Jim Hudson Lexus - Service Center

Scheduled service visit Always someone to greet you as you pull into the service area. Courteous and polite staff to work with you to get you taken car of. Maintenance area Always someone to greet you as you pull into the service area. Courteous and polite staff to work with you to get you taken car of. Maintenance area is clean and neat so I can see what's going on with my car. Waiting area is very comfortable and pleasant. Wi-fi works great too. I have a service agreement which saves time and money. More

Another fantastic visit for service and purchasing. Always great people to work with. The Hudson family rank with the greatest people in Columbia. This is a reputable dealership with outstanding busin Always great people to work with. The Hudson family rank with the greatest people in Columbia. This is a reputable dealership with outstanding business acumen. In fact, I just bought another new Lexus today! More

5 stars plus service The convenience of having Mr. Bill come to Florence and pick up my car and bring it back after being serviced is worth 5 stars alone. However, this we The convenience of having Mr. Bill come to Florence and pick up my car and bring it back after being serviced is worth 5 stars alone. However, this week I had to take it to the dealership because of the time frame I was working with but I was able to get a loaner vehicle and then Mr. Bill brought my car back the next day. So this was the first time I have actually gone into the service dept. Shaun Crosier was the service rep I worked with. He really made it an easy process. I lost one of my smart keys (a costly mistake) and Shaun took care of getting a replacement and the rest of the routine maintenance. I’m so impressed with how they treat each car like it is a brand new one. It is very evident that customer satisfaction is their top priority. More

Car maintenance and tires issues Very professional. Danil came to get my car and left me a loner. I truly appreciate all he and Tony have done to correct the issues with my Lexus RX Very professional. Danil came to get my car and left me a loner. I truly appreciate all he and Tony have done to correct the issues with my Lexus RX More

Battery Great experience. My battery issue was solved to my surprise “under warranty”. New battery and oil change had car ready to go. Thanks for your great c Great experience. My battery issue was solved to my surprise “under warranty”. New battery and oil change had car ready to go. Thanks for your great customer service. Had a visit with Sam McElveen while walking around. He was our reason to look at Lexus some years ago. This is our 3rd Lexus. Very pleased. More

Another Great Experience!! Another great service experience! I thiught having a Lexus would be hard not having a dealership in my town but I should have known Lexus had it cove Another great service experience! I thiught having a Lexus would be hard not having a dealership in my town but I should have known Lexus had it covered! I call for service, they s schedule it,pick my vehicle up and leave me a cool one to drive while mine is gone. Fabulous service for a single mom with 3 children and a business. I am contacted step by step and even get a Thank you note! Love being a Lexus girl! More

No stress I have used Jim Hudson Lexus for several years. I have all the trust in their staff to keep my vehicle safe & dependable on the road. It is worth me d I have used Jim Hudson Lexus for several years. I have all the trust in their staff to keep my vehicle safe & dependable on the road. It is worth me driving over an hour to their dealership for service. On this visit I brought my sweet dog Maddie. She received lots of greetings. There were a few customers that weren't as receptive. It would be nice to see a sign "Dog Friendly". Thank you again for your excellent service. More

Service appointment It never fails that I receive awesome service. Danil was great and made sure my vehicle was done in a timely manner and with an outstanding car wash. It never fails that I receive awesome service. Danil was great and made sure my vehicle was done in a timely manner and with an outstanding car wash. I’ll be back! More

Most helpful service on nitrogen for tires Patrick in service was so very helpful. Thinking I could find a tire dealer closer to home that would put nitrogen in tires after cold snap. No good w Patrick in service was so very helpful. Thinking I could find a tire dealer closer to home that would put nitrogen in tires after cold snap. No good with that but the quick drive to the dealership was well worth it. Drove right in and was out in under 10 minutes. Service is one reason I keep buying jJim Hudson Lexus More

Explanation of service provided. Melvin Alston demonstrated professional and caring attitude when reviewing with me what was required for the mileage on my vehicle. He explained the Melvin Alston demonstrated professional and caring attitude when reviewing with me what was required for the mileage on my vehicle. He explained the process on how to track on my mobile service of vehicle. In addition, He took the time to escort me to service waiting area. More