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Joe Machens Capital City Ford

Jefferson City, MO

4.8
7,523 Reviews
Joe Machens Capital City Ford offers a great selection of new Fords and Lincolns. We also offer all makes and models of used cars and trucks. We have a full service department, parts department, body shop and Quick Lane maintenance facility.
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807 Southwest Blvd

Jefferson City, MO

65109

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Showing 7,523 reviews

June 07, 2021

ihad an 11:30 am appointment dropped my truck off early around 9. They didnt get it done until 3 pm.. it was very pricey More

by tjmcd88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
It wasn't either of these two who helped me this time. Kayle Ballew. , Angie Hulsey
Jun 08, 2021 -

Joe Machens Capital City Ford responded

Thank you for letting us know about your Service business, we appreciate it. It appears that we should have done a better job in several areas. Dealerrater displays only your user name for your privacy. Our Service Manager, Steven, requested that you email him your full name and contact information. He would like to look into this further for you. His email is spaul@machens.com.

June 07, 2021

The service was fantastic and the staff was very friendly. My car was ready in record time. I plan on have my car serviced there when needed. More

by lindalee745
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Paul, Angie Hulsey
Jun 08, 2021 -

Joe Machens Capital City Ford responded

Woo! Efficiency at its finest, we love it! See you next time!

June 07, 2021

Fast. Effective. Bought a 2017 Mitsubishi Lancer and am in love with the car. We drove down to Missouri to pick it up from Iowa and they helped make the process go smoothly. Very nice and caring dealership More

by Justin B
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Wells, Jamie Wilson
Jun 08, 2021 -

Joe Machens Capital City Ford responded

Yay! We love when people love their car! Enjoy the Lancer :)

June 07, 2021

I was notified a few months ago of recall by mail. Your service man said no recall was listed. Very concerned about this. Guess I will look for notification and go back. This leads to concerns due to eye p More

by Shirley Rhodes Boessen
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure of name. They should be able to check computer entries for that info
Jun 08, 2021 -

Joe Machens Capital City Ford responded

Hi Shirley, thanks so much for letting us know about your service business, we sincerely apologize for the delay in getting this recall fixed, but once you bring in the notification, we will get that fixed up!

June 07, 2021

Had a great experience purchasing my vehicle from Joe Machens Ford. As an out of state buyer I was hesitant but the staff made the deal and transaction seamless and I couldn’t be happier. The staff was e More

by gorriebrett
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Bartlett
Jun 08, 2021 -

Joe Machens Capital City Ford responded

Wahoo! We love when out of state transactions run smoothly, congrats on the new car!

June 06, 2021

From the minute I reached out on line about purchasing a vehicle Jalen was right there to answer any and all my questions I had. He was always prompt about getting any answers I needed and returning my call More

by ashby_erica
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Thomas, Jalen Sands, Josh Woodruff
Jun 07, 2021 -

Joe Machens Capital City Ford responded

Thank you so much for your honest review. WE are glad to hear that Jalen was so great to work with, we do apologize for the tank not being full, that is truly our bad.

Jun 08, 2021 -

ashby_erica responded

Jalen has reached out to me and apologized about the gas, it was just a overlooked mistake. I know the day I came in to pick up the vehiclen it was busy and mistakes happen. I will be stopping in next time I am in Jeff City to get a tank of gas. Thank you.

June 05, 2021

They were great help. They got the problem fixed and did me right after having it thee before. I would like to thank Angie for all the work you did. More

by nj6482
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Paul, Angie Hulsey
Jun 07, 2021 -

Joe Machens Capital City Ford responded

Thank you so much for your kind words of our service department, we really appreciate it!

June 05, 2021

We had a great experience working with Darnell. He was very helpful, efficient, and personable. Our trade was quick and easy to do; Would highly recommend doing business with Capital City Ford! More

by Betsyklehman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darnell Thomas
Jun 07, 2021 -

Joe Machens Capital City Ford responded

Aww, thank you so much. We are so glad it was so easy to work with Darnell. Congrats on the car!

June 05, 2021

I was in a car that was going to give me problems and Bo got me into a ride I loved at a great price with my trade in. More

by Landon Bishop
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bo Heavin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamie Wilson, Jacob Thomas
Jun 07, 2021 -

Joe Machens Capital City Ford responded

Wahoo! Bo is the best, right? Enjoy your new to you car!

June 05, 2021

This is the second vehicle that I have bought from Machens Ford. They always have great customer service whether it is in sales or the maintenance department. More

by Sherry miller
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Byers
Jun 07, 2021 -

Joe Machens Capital City Ford responded

Aww, thank you so much, Sherry, we are so happy to hear that you always have great experiences at our delaership. We can't wait to help you again!

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