Joe Machens Capital City Ford

As usual the whole process was very smooth and all questions were answered. Great group of people. Will return to purchase another vehicle in the future. questions were answered. Great group of people. Will return to purchase another vehicle in the future. More

My dad has purchased ALL of his vehicles at this dealership since the 1980s. He's had his vehicles serviced there religiously. The last 2 times I've brought his vehicle in, I've asked for the front dealership since the 1980s. He's had his vehicles serviced there religiously. The last 2 times I've brought his vehicle in, I've asked for the front passenger tire be checked for a leak. I continue putting air in the tire. Had the Explorer in for an alignment and to have the leak checked. The first time I asked it be checked was when it was in for a recall about a thermostat housing, it wasn't checked them either. We were informed of the recall and were told we would be contacted when the part came in. If not for me calling, the deadline to have the housing replaced would have expired while the part sat in the service department. The second time the leaking tire was said to be good. It is not. Nor is the alignment. Your machine may say it's straight, but driving it says otherwise. It is somewhat better, but still pulls significantly to the right. Not impressed with recent service experiences and doubt there will be many more at this location. I understand you may only know his recent history as we know this dealership had changed owners several times over the years. Sad to know 40 plus years of loyalty he's shown, and this is what my father gets. More

Satisfied as usual.! have been a customer of ford for Satisfied as usual. ! have been a customer of ford for over 50 years and have always been treated fairley. All employees are helpful and friendly. Satisfied as usual. ! have been a customer of ford for over 50 years and have always been treated fairley. All employees are helpful and friendly. More

I would like to share my wonderful experience purchasing my new car at Capital City Ford after I just totalled n. Chris Stevens was my car agent at that time and was very helpful, accommodating and did the my new car at Capital City Ford after I just totalled n. Chris Stevens was my car agent at that time and was very helpful, accommodating and did the best he can to get me a great deal. I drove almost 80 miles from home but it's all worth it. They care for their customers satisfaction and making sure they get the most for their money. So far I am driving my car for almost 3 weeks now and I am so pleased and happy, worth for the money you spend. I never had a Ford vehicle in the past but from now on I will be a loyal client to Ford. Wonderful service, and great staff that work with you. THANK YOU and a big shout out to Chris Stevens. I would definitely recommend him to my friends and family. An honest guy and dedicated to his job. More

Very knowledgeable and friendly staff! Kept me informed through the whole process and make important recommendations to upgrade my battery. Which I purchased. Thank you! through the whole process and make important recommendations to upgrade my battery. Which I purchased. Thank you! More

Ryen was tremendous. He was able to fix the issue and it cost less than originally quoted. It was a great experience. I will continue to work with Ryen as long as he is in this position. cost less than originally quoted. It was a great experience. I will continue to work with Ryen as long as he is in this position. More

Thomas Williams took care of my car and kept me informed on the progress on the maintenance work throughout the day. Everything worked out great. on the progress on the maintenance work throughout the day. Everything worked out great. More

Charged way the xxxx to much charged 60.00 labor for a 30 min job for oil change. Really redicules won’t be back ever min job for oil change. Really redicules won’t be back ever More

I can’t say enough how my experience at joe machens my salesman Doug Keeler was the nicest person in the world I would sent everyone to him to my a car I give him 5 stars he is the best love him after hav salesman Doug Keeler was the nicest person in the world I would sent everyone to him to my a car I give him 5 stars he is the best love him after having a terrible experience he made this just right. Also thanks to Matt Wilde. More

We were very pleased with our experience with Joe Machens at the Capital City Ford. Joe was very friendly and knowledgable. The Prius we purchased was exactly what we wanted as Joe presented it to be when we at the Capital City Ford. Joe was very friendly and knowledgable. The Prius we purchased was exactly what we wanted as Joe presented it to be when we called from Branson MO the day before. We found that all the employees at this dealer that we met were friendly and helpful. We also would give Five Stars to Jamie at the financing department👏👏 More