Joe Machens Capital City Ford

Very friendly and helpful to work with the vehicle I bought had a problem that needed fixed before I would agree to buy it and they got it in right away and took care of it. Will definitely do business bought had a problem that needed fixed before I would agree to buy it and they got it in right away and took care of it. Will definitely do business with them again More

This is my second car with Machens. Great customer service and solid integrity. And fast, too! I always recommend them to my family and friends. service and solid integrity. And fast, too! I always recommend them to my family and friends. More

Im a travel nurse and hate having to take my vehicle somewhere I am unfamiliar with. But here, the service was friendly, they took care of my vehicle and I didn’t have to wait forever. A win in my book. somewhere I am unfamiliar with. But here, the service was friendly, they took care of my vehicle and I didn’t have to wait forever. A win in my book. More

Douglas was great to work with. He was able to find us exactly what we were looking for and was very patient with us. Highly recommend! exactly what we were looking for and was very patient with us. Highly recommend! More

Vehicle was a great price. Jordan was quick to respond to any questions I had and was very friendly. Had a bit of a wait for financing but that was out of anyone’s control. any questions I had and was very friendly. Had a bit of a wait for financing but that was out of anyone’s control. More

Awesome place. I just bought my second car with this dealership. My mother bought her car here, my brother bought his truck here, and my Dad is considering buying a new truck here. Douglas Keeler is alw dealership. My mother bought her car here, my brother bought his truck here, and my Dad is considering buying a new truck here. Douglas Keeler is always the guy we go to. He's friendly and takes serious consideration of all your wants and needs. More

It was a very good experience thank you for all your help I love my new Escape and will be happy to use your services in the future I love my new Escape and will be happy to use your services in the future More

I scheduled an appointment online for 9:30am dropped my car off at 9:15am. Angie was rude and didn’t even acknowledge I scheduled everything online, I told her I would need my car back that day as it’s my car off at 9:15am. Angie was rude and didn’t even acknowledge I scheduled everything online, I told her I would need my car back that day as it’s my only vehicle. After checking on the online thing my car hadn’t been looked at after 2.5 hours was told they were short staffed and other vehicles got there before mine appointments don’t mean a time per Angie just who ever drops off first. Maybe you guys need a better appointment system then. At 4:30p car still had not been looked at and I messaged Angie. Finally at 4:47 I got a phone call from Jesse for my estimate and told me they didn’t have parts in stock. YES!!! 7.5 hours later I found out about this. I called back no one answered. Next day Angie reached out because I didn’t respond when really I did. She also told me tried multiple times and ways to reach me when in reality it was all less than 10 minutes. I picked my car up which took them 10 minutes to pull up front. I went to a different dealership they got my in and out in 45 minutes and cheaper. I won’t be coming back to the service department. More

I have done business with Judy for 20 years.She is always friendly and professional.She bent over backwards to get the truck I wanted.The entire staff made this stress free and enjoyable experience. Thanks g friendly and professional.She bent over backwards to get the truck I wanted.The entire staff made this stress free and enjoyable experience. Thanks guys. More

Service was the best. Jesse Edler is uber helpful & professional! My truck has never run better. Really appreciate the hours of operation and ability to meet all our needs! professional! My truck has never run better. Really appreciate the hours of operation and ability to meet all our needs! More