Joe Machens Capital City Ford

If I could give no stars I would. Kim was rude. Our plan was messed up from another dealership and we were trying to get that worked out and she kept calling being very rude and demanding. Won’t ever bring was messed up from another dealership and we were trying to get that worked out and she kept calling being very rude and demanding. Won’t ever bring my car back here. More

Customer service was good diagnosis was as expected. However I did arrive early and still manage to have a three hour wait to determine that my AC compressor didn’t work. I think the time was lengthy. O However I did arrive early and still manage to have a three hour wait to determine that my AC compressor didn’t work. I think the time was lengthy. Overall the people were nice and the dealership was clean. I would describe as the people were nice but service was slower than the mom and pop shop I usually go to. More

Chris Stevens was great. Since I live 2+ hours away, I really wanted an honest assessment of the vehicle. He did not disappoint. He provided an honest review and ensured my trip was a valuable use of ti really wanted an honest assessment of the vehicle. He did not disappoint. He provided an honest review and ensured my trip was a valuable use of time. I bought the vehicle! More

Chris was prompt to welcome us to the lot. He was very helpful and not pushy. He was very calm and patient throughout the process. Thank you Chris. helpful and not pushy. He was very calm and patient throughout the process. Thank you Chris. More

I just want to say thank you for my new to me escape. I love it. Thank you for working with me to get my payments where I needed them. If you go here to buy a car ask for Darnell. He made the whole experie love it. Thank you for working with me to get my payments where I needed them. If you go here to buy a car ask for Darnell. He made the whole experience fun and enjoyable! More

Fantastic service from Capital City Joe Machens. Mike Rogers and Billy Underwood were awesome to work with as usual. 3rd car in 5 years! Will be back for more! Rogers and Billy Underwood were awesome to work with as usual. 3rd car in 5 years! Will be back for more! More

I feel the staff at the Ford dealership are very helpful and knowledgeable. They kept me up to date on what was going on with my car and I greatly appreciate that. Angie has gone above and beyond to assist and knowledgeable. They kept me up to date on what was going on with my car and I greatly appreciate that. Angie has gone above and beyond to assist me with ordering parts, getting appointments that work with my schedule and keeping me updated on my vehicles status. She's wonderful More

Machens gave us a really good deal on a 2021 F-150 we ordered and were able to get it built in a reasonable amount of time despite the computer chip shortage. They also were able to get us a really good ordered and were able to get it built in a reasonable amount of time despite the computer chip shortage. They also were able to get us a really good interest rate from Ford Credit. More

Christian did a great job. I would recommend this dealership to any one. I will definitely be going back for all of my service and sales. dealership to any one. I will definitely be going back for all of my service and sales. More

Great at trouble shooting the problem , Great at repairing the vehicle. Worked with me to get it over to your business. Nice to communicate by text or email as repairs are being made. repairing the vehicle. Worked with me to get it over to your business. Nice to communicate by text or email as repairs are being made. More