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Jim Ellis Mazda Marietta
Marietta, GA
2,153 Reviews
Since 1988, Jim Ellis Mazda Marietta has been committed to assisting each customer in finding the vehicle best suited to their lifestyle and needs. Serving drivers from the metro Atlanta area, the dealership is a proud member of the Jim Ellis Automotive Group, which comprises 21 dealerships, 17 brands, a collision center and a stand-alone service center. In 2024, Jim Ellis Mazda Marietta received the Mazda President's Club Award for excellence in sales, service, and overall operations. Additionally, the dealership ranked third nationally in certified pre-owned sales in 2024, and was honored as a 2025 Cars.com Dealer of the Year. Visit Jim Ellis Mazda Marietta at 1715 Cobb Parkway, Marietta, GA 30060, or online at JimEllisMazdaMarietta.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 2,153 reviews
October 04, 2019
Oil change Rating given b'c of the staff's consummate professionalism, vehicle expertise, fast, & FRIENDLY service & atmosphere!!! The snack & beverage stand wer Rating given b'c of the staff's consummate professionalism, vehicle expertise, fast, & FRIENDLY service & atmosphere!!! The snack & beverage stand were a huge plus also!!! More
by Poetztime
Verified CustomerEmployees Worked With
Can't locate business card, but it may have been Bob or Tom also. , Doug Aldridge
October 04, 2019
Recall item not in stock Made appointment for ghost screen issue that is covered under warranty. Wasn’t told until I got there that the item is on back order. Was told they th Made appointment for ghost screen issue that is covered under warranty. Wasn’t told until I got there that the item is on back order. Was told they they needed to run diagnostic exam that took over an hour. Was then told that my brakes were at 15% and needed to be replaced. I told him that I would have it looked at elsewhere and that I needed to leave. I was late for work and I told the rep 3 times that I didn’t want a car wash. I waited an additional 30 minutes to get my car and it had been washed. I took my car to two other places to look at my brakes. I was told that they were at 50%; not 15% as your rep told me. More
by YADDAPAM
Employees Worked With
I don’t know his name
October 03, 2019
Great Experience at Jim Ellis Mazda Purchased a new Mazda CX-5 from Jim Ellis Mazda this week. The new showroom was gorgeous and provided a pleasant atmosphere. Our sales associate Mik Purchased a new Mazda CX-5 from Jim Ellis Mazda this week. The new showroom was gorgeous and provided a pleasant atmosphere. Our sales associate Mike Fresquez was diligent - very knowledgeable about the product and was helpful in showing us various aspects of our new car. Everyone was just real nice...I never felt pressured - sure they want to sell you a car...they should!...but I didn’t feel burdened. I would definitely go back! More
by CERUNGE
Employees Worked With
October 03, 2019
Routine Service Organized, helpful, friendly, and productive. Easy to schedule an appointment. The most pleasant surprise is to walk out to a sparkling clean inside Organized, helpful, friendly, and productive. Easy to schedule an appointment. The most pleasant surprise is to walk out to a sparkling clean inside and out car. More
by BCLEMONS77
October 03, 2019
Mazda dealer was to Reprogram the PCM with improved software Took my car in to have the Engine Stall Safety and Emission Recall 3719F, NHTSA Campaign Number 19V-497 corrected. Per the service receipt Service A Took my car in to have the Engine Stall Safety and Emission Recall 3719F, NHTSA Campaign Number 19V-497 corrected. Per the service receipt Service Advisor had Powertrain Control Module Updated to latest Calibration per Recall 3719F, says tested OK. Says they provided the Complimentary Mazda Full Circle Inspection. All was done for No Cost to myself. I was able to enjoy the well air conditioned Customer service room with plenty of free snacks. Great Service. They know how to take care of their customers. More
by lSUM11
Employees Worked With
Service Advisor Thomas William Jones
October 02, 2019
Always awesome I always get the best service because everybody knows me and treats me like family. If there's a problem found with my car it is always addressed to I always get the best service because everybody knows me and treats me like family. If there's a problem found with my car it is always addressed to me along with how long it would take to resolve it. And l especially appreciated getting a curtiy car when needed. More
by RAMONA.LONG 10pm
Employees Worked With
Doug Aldridge
October 02, 2019
Auto spa My auto experience was welcoming, I arrived at the dealership and was greeted with professionalism. I choose to wait while my vehicle was service. Whi My auto experience was welcoming, I arrived at the dealership and was greeted with professionalism. I choose to wait while my vehicle was service. While waiting I was able to get on the internet and and get some work completed. More
by ECHARLESAEINSURACE
Employees Worked With
October 02, 2019
All around the merry go round Not satisfied Took car to get an oil leak repaired I was told it was the drain plug leaking and it wasn’t now it’s a whole $1000 job dat wasn’t ex Not satisfied Took car to get an oil leak repaired I was told it was the drain plug leaking and it wasn’t now it’s a whole $1000 job dat wasn’t explained before They say they fixed leak but I picked up car and it was still leaking as I was at the dealership More
by THEAPETTAWAY
Employees Worked With
Doug Aldridge
October 01, 2019
Great job! Eddie Goines ALWAYS provides me with top notch professional service and advice. They do what they say and deliver my vehicle in a timely fashion! Than Eddie Goines ALWAYS provides me with top notch professional service and advice. They do what they say and deliver my vehicle in a timely fashion! Thanks again! More
by Eric
Employees Worked With
October 01, 2019
Was timely Did not need service, Came in to purchase used vehicle. Nothing to report. Mike was a cru good sales person, listened to what our needs were and del Did not need service, Came in to purchase used vehicle. Nothing to report. Mike was a cru good sales person, listened to what our needs were and delivered. More
by Mazda sport owner
