Jim Tidwell Ford

We purchased our 2023 Ford Bronco from Jim Tidwell Ford. We took it in for it's first oil change today. Caleb was GREAT! He got us a lift to the Mexican Restaurant so we could have lunch while we waited, We took it in for it's first oil change today. Caleb was GREAT! He got us a lift to the Mexican Restaurant so we could have lunch while we waited, and he reminded me that we have Ford Pass credits, so it didn't cost a dime! He is a true blessing! Great 5 Star experience!! More

Josh and my service advisor were great. I would come back to your dealership based upon their service I would come back to your dealership based upon their service More

Service director took great care to make things good. Recommend to everyone to go see them Recommend to everyone to go see them More

Dealer is very good at there job. They find the problem and tell you what needs to be done to fix the problem They find the problem and tell you what needs to be done to fix the problem More

Great customer service. Got my car in real quick and finished it same day. Very kind, courteous, and professional. Got my car in real quick and finished it same day. Very kind, courteous, and professional. More

My service representative Caleb went above and beyond to get my Ranger repaired and back on the road. get my Ranger repaired and back on the road. More

Jonny did a great job going over the service and recommended services. I didn't purchase this truck there but have in the past and always will bring here for service recommended services. I didn't purchase this truck there but have in the past and always will bring here for service More

Terrible experience. Wasted an hour driving there (and another driving back) to look at vehicles that they supposedly had, but were not available. I told the salesman tha Wasted an hour driving there (and another driving back) to look at vehicles that they supposedly had, but were not available. I told the salesman that their website was misleading, listing vehicles that were not actually there, and he agreed that the website wasn't accurate. The one vehicle I was shown was listed as new but was dirty and had over 700 miles on it. When I got home and checked the website again, there were several vehicles that were not shown to me at the dealership. I was told that the one I saw was the only one left. More

Communicated commitment to finish repairs and clearly define issues and went to resolve problems . Service advisor Caleb was very professional. define issues and went to resolve problems . Service advisor Caleb was very professional. More

Overall the dealership is good and try it’s best to make customer to deliver good service would come back. customer to deliver good service would come back. More