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Jim Hudson Lexus - Service Center

Columbia, SC

5.0
2,206 Reviews

2,206 Reviews of Jim Hudson Lexus - Service Center

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May 06, 2023

Everything was great Service was great Service rep was great Waiting room area and workstation area was well stocked and made it easy for me to work while I wait More

by CDixon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby
May 08, 2023 -

Jim Hudson Lexus responded

We are delighted to hear that everything went great during your recent visit to Jim Hudson Lexus of Columbia. We're glad our service and service rep met your expectations and that you found our waiting area comfortable and convenient for work. Thank you for taking the time to share your feedback with us!

May 05, 2023

Very accommodating. Staff is very courteous and attentive to details and your needs. Very knowledgeable technicians. More

by Barbara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Alston
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2023 -

Jim Hudson Lexus responded

Barbara, thank you so much for sharing your experience with Jim Hudson Lexus of Columbia! We hope to see you again next time!

May 04, 2023

The staff at Jim Hudson especially, Shaun Crosier and Kimberly Bowers, go above and beyond to help their customers. More

by lizusc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Crosier
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2023 -

Jim Hudson Lexus responded

We're so glad to hear about your excellent experience at Jim Hudson Lexus of Columbia! It's wonderful that Shaun and Kimberly were able to exceed your expectations and provide you with top-notch customer service. Thank you for sharing your experience with us and we hope to assist you again in the future!

May 02, 2023

They did keep my car a few days to see if they could fine out what was causing the problem. That was good customer service. At least they are trying to figure out the problem and not trying to ignore it. More

by Shirleyhowze
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Alston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanner Carnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2023 -

Jim Hudson Lexus responded

We're glad to see that our team has gone the extra mile to diagnose your vehicle, Shirley. We appreciate your trust in our business!

May 01, 2023

Everyone at the dealership is extremely congenial and goes to the limit to be helpful, after 50 years of buying cars at different dealers I have never had a better experience than Jim Hudson Lexus (no de More

by rca&jca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Wickham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Chupek
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2023 -

Jim Hudson Lexus responded

We're honored by your five-star review! At Jim Hudson Lexus of Columbia, we work tirelessly to ensure our customers have an outstanding experience with us. Our team is thrilled that you found our staff congenial and helpful throughout your car-buying process. Thank you for choosing us, and we hope you enjoy your new vehicle!

April 28, 2023

The service was excellent. Melvin processed my work order quickly and accurately. The maintenance time estimate to complete my requested work was right on. More

by Joseph.bocchine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Alston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2023 -

Jim Hudson Lexus responded

We're so glad Melvin made your experience a smooth success, Joseph! Thanks for working with us at Jim Hudson Lexus of Columbia. Drive safe, and we hope to see you again down the road!

April 28, 2023

Thank you for providing excellent service. And thank you for prompt service. Have a blessed day. Anne More

by Anne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Chupek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2023 -

Jim Hudson Lexus responded

Anne, We're pleased to hear that you enjoyed your experience here at Jim Hudson Lexus of Columbia. Our team is always glad to assist with prompt and excellent service. Thanks for sharing this great feedback!

April 25, 2023

A very great place to deal with. The customer service is outstanding. Make sure to buy a Lexus. More

by claytonw2241
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Carnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2023 -

Jim Hudson Lexus responded

It's amazing to hear that you enjoyed your visit to Jim Hudson Lexus of Columbia! Thank you so much for your feedback!

April 22, 2023

Fantastic customer service, technicians did a great job and my advisor was very helpful and made my experience as simple as possible. More

by Cap65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Carnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2023 -

Jim Hudson Lexus responded

Thank you so much for your 5-star review of Jim Hudson Lexus of Columbia! We hope to see you again down the road!

April 22, 2023

The service was outstanding and Melvin Alston delivered on everything that I needed to keep my car operating to my expectations More

by mack.mcclinton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Alston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2023 -

Jim Hudson Lexus responded

We are so glad to hear that you had an outstanding experience at Jim Hudson Lexus of Columbia, Mack! It's wonderful to know that Melvin was able to deliver exactly what you needed to keep your car running smoothly. Thank you for taking the time to share your feedback with us!

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