Jim Ellis Volkswagen of Chamblee

Professional & friendly Rachel was professional yet personable and was able to explain the various details of the car buying process. A positive and stress-free experience an Rachel was professional yet personable and was able to explain the various details of the car buying process. A positive and stress-free experience and environment, which unfortunately is not true for many dealerships. I give Rachel and the loan department an A plus. More

Rose IS the Best Booked a time online-was greeted by a nice young guy and Rose had my account pulled up and was ready when I walked in!! Impressive Booked a time online-was greeted by a nice young guy and Rose had my account pulled up and was ready when I walked in!! Impressive More

Rose & Team Are Awesome as Always! My add-blue service light came on and I called Rose Shuck and got in right away. The service took about an hour from drop off to completion and I wai My add-blue service light came on and I called Rose Shuck and got in right away. The service took about an hour from drop off to completion and I waited in the service waiting area. As always Rose & the Service Team were awesome, thank you for always taking care of me!!!!! More

1st time buying at a dealership Trey Shaw and Lance Jeter were great!!! It was a fast and easy process, we were guided every step of the way and all questions were answered. It was m Trey Shaw and Lance Jeter were great!!! It was a fast and easy process, we were guided every step of the way and all questions were answered. It was my first time buying a car from the dealership and they made it painless and easy. 10 out of 10 great service. I cant say enough about these guys. More

Excellent service Had an issue with my sunroof. Rose and the Jim Ellis team could not of been more professional. I work in the customer service arena and was truly impr Had an issue with my sunroof. Rose and the Jim Ellis team could not of been more professional. I work in the customer service arena and was truly impressed how they operate. I never had much loyalty for a particular dealer or car but that changed with this service experience. When I need to get a new car I will be purchasing from them. More

Rose is awesome! So professional, knowledgeable, and truly cares about her customers! I have greatly appreciated her advice and knowledge about my VWs. I enjoyed my So professional, knowledgeable, and truly cares about her customers! I have greatly appreciated her advice and knowledge about my VWs. I enjoyed my first VW so much and my experience with Rose and the service center, that we now own four VWs and all my family members drive them. I trust what Rose advises me on, she has very good judgment on what to repair and when. More

Bought a great pre-owned Jeep! Excellent experience at Jim Ellis Volkswagen. Greeted immediately. Rachel was lovely to work with and made the experience a pleasure. We would definit Excellent experience at Jim Ellis Volkswagen. Greeted immediately. Rachel was lovely to work with and made the experience a pleasure. We would definitely recommend Jim Ellis to anyone looking for a vehicle. More

First time buyer, great experience This was my first time purchasing a car. I’m still very new to the state which made the logistics a bit more complicated. However everyone was super f This was my first time purchasing a car. I’m still very new to the state which made the logistics a bit more complicated. However everyone was super friendly, trustworthy, and knowledgeable! They made the whole process exciting and easy! More

Stay Away, Lies, Unprofessional Out of state, four hours away from dealership and interested in a CPO VW they had in stock, confirmed with salesperson Shannon it was available. Submi Out of state, four hours away from dealership and interested in a CPO VW they had in stock, confirmed with salesperson Shannon it was available. Submitted online credit application 07/18/2019, Jim Ellis did a hard pull on my credit report lowering my credit score and then never contacted me back. I contacted them the following day 07/19/2019 because they still hadn't contacted me, they wouldn't provide me with an interest rate, payment amount or anything. Stated their systems were slow which makes no sense because are they turning away customers? If the systems are slow and I've been waiting hours, days you should be able to come back with something in that timeframe. Finally gave up and told them I wasn't interested anymore and within minutes received a call from GM Mike asking why. Told him no one could give me numbers and I needed an answer since I was out of state. Mike didn't really seem to care, gave an unempathic "sorry" like someone would be checking his call log to make sure he called customers they blew off and that was it. Called back a couple hours later to speak with someone in finance and spoke with Lance. Told Lance I need the hard pull Jim Ellis did on my credit removed since they provided me with ZERO service, Lance said he would submit it and call me back the next day or following, this was Friday 07/19/19. Of course by Wednesday 07/24/19 Lance didn't call me back or anyone from Jim Ellis. As usually to get any sort of contact I had to bother them and called to speak with the GM Mike, told him I was expecting a call from Lance that never happened and what was going on. Mike actually sounded like he cared but was probably scared of getting a bad review and said he would submit the request himself and I could receive a call from the credit reporting agency. Today is Tuesday 07/30/19 and no one had contacted from Jim Ellis, a credit reporting agency hasn't contacted me and there isn't a dispute on my credit report. So if you want your credit damaged by a horrible car dealership go with Jim Ellis. If you want to be ignored and always make the first contact go with Jim Ellis. If Jim Ellis has something you want and are willing to pay money for don't go to Jim Ellis. More