Jim Hudson Lexus - Service Center

Routine service appt. Made an appt. for exactly when I wanted it but then on my way something came up and I needed to push the appt. back an hour. They said that would be Made an appt. for exactly when I wanted it but then on my way something came up and I needed to push the appt. back an hour. They said that would be no problem. I got in and done without a hitch. Erik was great, kept me informed of their progress, and got me out when he promised. Couldn't have asked for more. More

Great Service Friendly and supportive staff were prompt, helpful and able to answer all my questions. I will continue as a customer at this location, and I will tel Friendly and supportive staff were prompt, helpful and able to answer all my questions. I will continue as a customer at this location, and I will tell my friends. More

Excellent service Customer service was great. My experience from the moment I got out of the car until I was getting back into the vehicle was wonderful. The snack bar Customer service was great. My experience from the moment I got out of the car until I was getting back into the vehicle was wonderful. The snack bar was well stocked and clean. More

Very Accommodating The dearship is very accommodating and personable. Melvin Alston, my advisor, is always pleasant and up front in explaining what needs to be done to The dearship is very accommodating and personable. Melvin Alston, my advisor, is always pleasant and up front in explaining what needs to be done to my car. More

Outstanding service and work. Everyone at Jim Hudson Lexus is always courteous, professional and helpful. The service department is outstanding. They provided valet service to my h Everyone at Jim Hudson Lexus is always courteous, professional and helpful. The service department is outstanding. They provided valet service to my home and left a loaner 2019 ES 350 for my use. I highly recommend Jim Hudson Lexus for sales and service. More

Steadfast customer service I have been a loyal customer for 15 years, as this dealership/service team has been loyal to me. They are very thorough and explain the details of se I have been a loyal customer for 15 years, as this dealership/service team has been loyal to me. They are very thorough and explain the details of services/repairs before conducting the same. I greatly appreciate their loaner program which eliminates transportation issues while my SUV is undergoing service/repair. More

I received punctual and excellent service I have been a customer of Jim Hudson Lexus since 2008. During this time, I have never been unhappy with my vehicle maintenance service. Last week my 4 I have been a customer of Jim Hudson Lexus since 2008. During this time, I have never been unhappy with my vehicle maintenance service. Last week my 450H was serviced. I was greeted by Mr. Melvin Alston. He is always pleasant and professional. In his office, he explained the required service and completed the form for a loaner car. When my car was ready, he called and I returned. In Mr. Alston's office, he reviewed the invoice and inspection results with me. I paid and Mr. Alston directed me to my clean car. More

Good job Normal 5K service with loaner. I was met at my car door in Service bay and everything went great from there. They were very busy but each customer w Normal 5K service with loaner. I was met at my car door in Service bay and everything went great from there. They were very busy but each customer was attended rapidly. Exit report met my needs. Overall no glitches. Great experience. Thank you! More

Wonderful Eric Due was a fantastic help to me. He went through step by step what I needed to do with my car. Very nice and professional Eric Due was a fantastic help to me. He went through step by step what I needed to do with my car. Very nice and professional More

40 K service Courteous and component service. Mark made the appointment and everything was taken care of - 40 K service and installed an update to the navigation Courteous and component service. Mark made the appointment and everything was taken care of - 40 K service and installed an update to the navigation system - I drive all over the US during the summer and don't always stay on the main roads. Really handy - beats the phone. More