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Jim Hudson Lexus - Service Center

Columbia, SC

4.9
2,177 Reviews

2,177 Reviews of Jim Hudson Lexus - Service Center

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January 18, 2023

Truly professional organization goes out of the way to make sure of customer satisfaction each and every time More

by hlogan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Alston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2023 -

Jim Hudson Lexus responded

We are grateful to have your business. Thanks for taking the time to leave us a review! - The Jim Hudson Lexus of Columbia Team

January 16, 2023

The Dealership and my service representative Erik Due is Awesome! I'm satisfied after visiting. More

by Wise75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Due
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2023 -

Jim Hudson Lexus responded

Thank you for the review! We appreciate the kind words about Erik and hope to see you back again at Jim Hudson Lexus of Columbia. Safe travels!

January 13, 2023

Eric not only advised me with my 2017 Lexis SUV. He accomplished service in record time !!! After service he set up my phone so that I could use Siri!!! When I got home and pulled into my garage More

by mevansrueb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Due
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2023 -

Jim Hudson Lexus responded

We will certainly pass along the kudos to Eric for all of his help with your service needs and your parking assist. If there is anything else the Jim Hudson Lexus of Columbia team can do for you, please let us know!

January 01, 2023

About this Lexus dealership. This experiemce was very exceptional great amd professional. Very kind and helpful about knowing about the purchase. Very helpful in the customer ser More

by wrightgary9311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Alston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2023 -

Jim Hudson Lexus responded

Wow! We are blushing from your lovely review of Jim Hudson Lexus of Columbia. Thank you for your feedback, and we hope to see you again for your next service visit!

December 28, 2022

They were knowledgeable and helpful with me and my appointment. The hospitality and facility was nice and clean and snacks were plentiful. Tanner was awesome!! He's my guy. More

by Mr . White
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Carnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2022 -

Jim Hudson Lexus responded

Thank you for this great review of Jim Hudson Lexus of Columbia. We are thrilled to hear that Tanner and the team provided amazing service. Your support means the world to us!

December 21, 2022

Great customer service from everyone that I interacted with! They did a great job of keeping me updated the entire time my car was being serviced. More

by Jess.c.rog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Crosier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2022 -

Jim Hudson Lexus responded

Thanks for this kind review of Jim Hudson Lexus of Columbia, Jess! We are here to help with any of your service needs. Happy holidays!

December 11, 2022

Normally my experience is excellent whenever I visit the dealership. However, this time my encounter left a lot to be desired. The interior of my vehicle was left dirty and smeared. I have light interior so More

by Abetheagrant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Due
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2022 -

Jim Hudson Lexus responded

I am so sorry to hear that your vehicle was not returned to you in the condition you had hoped. We certainly expect more for our valued guests, and I will be sure to discuss your feedback with my team to ensure we are providing thorough and cleanly care. I'd like to step to see if I can help make things right. If you are willing, please consider giving me a call. We are unable to call you as the nickname on the review does not pull up in our records but we always want to make it right and find a win/win. Thank you, Julie Plyler - Customer Relations Manager - 803-754-9500

December 09, 2022

My experience at Jim Hudson is always a positive one because of Shaun. He is accommodating, always smiling and efficient at his job. More

by Deborah, customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Crosier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2022 -

Deborah, customer responded

Jim Hudson is the only place I take my Lexus for service. Shaun always takes care of my Lexus, always explains costs and always does it with a smile on his face.

Dec 12, 2022 -

Jim Hudson Lexus responded

Thank you for your review of Jim Hudson Lexus of Columbia. We are happy to hear that the team was accommodating, helpful, and nice to work with. We appreciate your feedback about Shaun!

December 08, 2022

As always the service is excellent and my advisor Mr. Melvin Alston was very professional and informative. More

by murrelbigger27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Alston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2022 -

Jim Hudson Lexus responded

We appreciate the 5-star review of Melvin and our team! Thank you! We hope to see you again soon here at Jim Hudson Lexus of Columbia!

November 03, 2022

Excellent experience with service department. Appreciate the valet pick up and delivery of my ES300h. More

by Dennispatcostner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danil Weih
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2022 -

Jim Hudson Lexus responded

We are happy to hear from you, Dennis! Thank you for choosing Jim Hudson Lexus of Columbia and for stopping by to share your experience. See you and your Lexus ES 300h next time!

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