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Jim Hudson Lexus - Service Center

Columbia, SC

4.9
2,151 Reviews

2,151 Reviews of Jim Hudson Lexus - Service Center

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August 06, 2021

Melvin did a great job assisting me with getting my car serviced! He was professional and courteous. Thank you for getting my Lexus 250 serviced in a timely manner! More

by Mertha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melvin Alston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2021 -

Jim Hudson Lexus responded

Mertha - Thank you for taking the time to review us! We are so happy to hear that Melvin delivered a successful service experience. Drive safely, and we hope to see you back at Jim Hudson Lexus of Columbia!

August 01, 2021

Jim Hudson has given me the experience of a lifetime. I cannot express the way their professionalism and their willingness to always go the extra mile in any situation has left a profound impression on me. More

by vanessa.wilson56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Chupek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Jim Hudson Lexus responded

In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review! Thank you for choosing Jim Hudson Lexus of Columbia and we are so pleased to hear your experience with memorable. Safe travels and have a great day!

July 31, 2021

Erik Due and Danny Chupek were outstanding, but it took 20 min for anyone to come help me when i drove up to service. Certainly your "service consultants" could take 5 minutes away from their work and sig More

by Jane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Chupek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Due
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Jim Hudson Lexus responded

Jane - While I am glad to hear that our team was helpful, I am sorry if the process took longer than anticipated. We try to deliver a seamless experience and I will be sure to address these concerns with my team so we can work towards improving. Thank you for your business, Julie Plyler - Customer Relations Manager - 803-754-9500

July 27, 2021

The service I recived from Mr. Erik Due was outstanding and very professional. He took time to explain Battery issue concerning my vehicle. Excellent Quality customer service. More

by cherrysibert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Due
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2021 -

Jim Hudson Lexus responded

Thank you for letting us know about your positive experience with Erik and the Jim Hudson Lexus of Columbia team! We are delighted Erik welcomed you into our dealership and addressed your concerns - this is the type of service we strive for! Safe travels and have a great day!

July 25, 2021

Great company, I love the customer service.Shaun takes Great company, I love the customer service. Shaun takes good care of my Lexus. Explains what service they will be doing Everyone is helpful and kind More

by Bevcansell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun Crosier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2021 -

Jim Hudson Lexus responded

Thank you for taking the time to review Shaun and the team! We are delighted that you were so well taken care of here at Jim Hudson Lexus of Columbia. Drive safely and we hope to see you again!

July 23, 2021

As always, Shaun is exceptional at every part of my service appointment. He is extremely attentive, professional and simply the best, in my opinion. I am always pleased when I leave Jim Hudson Lexus. More

by Deborah, customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun Crosier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2021 -

Jim Hudson Lexus responded

Deborah, thank you for taking the time to leave us a review! It was our pleasure to assist you here at Jim Hudson Lexus of Columbia, and we will certainly let Shaun and our team know that you appreciate their help. If you ever need anything else, don't hesitate to come back and see us again!

July 14, 2021

Jim Hudson Lexus dealership is awesome great atmosphere and very friendly/helpful people….. with a large range of vehicles to choose from and a very helpful service department!!! Thank you for all you do More

by Hank Rawls
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Due
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2021 -

Jim Hudson Lexus responded

Hank, thank you for the review! We couldn't be more grateful to have you as a customer here at Jim Hudson Lexus of Columbia, and we will certainly let our team know that you appreciate their help. We look forward to your next visit!

July 07, 2021

Clean beautiful and offers refreshments for long waits . Relaxing envy More

by rmack_59@yahoo.com
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tony Locklear
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melvin Alston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Due
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kimberly?
July 01, 2021

Excellent dealership with courteous, wonderful people to work with. Always helpful and extremely efficient. The new service agent, Shannon Stratford, was especially professional and checked me out within More

by Robert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Stratford
Jul 01, 2021 -

Jim Hudson Lexus responded

Robert, thank you for taking the time to leave us a review! It was our pleasure to assist you here at Jim Hudson Lexus of Columbia, and we will certainly let Shannon know that you appreciate the help. We are grateful for your returning business, and we look forward to your next visit!

July 01, 2021

I would give Jim Hudson Lexus 6 STARS if that were an option. I appreciate Danny and the team taking care of me while at the service center! More

by StevenHillardSC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Chupek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2021 -

Jim Hudson Lexus responded

Thank you so much for taking the time to let us know how happy you are with your experience! We are delighted Danny was able to provide a six-star experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! - Jim Hudson Lexus of Columbia

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