Jim Glover Dodge Chrysler Jeep Ram Fiat - Service Center

Kraig in Service - Helpful, Knowledgeable and friendly to deal with. Always takes good care of me. deal with. Always takes good care of me. More

I’ve been going to Jim Glover Jeep in Owasso for years, and Kraig has always been my service advisor. He’s excellent at communicating, always finding solutions, and making sure we feel heard. He gets probl and Kraig has always been my service advisor. He’s excellent at communicating, always finding solutions, and making sure we feel heard. He gets problems solved quickly and with great care. Highly recommend asking for Kraig if you want reliable and attentive service! More

They gave excellent service and they explained everything that was done to my car and if anything needed to be done. that was done to my car and if anything needed to be done. More

Excellent service on oil change and tire rotation on July 18, 2025! I will definitely go back. 18, 2025! I will definitely go back. More

Ann asked me to fill out review and followed up with my questions on Warranty that Corp. sent emails about not having coverage . Spray on bed liner was done and very pleased. questions on Warranty that Corp. sent emails about not having coverage . Spray on bed liner was done and very pleased. More

Brooklyn my service advisor is the best! Always a smile and awesome attitude. She is very attentive, knowledgeable and helpful with every aspect of your visit.they are always busy but Brook Always a smile and awesome attitude. She is very attentive, knowledgeable and helpful with every aspect of your visit.they are always busy but Brooklyn makes you feel like your her only customer. More

Craig worked me in as a walking snd hot it done in a timely manner. Great service crew and department. timely manner. Great service crew and department. More

My vehicle was purchased in 2016 at Jim Glover on the River, and I was encouraged to utilize the "Engines for Life" BG program. I strictly adhered to their program requirements, however on 06/17/2021 I r River, and I was encouraged to utilize the "Engines for Life" BG program. I strictly adhered to their program requirements, however on 06/17/2021 I received an alert that an oil change was due while en route to Louisiana. I contacted Jim Glover and was advised that service must be performed exclusively at Jim Glover to maintain warranty eligibility and was asked to bring the vehicle in upon return. I did as asked and was told the warranty was still effective, also with the service receipt indicating a charge for the EFL program My commitment to servicing my vehicle exclusively at Jim Glover is further documented through subsequent appointments. Moving forward, on 08/05/2022 I was in need of what I felt was an air conditioning/heating check, but Jim Glover had no timely availabilities for service, thus the service was completed elsewhere, at which time the water pump was replaced and the oil/filter was replaced. I spoke with personnel at Jim Glover and relayed the details of that service. On 11/04/2022 I received my scheduled service with Jim Glover, again indicating the EFL program charge. Subsequent services, all within program parameters were completed, again all with the EFL charge, moving forward to my most recent service receipt dated 11/22/2024 again indicating the warranty still active, with the additional charge for Engines for Life – BG – MOA on the receipt. On 01/13/2025 I reported an issue with my vehicle, including a "check engine" light and an unusual noise under the hood. I was instructed to come in immediately, which I did, and after the mechanics checked my vehicle, I was informed that diagnostics showed no identifiable issues, and the "check engine" light was reset. I specifically inquired about the oil and fluid levels, to which I was reassured that all levels were normal. I was NOT advised to leave the vehicle for further inspection but was told if it happened again, to bring it back. The following morning,, about 5 miles later, smoke appeared from under the hood. I immediately stopped the vehicle and contacted the service department. Per their recommendation, I arranged for the vehicle to be towed to Jim Glover for diagnosis. After three weeks without access to a loaner vehicle, I was informed that the #6 rod had broken, causing a hole in the engine block, which resulted in the oil leak and subsequent smoke. A claim was placed by Jim Glover to BG Engines for Life, and was denied. I was informed that Jim Glover does not control BG’s claim decisions. However, I would assume Jim Glover does support the program since they so actively encourage this at the time of vehicle purchases. Jim Glover did tell me that they convinced EFL to "contribute" $2000 for repair that could only be done at Jim Glover, and Jim Glover offered an employee discount to their estimate, leaving me with $5,894.93, a result I find unacceptable due to the history and documentation listed above. I was led to believe my warranty was active throughout all of those years, and asked Jim Glover for a complete resolution, however they would not budge. I eventually took my vehicle elsewhere and paid out of pocket. I spent over $1200 in rental car fees while awaiting responses/horrible communication, tow charges, and eventually paid $3823.39 for a refurbished engine. I have asked only for reimbursement of that repair, given the fact that I continued to pay for that warranty service and the fact that my engine blew mere hours after I was told no issue was found upon inspection. More

Awesome dealership and awesome service. And the Customs guy Mike was the most knowledgeable and helpful one I’ve dealt with. Kraig was absolutely fantastic. Highly recommend. And the Customs guy Mike was the most knowledgeable and helpful one I’ve dealt with. Kraig was absolutely fantastic. Highly recommend. More

Went in for service and Brooklynn went above and beyond for us and was very friendly. She checked us in and listened to our concerns, answered our questions and got everything relayed to the mechanics. for us and was very friendly. She checked us in and listened to our concerns, answered our questions and got everything relayed to the mechanics. More