Jim Ellis Mazda Marietta

All Ladies Beware!! I took my car in for a "check engine light" diagnostic. I was told the repair would be $1100 and if I didn't get the repair done I WOULD NOT be able to pass emissions inspection. engine light" diagnostic. I was told the repair would be $1100 and if I didn't get the repair done I WOULD NOT be able to pass emissions inspection. I didn't have that kind of money, so I didn't get the repair done and I immediately stopped driving the car. After two days I decided to take a chance and drove it to an emissions station. The check engine light was no longer on and the car passed with flying colors. They either misdiagnosed the problem or blatantly lied (and I honestly think it's not the first time). That was definitely my last visit to JE Mazda. If you do bring you car here, PLEASE get a second opinion before giving them your money! More

This is by far the best dealership I have ever been to. My 2004 RX-8 had a blow seal and coolant was leaking into the engine causing extremely hard starts, and huge clouds of smoke to come out of the exhau My 2004 RX-8 had a blow seal and coolant was leaking into the engine causing extremely hard starts, and huge clouds of smoke to come out of the exhaust for around 5 minutes after it finally cranked. I took my car to my local dealership in Macon GA and was quoted $4500 for parts that had nothing to do with the issue (and that I had already gotten fixed before the seal blew) before they'd even submit a claim to Mazda for a new engine (which was still covered under warranty). They also told me that if I didn't have receipts for all the services done to my car in the past 9 years the claim would probably be denied. I decided to call around. I talked to Matt at Jim Ellis and he told me to bring my car right over and he'd do everything he could to get my car fixed because "that's what we're supposed to do". I drove my car 1.5 hours to get there and was immediately impressed by the professional atmosphere and courtesy of all the employees. Matt was unavailable, but after hearing the problems/symptoms my car was having, the gentleman I was talking to said "yea, you definitely need a new motor. We'll get you taken care of." I was once again filled with confidence that these guys were actually one of the few good service centers around. Without me even mentioning it, they told me that the work might take a while so they were going to give me a loaner car free of charge. The next day I got a call from Matt saying that they had a new motor on the way for my car and that it was completely covered under warranty. There were no questions or accusations about what I might have done to cause the problem, no stipulations, no theories about how the aftermarket battery or sound system could have caused the problem, and no run-around. And the 9 years worth of receipts the other dealership told me were mandatory weren't even mentioned. They saw an obvious problem and they took care of it. Two weeks later I went to pick up my car and it was running better than ever. The engine even sounded incredible. It was like a whole new car. After leaving the dealership I pulled into a gas station to fill up and popped the hood to check out the work they did. I couldn't help but half expect a tangled mess of wires, loom, tape, and zip ties, but they made sure everything looked just as good (if not better) than factory. All the wires, including some of the aftermarket wiring for audio/electrical parts I had added were neatly organized and perfectly secured. I was simply amazed. I can't say enough good things about this dealership and HIGHLY encourage anyone that needs service done on their Mazda go see Matt and the rest of the people at Jim Ellis. If you live over an hour away from Marietta like me and you're tired of getting the run-around from your local dealership, it will be well worth the drive. I definitely won't hesitate to do so again if I need any more service done on my car. More

I have visited this dealership before and Mike took care of me. At the time I did not buy the car. Over a month later Mike called me to let me know they have a few more cars in there inventory if I was stil of me. At the time I did not buy the car. Over a month later Mike called me to let me know they have a few more cars in there inventory if I was still looking. No cold calls in between, no pressure, I appreciate that. So I checked the inventory and I found the trim i liked. I also had another offer in my hand from another dealer for a better trim with the same price and that helped me get the price down to what I wanted. Mike was really knowledgeable about the features in the car and was able to negotiate the price to what I wanted to pay for that car. Then he took care of all the paperwork, for financing, insurance etc.. They even offered to come and deliver the car to my place since I could not drive both my car and the one I processed. I would recommend Mike as your sales person with all my heart. More

I stopped in one evening after work to view a Mazdaspeed 3 and was very politely greeted by Hilton. He patiently listened as I told him what I was looking for and that I had also been to other dealerships w 3 and was very politely greeted by Hilton. He patiently listened as I told him what I was looking for and that I had also been to other dealerships with which he would have to compete against. He said that was no problem and offered me a test drive in one of the vehicles of my interest. After the test drive, I gave him some quotes that other dealerships had given me and told him about my trade-in. He had someone appraise my trade-in and he went to work on the Manager to beat my price quotes from other dealerships. He offered me refreshments and made an attempt to make me comfortable while he was working with the Manager. I felt absolutely no sales pressure and he came back to me every couple of minutes to check on me. Once completed, he introduced me to the Manager and we discussed pricing. They came in a couple of hundred dollars off of the best deal that I had received. The reason that I did do the purchase here was simple. While the price was off a little bit, I received such a positive experience with Hilton that swayed my decision. Once the deal was done, I was introduced to the Service Manager, my first service was scheduled, and I was given a thorough walk through on the vehicle with Hilton answering every question. He was very knowledgeable about the vehicle. I highly recommend my sales experience with Hilton at JE Mazda Marietta. More

