Joe Machens Capital City Ford

This was the best buying experience I’ve had to date and I’ve had several vehicles. They made it fun and fast! HIGHLY RECOMMENDED!! I’ve had several vehicles. They made it fun and fast! HIGHLY RECOMMENDED!! More

Randy Wells is a top shelf sales consultant. He has a friendly, no-pressure approach. The dealer is great and wants to serve. Thumbs up! friendly, no-pressure approach. The dealer is great and wants to serve. Thumbs up! More

Overall experience was great. Our finance guy was superb. Gary,which I thought he introduced himself as Greg, was the sales person but really did very little in the deal. But a friendly guy. Gary,which I thought he introduced himself as Greg, was the sales person but really did very little in the deal. But a friendly guy. More

Great experience. Brought car to service department for oil change and left with a new car. Appointment was kept and was in and out. While waiting browsed at new cars and bought one. oil change and left with a new car. Appointment was kept and was in and out. While waiting browsed at new cars and bought one. More

Always a great experience working with these guys. Just bought a car in February and had a accident. These guys got me up and running in no time. Bo is super nice and has excellent customer service. Rec bought a car in February and had a accident. These guys got me up and running in no time. Bo is super nice and has excellent customer service. Recommend to all my family and friends. More

Very easy working with Brad and Matt I had more Ford ranger serviced there also it was a fast repair and I was in my way ranger serviced there also it was a fast repair and I was in my way More

Sales and service are too notch. Every one is patient and willing to work with the customer. I highly recommend both sales and service departments. willing to work with the customer. I highly recommend both sales and service departments. More

I was there right at opening and they helped me with a smile the whole time! They were not trying to rush me out to get to the next person even though they had a line of people. Great way to start the day smile the whole time! They were not trying to rush me out to get to the next person even though they had a line of people. Great way to start the day! Thank you for all your help! More

Where to begin? Starting with my most recent experience: I took my truck up there for an oil change and they supposedly found a leak - I have never leaked oil anywhere and my oil was never lo experience: I took my truck up there for an oil change and they supposedly found a leak - I have never leaked oil anywhere and my oil was never low. Besides, my truck had only 8,500 miles on it. Since it was under warranty, I had them fix it. A week later, my truck was having all sorts of misfires. They couldn’t replicate it and were very stubborn about fixing my truck even though the service engine light was telling them that the misfires were in cylinders 3 and 4. They finally replaced the spark plugs and plug wires. 3 days after getting my truck back, misfires were happening again. They couldn’t replicate the issue so they refused to do any work to my truck. After all of that, and an employee yelling at me because I said that they “magically find leaks” (they did this on my last truck with coolant and after a 30 min drive, I had no coolant left after they “fixed” my truck). So I also had to speak with a manager about the disrespectful employee. Needless to say, another Ford dealer will get my business. Their sales department is so bad that I bought my truck an hour and a half away just to avoid Machens. I will do the same with my maintenance. More

Joe Herz was great. Knew most of questions asked but he went and checked to be able to answer those he was unsure of. He is a great asset to your dealership. Billy was very helpful and pleasant to deal w went and checked to be able to answer those he was unsure of. He is a great asset to your dealership. Billy was very helpful and pleasant to deal with. Am enjoying my car very much. Thank everyone!!! More