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Jim Norton Toyota Tulsa - Service Center

Tulsa, OK

4.6
664 Reviews
Take advantage of our complimentary 'Service Concierge'.. Call 918-250-6888 for details and to schedule your next appointment - we'll pick up thevehicle from your home/office, call with a diagnosis, then bring it back (within 15 mile radius from our dealership). You want your car or truck to keep running well into the future, so it needs routine maintenance. Whether you are looking for an oil change, brake service, transmission flush or even major engine repair, the Jim Norton Toyota Service Department is the place to go for car service in Tulsa, OK. We also offer a wide range of parts & accessories - plus Oklahoma's ONLY Toyota Certified Collision Center, making sure your Toyota STAYS a Toyota, quickly repairing your vehicle to factory specifications. Come to Us For: Lube, Oil & Filter Change Front End Alignment Maintenance (Wipers, Headlights, Etc) Replace / Adjust Brakes Service Package Muffler / Exhaust Repair Coolant Flush Vehicle Checkup / Inspection Transmission Flush Electrical Service Tire Balance Filter Replacement Tire Rotation Oklahoma's ONLY Toyota Certified Collision Center Parts/Accessories Much More!

9809 South Memorial Drive

Tulsa, OK

74133

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664 Reviews of Jim Norton Toyota Tulsa - Service Center

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February 15, 2024

I was given the star treatment, but I bet this is how they treat every customer! All communication was timely and everyone was courteous and went out of their way to be helpful. I have a 2004 Avalon and More

by DHowell
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Cantrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Courtney, Jim Norton Auto Group

February 15, 2024

We went in to fix thermostat and calibrate the wipers from replacing the wind shield. We have a warranty with a 200 deductible. But they still charged us $99.95 for looking at the wind shield sensor an More

by TACKETTSAM46
Recommend Dealer
No
Employees Worked With
Jeff Cantrell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time to share these concerns. Our management team is currently reviewing the specifics mentioned. Unfortunately we cannot identify you by your username. We kindly request you reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com so that we may speak with you directly. Sincerely, Courtney, Jim Norton Auto Group

February 15, 2024

Service is friendly and informative. Facilities are clean, and they always do a good job. More

by donmarketic
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Auston Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2024 -

Jim Norton Toyota Tulsa responded

Thanks for your perfect review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Courtney, Jim Norton Auto Group

February 14, 2024

Super friendly and super fast service! Jeff Lee makes it super simple to deal with More

by dustinwheeler94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Lee
Feb 15, 2024 -

Jim Norton Toyota Tulsa responded

First and foremost, thank you for stopping by to leave this incredible review! Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Jeff assisted you in such a detailed and customized manner. Give us a call if you have any further questions! Sincerely, Courtney, Jim Norton Auto Group

February 14, 2024

The associates are always in great spirits and greet you with a kind smile! The waiting area is not congested and plenty of room to move about. More

by ALGERIO271
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yankee fan. I didn’t get his name- checked me in though
Feb 15, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for writing this amazing review for our team! At Jim Norton Toyota, we always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Courtney, Jim Norton Auto Group

February 14, 2024

Easy to schedule, service was quick, waiting area was nice, cost was very reasonable, advisor was helpful. More

by LARRYROBISON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Makayla Harmon
Feb 15, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Courtney, Jim Norton Auto Group

February 14, 2024

Professional and courteous. Did what they said they would do. Promptly contacted me upon completion of vehicle. More

by SALFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Allen
Feb 15, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time out of your day to share your wonderful experience with us! We are delighted to hear you were treated with prompt, courteous, and informative service on your vehicle. We hope you will give us the opportunity to help you again whenever it’s time for your next service. Sincerely, Courtney, Jim Norton Auto Group

February 14, 2024

The service tech took my truck for a joy ride and beat on it to find a door noise that only needs the correct seals replaced and used the toll roads at my expense for 40 minutes and the on board driver repo More

by letsgoplayinthesand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Lee
Feb 15, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time to share these concerns. Our management team is currently reviewing the specifics mentioned. Unfortunately we cannot identify you by your username. Kindly reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com so that we may address these concerns directly. Sincerely, Courtney, Jim Norton Auto Group

February 14, 2024

We have purchased four vehicles from Jim Norton Toyota over the years. Our plan, should we need to purchase another vehicle some time in the future, will be to purchase a Toyota, and to deal only with Ji More

by HARTMORRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2024 -

Jim Norton Toyota Tulsa responded

Thank you so much for your feedback as well as your loyalty! We appreciate building long-term customer relationships and we truly value your business. Sincerely, Courtney, Jim Norton Auto Group

February 14, 2024

Everything about the service is always on time, accurate, and very professional. I have owned my Toyota Avalon for many years and it still drives like new when I leave the servicing area. I appreciate the h More

by HAGFAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2024 -

Jim Norton Toyota Tulsa responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Courtney, Jim Norton Auto Group

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