Jim Hudson Lexus - Service Center

professional service As usual I RECEIVED EXCELLENT SERVICE. my rep kept me informed of vehicle status throughout my visit. and gave excellent recommendations on items the As usual I RECEIVED EXCELLENT SERVICE. my rep kept me informed of vehicle status throughout my visit. and gave excellent recommendations on items the vehicle need. I say again total professional service and courstey service. More

They have great customer service. The staff is very helpful. The bathrooms are always clean. There’s nothing like a clean bathroom. The snack are good and it just feels comfortable when you are there w helpful. The bathrooms are always clean. There’s nothing like a clean bathroom. The snack are good and it just feels comfortable when you are there waiting while they are servicing your vehicle. More

Great service On Monday, March 16, 2020 I brought my L Certified 2017 Lexus ES350 in for the 30,000 mile service, when I purchased the Lexus it was previously owned On Monday, March 16, 2020 I brought my L Certified 2017 Lexus ES350 in for the 30,000 mile service, when I purchased the Lexus it was previously owned and had 25,000 miles. Joey Pouge the service advisor came to see while the vechile was being serviced and advised me that I needed two new font tires. I explained to Joey that when I purchased the 2017 Lexus that it was L certified and I was told that the tread depth of the tires of was greater than 50% of new tires. I told Joey that I had driven the Lexus for less that 5,000 miles and did not think that I should have to purchase the two tires. Joey went to bat for me and the tires were replaced at no charge. My Lexus was keep overnight and I was provided a 2019 Lexus ES350 loaner at no cost. More

Great service by a great team of specialists. I always look forward to visiting Jim Hudson Lexus. Great professionals all around. Especially Liked the texts regarding my car while it was being s I always look forward to visiting Jim Hudson Lexus. Great professionals all around. Especially Liked the texts regarding my car while it was being servicespd. More

Oil Change Experience I came in to get an oil change. I was greeted by Mr. Alston who completed the paperwork in a reasonable time and gave me a projected completion time. I came in to get an oil change. I was greeted by Mr. Alston who completed the paperwork in a reasonable time and gave me a projected completion time. My car was ready when he said it would be. I found Mr. Alston to be very pleasant, friendly and efficient. More

Excellent automobile dealership. We have been working with Jim Hudson Lexus since 2004 in Augusta, GA. After moving to the upstate, we have been working with the Columbia dealershi We have been working with Jim Hudson Lexus since 2004 in Augusta, GA. After moving to the upstate, we have been working with the Columbia dealership and have had an excellent relationship. Darryn Russ is the best! More

Danny always provides exceptional service and is a primary reason for my remaining a customer. His courtesy, consideration for my time demands and commitment to customer satisfaction is unmatched. primary reason for my remaining a customer. His courtesy, consideration for my time demands and commitment to customer satisfaction is unmatched. More

Shannon was excellent to work with. This used the second tuner weft have worked with her. She was timely and answered all our questions. We did not experience any issues as we have in the past. Some serv tuner weft have worked with her. She was timely and answered all our questions. We did not experience any issues as we have in the past. Some service personnel in the past have treated us like a burden. More

Outstanding experience as always Excellent atmosphere! Shannon was super to work with ensuring my vehicle got exceptional service. Got a lot of work done while sitting in the busine Excellent atmosphere! Shannon was super to work with ensuring my vehicle got exceptional service. Got a lot of work done while sitting in the business center. Loved the text message from the technician with e video of the overall status of my car. That was a first for me and let me estimate when my car was on its way out. More

Great service Everyone was friendly and all about service. The dealership is very clean and comfortable. Shannon was very professional and very customer oriented i Everyone was friendly and all about service. The dealership is very clean and comfortable. Shannon was very professional and very customer oriented in our service needs. More