I live locally so I test drove at Jim Ellis. My sales person didn't seem to know much about the car. I felt like I knew more. I went home and did my research. I emailed multiple dealers figuring I could person didn't seem to know much about the car. I felt like I knew more. I went home and did my research. I emailed multiple dealers figuring I could return without better buying power. I had trouble getting pricing from multiple dealers. Everyone wanted to chum chum with me or use "get me in the door pricing". Only one dealer did not. Ready to take my business out of town my rep tried to cast a bad light on that dealer in Roswell. He directed me to multiple reviews on sites like this. Having a good experience somfar with that other dealer I explained my reservation. He was very nice explaining that everyone and business has it's share of bad experiences. He was sure some were their fault while others may not have been. He explained that most people only review when they have something negative to say. I relate to that since that is why I am here now. But he also pointed out that most sales people are new and people who were named in these reviews no longer were employed there. From sales all the way through service. He also pointed out that some had gone to other dealers. I never told him who referred me to this site but thought it was interesting that he pointed out right away one person who odd enough was the person who worked at Jim Ellis and had mentioned the review in the first place. It just goes to show there are many types of poor sales tactics and these reviews are not always as accurate as we would like. I really recommend the dealer I purchased from and just recommend you decide where to take your business by the experiences you have and not just what someone else says. I'm sure many of these are true statements but some are no longer valid and there are many peoplemwhomwork at each place. It appears people have had good experiences at Jim Ellis. Mine was anything but. And I don't agree with some of these reviews are suspect based off what I went through and sales people listed in these reviews. I wish I could have done business locally and hopefully after losing enough customers like myself Jim elision can make some changes and earn me back. More

"I had a great experience at Jim Ellis. I looked at every SUV model and went to several dealerships: Honda, Infinity, Toyota, Nissan, Chevrolet, etc. I even went to the Mazda dealership in Roswell. At the To SUV model and went to several dealerships: Honda, Infinity, Toyota, Nissan, Chevrolet, etc. I even went to the Mazda dealership in Roswell. At the Toyota dealership my son asked me if we could ask for another sales person. Mike Fresquez was, hands down, the BEST sales person that I talked to and worked with. I would recommend him to anyone. I had a great car buying experience. Zoom Zoom.--Alison Taylor" More

Michael was the best sales representative I've ever had the pleasure of doing business with. He was extremely knowledgeable and answered all our questions efficiently. I especially appreciated the fact tha the pleasure of doing business with. He was extremely knowledgeable and answered all our questions efficiently. I especially appreciated the fact that he absolutely exerted no pressure to buy a vehicle. Thanks!--Leslie Kaye" More

I could not find a Mazda3 with standard transmission in the color and trim level I wanted in my local area, so via the internet, I expanded my search to include dealerships within 500 miles. I contacted ov the color and trim level I wanted in my local area, so via the internet, I expanded my search to include dealerships within 500 miles. I contacted over twenty salespeople and had several negative experiences, but that was NOT the case at Jim Ellis. From our first contact to our last, Valerie Mosely of Jim Ellis was professional, friendly, and helpful. Because I was buying the car sight unseen, I was extremely nervous, but Valerie was very patient and always took the time to respond to my queries. In addition, Jim Ellis offered me a very, very competitive price on my Mazda3 and complimentary airport pickup. Even after factoring in airfare for two people and a one-night hotel stay, I still paid significantly less for my car than what a local Mazda dealer was asking for a Mazda3 in a lower trim. In closing I would definitely recommend Jim Ellis to anyone looking to buy a new car, even to those not in the Atlanta area. More

Everyone is always so helpful and courteous when I bring my Mazda in for service. The cost of some services are usually more than I can swing - but the recent coupons I've been receiving in the mail has bee my Mazda in for service. The cost of some services are usually more than I can swing - but the recent coupons I've been receiving in the mail has been helpful. I am always satisfied with the service I receive from this dealership. Thanks!--Laura Matarazzo More

Parts Manager needs a refresher course on customer service. Maybe he needs to enroll in customer service training, it appears he knows very little about talking or interacting with customers or custo service. Maybe he needs to enroll in customer service training, it appears he knows very little about talking or interacting with customers or customer relations. MAZDA AMERICA also needs to get realistic about parts pricing and act receptive when an obvious problem has been brought to the attention of the parts counter service and escalated to the attenton of the Parts Manager. More