Jim Ellis Mazda Marietta

Amazing! My visit was pleasant and efficient. My salesman Mike Fresquez was great and very helpful throughout entire process. I flew from Colorado to buy my ca My visit was pleasant and efficient. My salesman Mike Fresquez was great and very helpful throughout entire process. I flew from Colorado to buy my car from Jim Ellis, so they are obviously amazing! More

Excellent service The customer service representative was nice, respectful and gave me a great deal. His name is not listed but on my receipt it says Jeremy Alan The customer service representative was nice, respectful and gave me a great deal. His name is not listed but on my receipt it says Jeremy Alan Large. More

Recall Repair The service was on a recall. Service was completed staff did a good job with getting the job done quickly. I totally appreciated the car being clean The service was on a recall. Service was completed staff did a good job with getting the job done quickly. I totally appreciated the car being cleaned before I got it back! More

CX-9 service I was having issues with my entertainment system in my CX-9, so I took my vehicle to Jim Ellis and the technicians were able to diagnose the issue. I was having issues with my entertainment system in my CX-9, so I took my vehicle to Jim Ellis and the technicians were able to diagnose the issue. More

Oil change I got off work earlier than expected. I showed up one and a half hours early for my appointment. The service department jumped on my car and got me ou I got off work earlier than expected. I showed up one and a half hours early for my appointment. The service department jumped on my car and got me out of there earlier than my original appointment time. That even included a wash. That way exceeded my expectations. Awesome to not have to wait that long. More

Maintenance Service Review I was very pleased with the prompt, professional and timely service when I arrived at Jim Ellis Mazda for my scheduled maintenance. A service team mem I was very pleased with the prompt, professional and timely service when I arrived at Jim Ellis Mazda for my scheduled maintenance. A service team member, met me at the car when I pulled in start the service log. Doug Aldridge, then completed my service write-up, and escorted me to the service waiting area. He provided an estimated completion time, and saw that I was settled for my wait. My car was serviced and washed quickly, and I was out and on the road in less time than estimated. I was extremely pleased with every aspect of the services, and interaction provided. Great job, great teamwork. More

Return trip because issue was not fixed first time This was my second trip to Jim Ellis. I was greated warmly and I was in and out within 20 minutes. I was updated on the status of why it wasn’t fixed This was my second trip to Jim Ellis. I was greated warmly and I was in and out within 20 minutes. I was updated on the status of why it wasn’t fixed correctly the first time and what they were going to do now. It was a very favorable appointment. Unfortunately when I got my car back it smelled like cigarette smoke. It took a full day of driving with the windows down to get the stench out of my vehicle. More

Lost rings recovered We’ve had to use the dealership for a couple of repairs recently both of which were top notch. This time, it was to get my wedding rings which somehow We’ve had to use the dealership for a couple of repairs recently both of which were top notch. This time, it was to get my wedding rings which somehow fell into my console! They had to remove part of the console but were able to find my rings! They also didn’t charge me as much as originally thought since it didn’t take them as long. More

Eddie is the best I keep coming back because Eddie in the service department is absolutely the best and very helpful I always ask for Eddie. Thank you Eddie for everyt I keep coming back because Eddie in the service department is absolutely the best and very helpful I always ask for Eddie. Thank you Eddie for everything and I greatly appreciate all Eddie does More

Not happy Leased a new vehicle and turned in my old leased vehicle. Was instructed to cancel my ast two payments on my old lease as they were on auto pay as the Leased a new vehicle and turned in my old leased vehicle. Was instructed to cancel my ast two payments on my old lease as they were on auto pay as they would pay it off as part of my new lease. Come to find out they did not pay and payments were late and put a blemish on my credit record. I have called and spoke with 5 different people. They say they will call back and never do. Still has not been resolvedm More