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Joe Machens Capital City Ford

Jefferson City, MO

4.8
7,568 Reviews
Joe Machens Capital City Ford offers a great selection of new Fords and Lincolns. We also offer all makes and models of used cars and trucks. We have a full service department, parts department, body shop and Quick Lane maintenance facility.
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807 Southwest Blvd

Jefferson City, MO

65109

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Showing 7,569 reviews

June 04, 2021

Very friendly experience helped us right away to find what we needed . Didn't try to sell us something out of our price range that we asked for . Thanks for everything my daughter is very pleased with More

by jwhoeller
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Barkho
Jun 04, 2021 -

Joe Machens Capital City Ford responded

Aww, we are so happy to hear that your daughter loves her new car!!

June 04, 2021

Cody did a great job getting us into a Ford Escape. We traded out Ford Fucus in and Cody was very helpful in every step. He gets a big thumbs up from us. More

by Hillbilly Gilly
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Byers, Derek Bertles
Jun 07, 2021 -

Joe Machens Capital City Ford responded

Woo! We love it, enjoy the Ford Escape :)

June 03, 2021

Keith was a excellent salesperson when he sold me my 2010 Ford Fusion!! It is my first car, and he did the perfect job finding it for me and helping us out! Joe Machens, is also a great dealership with great More

by tiffanyleuthen
Friendliness
Recommend Dealer
Yes
Employees Worked With
Keith Schoolfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Bertles
Jun 03, 2021 -

Joe Machens Capital City Ford responded

Thank you so much, Tiffany, we appreciate your kind words. Enjoy the Fusion :)

June 03, 2021

With an appoint made I had to wait for 3 hours to get my oil changed. It took 2 1/2 before anyone started to work on my vehicle More

by Kim
Customer Service
Recommend Dealer
No
Employees Worked With
Name unknown
Jun 04, 2021 -

Joe Machens Capital City Ford responded

We are very sorry to see this review for our dealership. Our goal is to make sure all our customers are treated with respect and leave here happy with the experience. Your comments are being forwarded to our General Manager for his review and ask that he look into this. Again, our apologies.

June 03, 2021

Took car in to have airbags replaced. Service was curious and very fast. Everyone I dealt with was very good at their job. Used the van service which was very helpful. More

by BJEVANS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Paul
Jun 04, 2021 -

Joe Machens Capital City Ford responded

Thank you so much for your kind words of our service department, we are glad that we were able to get your airbags replaced!

June 03, 2021

Wonderful service and they are very friendly. They made my car shopping experience comfortable and enjoyable. They seemed dependable and trustworthy as well. I would definitely go back! More

by lauren
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent Simmons, Ben McGrail
Jun 04, 2021 -

Joe Machens Capital City Ford responded

Aww, thank you so much, Lauren. Enjoy the new to you car!

June 03, 2021

Trying to call service department to speak to an advisor or schedule a service is a complete joke. I have a recall on the car also that they didn’t even bother doing. Appointment was at 8am was told just to More

by ryank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kayle
Jun 04, 2021 -

Joe Machens Capital City Ford responded

Thank you for letting us know about your Service business, we appreciate it. It appears that we should have done a better job in several areas. Dealerrater displays only your user name for your privacy. Our General Manager, Tom, requested that you email him your full name and contact information. He would like to look into this further for you. His email is: tstegeman@machens.com

June 03, 2021

Keith did a great job. The only negative was the wait time to see the business manager. A good place find a new or used vehicle. More

by DWCOLE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Schoolfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Thomas
Jun 04, 2021 -

Joe Machens Capital City Ford responded

Thank you for your honest review, we really appreciate it. We apologize for the wait, but enjoy the car!

June 03, 2021

Steven Paul and Josh Hussey will keep me coming back for service. I’m very particular with who I trust with me vehicles after many past bad experiences. They check all the boxes. More

by Fx4rd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Paul
Jun 04, 2021 -

Joe Machens Capital City Ford responded

Aww, thank you so much, we are over the moon that you love working with Steven and Josh so much!

June 03, 2021

Everyone was very friendly and accommodating especially Everyone was very friendly and accommodating especially Keith he was a very good salesman I enjoyed talking to him and everything seem to go really s More

by WHOLT1959
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marissa Vander Griend
4.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Schoolfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Thomas, Brooke Harris
Jun 04, 2021 -

Joe Machens Capital City Ford responded

Thank you so much for your kind words, we really appreciate it! Enjoy the car :)

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