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Joe Machens Capital City Ford

Jefferson City, MO

4.8
7,521 Reviews
Joe Machens Capital City Ford offers a great selection of new Fords and Lincolns. We also offer all makes and models of used cars and trucks. We have a full service department, parts department, body shop and Quick Lane maintenance facility.
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807 Southwest Blvd

Jefferson City, MO

65109

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Showing 7,522 reviews

June 11, 2021

World class service everytime. Steven knock it out of the park with great customer service and fast turn around time. Car was ready to go when we needed it. More

by ACTIONJ58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Paul
Jun 14, 2021 -

Joe Machens Capital City Ford responded

Thank you so much for your kind words, we really appreciate it :)

June 11, 2021

A $100 alignment was done on our car that I did not ask for. I just asked for a maintenance oil change, and tires rotated and balanced. A little shocked when I got to the counter to pay. More

by Susie Rockers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2021 -

Joe Machens Capital City Ford responded

Thank you Susie for letting us know about your service business, if you wish to speak to management about the tires rotated, please do let me know!

June 11, 2021

All was good until I got web estimate and its showed they had done more then what was approved, but it was good when I went to pay for it. They really need to fix the website. More

by Andy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Hulsey
Jun 14, 2021 -

Joe Machens Capital City Ford responded

Thank you, Andy, for your honest words, we will look into the site!

June 11, 2021

Kayle was great....he followed up with a text, when I told him about the problem I had with service tech....and letting me leave with a dangerous rt rear tire..steel belt showing thru on the inside of ti More

by T.Gretsch
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
kayle
Jun 14, 2021 -

Joe Machens Capital City Ford responded

Woo! Kayle, is the best, right! Glad he was able to get everything taken care of!

June 10, 2021

Your dealership is excellent because of Bo's great salesmanship and personality. We had a wonderful experience buying our Ford. The moment I stepped into the car, to drive home it was instant love, More

by sophiepoo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bo Heavin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2021 -

Joe Machens Capital City Ford responded

Awww, thank you so much! We are so happy to hear that Bo was so great to work with. Enjoy the car!

Jun 10, 2021 -

sophiepoo responded

We will keep Machens in mind for our next car buy.

June 08, 2021

The experience was very easy. They did work with me to get close to the price I wanted. They did a lot to help me make a decision. More

by K42distler
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben McGrail, Josh Woodruff, Phillip Barkho
Jun 08, 2021 -

Joe Machens Capital City Ford responded

Woo! What an awesome experience, congrats on the car!

June 08, 2021

Bo Heavin is an awesome person to work with when purchasing a car. He was patient, kind, listened to my opinions, he was helpful and considerate in every way. Although we live in a city with many de More

by judy.allen43
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bo Heavin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2021 -

Joe Machens Capital City Ford responded

Awww, thank you so much Judy! We are so glad Bo was able to help you out and we wish you all the best with your health!

June 08, 2021

Enjoyed working with Jalen. Best of luck to his career. He will gain product knowledge as he has more experience. He is a very personable young man. More

by Lynn
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jalen Sands
Jun 09, 2021 -

Joe Machens Capital City Ford responded

Thank you so much, Lynn, we really appreciate it. Enjoy the car!

June 07, 2021

Prompt service notifications and friendly people made the vehicle maintenance service easy. Detailed report on vehicle condition is useful for keeping my vehicle in top working order. Thanks More

by DJohnson0000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Paul, Angie Hulsey
Jun 08, 2021 -

Joe Machens Capital City Ford responded

Thank you so much for your kind words of our service department, we really appreciate it!

June 07, 2021

ihad an 11:30 am appointment dropped my truck off early around 9. They didnt get it done until 3 pm.. it was very pricey More

by tjmcd88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
It wasn't either of these two who helped me this time. Kayle Ballew. , Angie Hulsey
Jun 08, 2021 -

Joe Machens Capital City Ford responded

Thank you for letting us know about your Service business, we appreciate it. It appears that we should have done a better job in several areas. Dealerrater displays only your user name for your privacy. Our Service Manager, Steven, requested that you email him your full name and contact information. He would like to look into this further for you. His email is spaul@machens.com.

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