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2,154 Reviews of Jim Hudson Lexus - Service Center
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March 31, 2020
Very professional and painless Shaun Crosier was very professional, kind and informative from the time I drove my car into the bay area, during my wait time and when my car was comp Shaun Crosier was very professional, kind and informative from the time I drove my car into the bay area, during my wait time and when my car was completed. Jim Hudson Lexus will be my dealer of choice going forward to handle any future car needs. More
by J
Employees Worked With
March 31, 2020
Personal touch and easy process Shaun and the entire service staff went out of their way to make the service efficient and value me as not only a customer but as a person. Shaun and the entire service staff went out of their way to make the service efficient and value me as not only a customer but as a person. More
by J R Murphy
Employees Worked With
March 29, 2020
Service was excellent. The service was excellent as it always is. Communication regarding service and the video providing an update is great. I love the text feature now u The service was excellent as it always is. Communication regarding service and the video providing an update is great. I love the text feature now used to keep me updated and to notify me when the service is complete. More
by lwi
Employees Worked With
March 24, 2020
Easy to schedule service It is always a pleasant experience for servicing my car. The team is always professional and friendly. They appreciate my time and make it as effortle It is always a pleasant experience for servicing my car. The team is always professional and friendly. They appreciate my time and make it as effortless as possible. More
by drtk
Employees Worked With
March 24, 2020
Great work They called to let me know my service was due. I was able to arrange not only my service but my fiancé's as well with one loaner car. Great work. They called to let me know my service was due. I was able to arrange not only my service but my fiancé's as well with one loaner car. Great work. More
by EE
Employees Worked With
March 24, 2020
Jim Hudson Lexus is the Chick-Fil A of car dealerships! Every member of the Jim Hudson Lexus family is fully committed to ensuring an excellent customer service experience, whether it’s the friendly telep Every member of the Jim Hudson Lexus family is fully committed to ensuring an excellent customer service experience, whether it’s the friendly telephone receptionist or one of their knowledgeable service technicians, or a Lexus salesperson, everyone is professional, knowledgeable, and courteous. I can’t imagine going to any other dealership for my car purchase and car maintenance needs. More
by myracc
March 21, 2020
Service Brought my car in for 30K service. Shannon already had a loaner vehicle ready for me and kept me informed. Professional, dependable and reliable serv Brought my car in for 30K service. Shannon already had a loaner vehicle ready for me and kept me informed. Professional, dependable and reliable service. More
by gems1214
Employees Worked With
Shannon Stratford
March 21, 2020
Service The staff was courteous and immediately available when I arrived. The service was done well, and the car was returned spotless. A loaner car was ava The staff was courteous and immediately available when I arrived. The service was done well, and the car was returned spotless. A loaner car was available. The waiting area is awesome with drinks and snacks available. Very good experience. More
by acechandle
Employees Worked With
March 21, 2020
2 Cars in 2 days One car had a Gas leak caused by overfilling of tank. DON"T DO THIS :) The other car needed 50,000 mile warranty check -up. Both Service managers we One car had a Gas leak caused by overfilling of tank. DON"T DO THIS :) The other car needed 50,000 mile warranty check -up. Both Service managers were great. Harold gave me a ride to get m,y car. he's a super star! More
by Khawk
March 20, 2020
Routine maintenance for two cars They were able to get me in easily for a quick appointment. They rapidly figured out why my tire was slowly leaking - a nail was still in it. I got They were able to get me in easily for a quick appointment. They rapidly figured out why my tire was slowly leaking - a nail was still in it. I got two new tires before the day was done and dropped off our other car. He even offered a "coronavirus" wipe and an elbow bump! "Seamless" is the best word. More
by Vossclan
Employees Worked With
Joey Pouge
