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Joe Machens Capital City Ford

Jefferson City, MO

4.8
7,555 Reviews
Joe Machens Capital City Ford offers a great selection of new Fords and Lincolns. We also offer all makes and models of used cars and trucks. We have a full service department, parts department, body shop and Quick Lane maintenance facility.
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807 Southwest Blvd

Jefferson City, MO

65109

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Showing 7,555 reviews

April 12, 2022

Happy a great experience at the deellership. And I want to thank on Jalen for all he did to help with us with the car we purchased. More

by sawarren24
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Wilson, Jalen Sands
Apr 13, 2022 -

Joe Machens Capital City Ford responded

We're happy to see that you had a 5-Star experience at Joe Machens Capital City Ford. Thanks for sharing!

April 12, 2022

I had a wonderful experience! Devon Henry was 100% on top of everything and made every step of the process stress free. He truly went above and beyond! More

by tarawrtheterror
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devon Henry, Billy Underwood
Apr 13, 2022 -

Joe Machens Capital City Ford responded

Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience at Joe Machens!

April 12, 2022

Amazing help the Braden really helped me find just what i was wanting. Very fair prices will definitely be doing business with them again! More

by kyle.flattem
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Braden Mitchem
Apr 13, 2022 -

Joe Machens Capital City Ford responded

Thank you so much for this review. We really appreciate you being a customer!

April 12, 2022

Took to long to get new car due to recall was no perks included for the wait More

by VPBSR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Byers, Jamie Wilson, Brian Lorts
Apr 13, 2022 -

Joe Machens Capital City Ford responded

I'm sorry to hear that we didn't meet what you were expecting, and would love an opportunity to make things right! I'll be sure to pass on your feedback about the wait times and lack of perks to our management team so they can see if there are any improvements we could make. We're committed to making every interaction a positive one, and I hope this is just a misunderstanding. If not, please let me know how I can help!

April 12, 2022

Very friendly, fast service! Salesman and finance department very easy to work with! Great job! More

by monica50_2000
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Wilson, Billy Underwood, Austin Radmacher
Apr 13, 2022 -

Joe Machens Capital City Ford responded

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us!

April 09, 2022

Jalen was amazing to work with. Thank you so much love my new ride. Telling Jalen all my must have and he nailed it Thank you again More

by Willen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jalen Sands
Apr 09, 2022 -

Willen responded

Thank you

Apr 11, 2022 -

Joe Machens Capital City Ford responded

Willen, we're happy to see that you had a 5-Star experience at Joe Machens. Thanks for sharing!

April 08, 2022

The best part of working with Joe Machens was our sales associate, Zach Kucsik. He was a great communicator and did a great job going over all of the amenities of our 2021 Ford Bronco. My husband and I a More

by sskelletts
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Herx
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Kucsik
Apr 11, 2022 -

Joe Machens Capital City Ford responded

Thank you for your review. The entire team in Joe Machens really appreciates it!

April 08, 2022

Josh made our experience of buying our new bronco the best and stress free! He worked with us on our budget and made sure we left happy. More

by Randa Hibdon
Recommend Dealer
Yes
Employees Worked With
Josh Hubbard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2022 -

Joe Machens Capital City Ford responded

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.

April 07, 2022

Both the salesman & business manager were wonderful to work with! They really listened to me! More

by mariahktimbers
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Keeler, Phillip Barkho
Apr 08, 2022 -

Joe Machens Capital City Ford responded

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

April 06, 2022

The dealership and the salesperson made this an easy transaction. I ordered the Maverick last year, and they made sure to keep me in the loop throughout the process. They even arranged same day servic More

by trechtien
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2022 -

Joe Machens Capital City Ford responded

Hi Trechtien, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We Look forward to seeing you again soon. Best Wishes!

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