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Jim Ellis Mazda Marietta
Marietta, GA
2,140 Reviews
Since 1988, Jim Ellis Mazda Marietta has been committed to assisting each customer in finding the vehicle best suited to their lifestyle and needs. Serving drivers from the metro Atlanta area, the dealership is a proud member of the Jim Ellis Automotive Group, which comprises 21 dealerships, 17 brands, a collision center and a stand-alone service center. In 2024, Jim Ellis Mazda Marietta received the Mazda President's Club Award for excellence in sales, service, and overall operations. Additionally, the dealership ranked third nationally in certified pre-owned sales in 2024, and was honored as a 2025 Cars.com Dealer of the Year. Visit Jim Ellis Mazda Marietta at 1715 Cobb Parkway, Marietta, GA 30060, or online at JimEllisMazdaMarietta.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 2,140 reviews
June 05, 2019
CX9 not repaired correctly Some type external noise coming from the vehicle and it has not been resolved in the last 30- 45 days. Very expensive vehicle to be sounding like it Some type external noise coming from the vehicle and it has not been resolved in the last 30- 45 days. Very expensive vehicle to be sounding like it does. More
by Book52
Verified CustomerEmployees Worked With
Doug Aldridge
June 05, 2019
Excellence My navagatiom system stopped working! Several hundred miles later it started working, but I decided to have it checked out, since I was just beginnin My navagatiom system stopped working! Several hundred miles later it started working, but I decided to have it checked out, since I was just beginning my trip. The people could not have been more gracious or helpful. Everyone I came in contact with was kind, polite and respectful. The problem was solved, my car was washed and vacuumed. That was definitely a pleasant surprise. I would highly recommend Jim Ellis Mazda to anyone. I just wish I lived anywhere near here so I could always use them, but over 600 miles is to far to come. More
by ArchieB,
Employees Worked With
Keith Paulk
June 05, 2019
Never again They didn’t tell me to bring specific paper work for a car loaner so I wasn’t able to get a loaner. Heard service tell a worker that a lady called abo They didn’t tell me to bring specific paper work for a car loaner so I wasn’t able to get a loaner. Heard service tell a worker that a lady called about a check light that was solved by her son tightening the gas cap. Last time I was in I had to come back because they didn’t reset my warning ?? due to service guy hurting his back. So next guy didn’t know how & that’s who worked on my car. Our salesman was condescending to me not my husband when we bought the car. This car was for me. That’s 3 strikes disrespectful salesman warning light visit & loaner car papers. The service man Eddie was as nice as he could be but the lady at the desk was curt & unfriendly. This was for a recall and you hung up on me waiting on hold the first time I tried to request service for this recall. I went to a different dealer that day & was treated with respect. More
by Never again
June 05, 2019
Amazing service I didn’t expect. This was the first time getting my new Mazda CX-5 serviced. This is also my first time owning a Mazda, so I did not know what to expect. I’ve owned an This was the first time getting my new Mazda CX-5 serviced. This is also my first time owning a Mazda, so I did not know what to expect. I’ve owned an Acura, Ford, and BMW. This service surpassed them all. More
by kevinterrymba
June 05, 2019
First Service Went in for my additional package to be installed. Had a courtesy vehicle available. Friendly service. Brunno checked in on me. Eddie kept me up to Went in for my additional package to be installed. Had a courtesy vehicle available. Friendly service. Brunno checked in on me. Eddie kept me up to date on progress More
by MATTKOCH67
June 05, 2019
Service and nothing but the service I always bring my CX5 for service here because I know it will be done right and they won’t try to talk me into buying things I don’t need. I always bring my CX5 for service here because I know it will be done right and they won’t try to talk me into buying things I don’t need. More
by Marion
June 05, 2019
Great service It’s always easy at Jim Ellis. In and out quickly with the job done well. Eddie provides great customer service and explanations of the work. It’s always easy at Jim Ellis. In and out quickly with the job done well. Eddie provides great customer service and explanations of the work. More
by TRACIEDOE
Employees Worked With
June 05, 2019
They treat you well Repeat customer. Second car purchased from Jim Ellis Mazda Marietta. Mike Fresquez and the whole team did a great job. Would definitely recommend to o Repeat customer. Second car purchased from Jim Ellis Mazda Marietta. Mike Fresquez and the whole team did a great job. Would definitely recommend to other customers shopping for a car. They really treat you like family. More
by DANGAR
Employees Worked With
June 05, 2019
Used car buying experience I would say the process of buying the car was acceptable, Roosevelt was nice and helpful. My only drawback was the price of the vehicle. I would say the process of buying the car was acceptable, Roosevelt was nice and helpful. My only drawback was the price of the vehicle. More
by TORREYKSMITH
Employees Worked With
Roosevelt Standifer
June 05, 2019
Thanks Eddie! Eddie is always helpful and courteous, even on a Saturday morning! All work was done within the agreed upon time frame and and to Jim Ellis Mazda’s ty Eddie is always helpful and courteous, even on a Saturday morning! All work was done within the agreed upon time frame and and to Jim Ellis Mazda’s typically high standards. More
by 2016ND
Employees Worked With
