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Jimmy Britt Chrysler Jeep Dodge RAM

Statesboro, GA

4.6
2,475 Reviews
The Jimmy Britt Automotive Family has received multiple Dealer of the Year awards in the state of Georgia. (Just a short drive from either Hinesville or Savannah.) Why choose Jimmy Britt? We were awarded the Customer Satisfaction Award through DealerRater! How? Because we have created a top-tier sales and management team that focus on one thing: Caring for you, our guest. We will provide you emails, pictures, and a video of any vehicle you are interested in, along with an upfront quote on any vehicle - and with our exclusive Jimmy Britt Premium Delivery Program, you can buy this vehicle entirely from home (paperwork and all) for your convenience.
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7188 Veterans Memorial Pkwy

Statesboro, GA

30458

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Showing 2,474 reviews

June 08, 2023

They need to be more transparent with their billing practices and documentation, had a very unsatisfactory experience. More

by customer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Byron Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Kipke
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2023 -

Jimmy Britt Chrysler Jeep Dodge RAM responded

I'd love to perform a deep-dive to understand better where we fell short. Can you email me at joe@jimmybrittauto.com with some further details?

Jun 08, 2023 -

customer responded

I've contacted your team and I haven't received any proper response. They have all the details. Something is not right with the way they executed this sale transaction, it was a total disappointment.

Jun 08, 2023 -

Jimmy Britt Chrysler Jeep Dodge RAM responded

Please email me your contact information so I can personally bring to the attention of ownership.

Jun 24, 2023 -

customer responded

Emailed the contact number as requested, but NO RESPONSE.

Jul 09, 2023 -

customer responded

Issue is still unresolved, haven’t been able to reach anyone as they promised.

Jul 09, 2023 -

Jimmy Britt Chrysler Jeep Dodge RAM responded

Can you please reply with your first name on this thread so I can track down the communication in my email? My apologies - we have implemented a new process to address every customer's complaint so I want to ensure you are handled right away. joe@jimmybrittauto.com

Jul 11, 2023 -

customer responded

Hi, Joe - you have my details in an email and You sent me an email saying that GM will contact me, also I tried contacting and never been able to reach unfortunately.

Jul 11, 2023 -

Jimmy Britt Chrysler Jeep Dodge RAM responded

Yessir - But I am unable to determine which customer email I have received that matches this negative review since there is no name attached to this thread. Is this Purna?

Jul 11, 2023 -

Jimmy Britt Chrysler Jeep Dodge RAM responded

Is this Purna?

Jul 21, 2023 -

customer responded

Yes and still waiting for a resolution for over 2 months now.

June 07, 2023

IM STILL WAITING ON MY RIM TO COME. ITS BEEN OVER A MONTH. THE ONLY THNG I KEEP GETTING IS THEY ARE SOOOO BUSY. I HAVE TO KEEP REACHING OUT TO THEM. THEY WILL NOT CALL YOU TO KEEP YOU I More

by hillarycoleman20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Byron Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bootsy Barnes, Stephanie Hughes
Jun 08, 2023 -

Jimmy Britt Chrysler Jeep Dodge RAM responded

Hello Hillary - I just spoke to Stephanie who admitted to being slow to respond, but she did confirm that she's been in contact with you. From what I understand, we do have your rim, and all is being handled. Sorry that you had to leave this review to get our attention. Totally unacceptable, though happy you are taken care of now.

Jun 08, 2023 -

hillarycoleman20 responded

Thank you so very much. I appreciate you reaching out to me. I spoke with her today and she is going to get back with me soon so that i can get my car back to service.

Jun 09, 2023 -

Jimmy Britt Chrysler Jeep Dodge RAM responded

Very glad to hear!

June 07, 2023

Everything went great, got what ai wanted for my trade, Sakesman was knowledgeable and polite, deal went smooth More

by Tlflowers01
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Byron Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marlon Mckee
Jun 19, 2023 -

Jimmy Britt Chrysler Jeep Dodge RAM responded

Yay! We're glad you were able to get what you wanted! Congrats on your new vehicle! Please let us know if you ever need anything!

June 07, 2023

I went to get my oil changed and tires rotated. The lobby was nice but the wait was abnormally long. That is okay if they are busy so I disregarded it. When I got my vehicle back, the windshield ti More

by John.Deloach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can’t remember
Jun 08, 2023 -

Jimmy Britt Chrysler Jeep Dodge RAM responded

Mr. Deloach I want to thank you for your feedback. Our goal is 100% customer satisfaction and without feedback from our guest we fall short of expectations. This is unacceptable with our team. We will immediately begin using mats and steering wheel covers to protect our guests' investments. I would like to extend a courtesy detail and new car smell deodorizer with your next service. Thank you for the opportunity to make this right. Greg Cooper - gcooper@jimmybrittauto.com

June 06, 2023

Carter is excellent! Very responsive and communicates well! Would definitely recommend to all my friends. Thanks! More

by Manerlandservices
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Byron Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carter Barnett
June 05, 2023

Unethical dealership! Told me to submit an online credit application for a vehicle, which was supposedly unable to leave the lot, due to a service bulletin that had to be More

by Les
Finance Experience
Recommend Dealer
No
Employees Worked With
Rayon Linton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : G Flores
Jun 05, 2023 -

Jimmy Britt Chrysler Jeep Dodge RAM responded

Hello Les - I'd love to understand who you spoke to during your engagement with our dealership. Can you email me some details, along with your name and a number to reach you, at joe@jimmybrittauto.com

Jun 05, 2023 -

Les responded

Please provide your name and your email address and I can forward you the email thread that I referred to in my review. As you can see the two individuals with one star rating (because there was not a zero star rating available) are identified below: G. Flores and Rayon Linton.

June 03, 2023

Got oil changed and a recall taken care of took about an hour to complete More

by cc30439
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Jun 19, 2023 -

Jimmy Britt Chrysler Jeep Dodge RAM responded

Thank you for choosing us! We appreciate your business greatly! Please let us know if you ever need us for anything.

June 03, 2023

They were very friendly and helpful. I am pleased with my car and the way they handled the transaction. I never felt pressured or rushed. More

by Meyankee
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Byron Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Hughes, Anthony Fioccoprile
Jun 19, 2023 -

Jimmy Britt Chrysler Jeep Dodge RAM responded

We love to hear it! Thank you for sharing. We're so happy our team was able to take good care of you. Please do not hesitate to let us know if you ever need anything!

May 31, 2023

Brandon Powell and Don Ruguleiski were absolutely amazing to work with throughout the entire buying process. All the dealerships in my local area were so high pressure, pushy and over priced. Brandon and Don More

by LT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Don Ruguleiski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Washington, Brandon Powell
Jun 19, 2023 -

Jimmy Britt Chrysler Jeep Dodge RAM responded

We are so grateful for your business and for you taking the time to share your experience! Here at Jimmy Britt we prioritize creating relationships and best attending to your needs, thank you so much for choosing us. Please let us know if you ever need anything! We hope to see you again soon.

May 31, 2023

Anthony was great to deal with. He was helpful and knowledgeable without being pushy. Unfortunately we were unable to purchase the vehicle we looked at to no fault of his own. He w More

by kassidyd24
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Anthony Fioccoprile
Jun 19, 2023 -

Jimmy Britt Chrysler Jeep Dodge RAM responded

Thank you for sharing! We were glad Anthony was able to take great care of you despite everything and we will be here to welcome you with open arms!

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