Jim Ellis Mazda Marietta

Doesn’t value customers time Oil change with an appointment took more than two hours with a ridiculous price. Other dealerships have you in and out in 20 minutes that’s service. W Oil change with an appointment took more than two hours with a ridiculous price. Other dealerships have you in and out in 20 minutes that’s service. With your new facility customer service has declined significantly. More

They are the best The service department is very customer centric. We have had wonderful service for the last 9 years with our old car, and look forward to many more wi The service department is very customer centric. We have had wonderful service for the last 9 years with our old car, and look forward to many more with the new one. More

service Center has always done quality work When I made my appointment and requested a courtesy car; I was not told that I needed the declaration page of Ins. I had standard proof of Ins. Allie When I made my appointment and requested a courtesy car; I was not told that I needed the declaration page of Ins. I had standard proof of Ins. Allie was very professional and went an extra step to notify Pete,her manager of the situation. I appreciate that Allie and Pete went above and beyond to assist me with getting the courtesy car. My family and I currently own 3 Mazdas and we have been customers for approximately 13 years.. More

Routine service Eddie is always considerate & honest. Eddie will always let the customer know if additional work need to be done. I know I will get honest service fr Eddie is always considerate & honest. Eddie will always let the customer know if additional work need to be done. I know I will get honest service from Eddie. More

Regular scheduled maintenance Scheduled the regular maintenance with the MyMazda app which makes setting up appointments very easy. After consultation with my service advisor, tech Scheduled the regular maintenance with the MyMazda app which makes setting up appointments very easy. After consultation with my service advisor, technician recommended new front breaks. This added less than a hour to the total time required and very reasonably priced. Happy with the experience and will be back next month for the scheduled maintenance on our other Mazda. More

3rd Mazda, 2nd Jim Ellis purchase Very satisfied with the Jim Ellis Mazda experience. Mike Frezquez was great to work with. Very informative and not your stereotypical car salesman. Very satisfied with the Jim Ellis Mazda experience. Mike Frezquez was great to work with. Very informative and not your stereotypical car salesman. Service after the sale was fantastic. Beyond satisfied with our Certified Pre Owned CX9. More

Helpful service Doug went the extra mile to help get a part fixed for me. It was not something I had come in for but he got me a good deal Doug went the extra mile to help get a part fixed for me. It was not something I had come in for but he got me a good deal More

Fixed my key fob issues no problem Bought online some supposed OEM replacement fobs and blank keys to get cut and programmed. Turned out they ones I got were junk and one was not progr Bought online some supposed OEM replacement fobs and blank keys to get cut and programmed. Turned out they ones I got were junk and one was not programmable. Other was useless too. They managed to get a new transponder key cut and working plus one of the fobs and fixed my old fob back into working order so there is a good backup key now. All for a reasonable price and excellent service. Kudos in order and I will make them my dealer now over the previous one in Roswell that was just meh! More