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Joe Machens Capital City Ford

Jefferson City, MO

4.8
7,562 Reviews
Joe Machens Capital City Ford offers a great selection of new Fords and Lincolns. We also offer all makes and models of used cars and trucks. We have a full service department, parts department, body shop and Quick Lane maintenance facility.
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807 Southwest Blvd

Jefferson City, MO

65109

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Showing 7,562 reviews

March 12, 2020

They took the time to make sure this was the truck I wanted and didn’t force me into anything. They were amazing and allowed me plenty of time to make decision on it. They treated me like family. Defini More

by ZaBoehmer
Recommend Dealer
Yes
Employees Worked With
Jamie Wilson, Billy Underwood, Roberto Smith
Mar 13, 2020 -

Joe Machens Capital City Ford responded

Awesome review! Thanks so much for the 5 stars for our Sales team. We'd love to help you again next time you are in the market for another vehicle. If you have any questions about your truck, just give us a call or stop in. We'll be glad to help out. Welcome to the Capital City Ford family!

March 12, 2020

The cashier wanted to charge me for work that was not done (Tire rotation with an oil change) because it was part of “a package.” If the guy had not written it up on the ticket she would have charged me More

by K9KCTK
Recommend Dealer
No
Employees Worked With
Cashier
Mar 13, 2020 -

Joe Machens Capital City Ford responded

We are sorry to read about your experience, we certainly don't want any of our customers to have anything less than 5 star treatment. We do apologize for the confusion regarding the bill. Our cashiers are used to charging for service packages since that is they way the services are bundled. This is most likely the reason that this occurred. But, you are correct, each service bill needs to be looked at thoroughly for any changes to the packages. We will forward your comments to our General Manager for his review and so he is aware of it. All our customers need to be treated with respect and courtesy, never do we want them to leave here feeling like they were an annoyance. Our apologies.

March 12, 2020

We are very pleased with our 2019 f150. We had a great experience with Christian, Brian, and Matt. They were very helpful and diligent in finding our truck. Very pleased, More

by Fordman4life
Recommend Dealer
Yes
Employees Worked With
Christian Connite
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Wilde, Brian Lorts
Mar 13, 2020 -

Joe Machens Capital City Ford responded

Having a "great experience" when purchasing a new vehicle is the way is should be. We are very glad to see Christian, Matt and Brian made sure that happened for you. Congrats on the purchase of your new Ford F-150, we all wish you Safe Travels! Thank so much for your business, we appreciate it.

March 11, 2020

John Lange is a wonderful person and I love my new SUV! Thank you for a wonderful experience! Hands down the best dealership in Missouri! More

by shell
Recommend Dealer
Yes
Employees Worked With
John Lange
Mar 11, 2020 -

Joe Machens Capital City Ford responded

We love that you "love" your new SUV! Thank you for the 5 star review for John Lange, great to hear he provided you with a "wonderful experience". Thank you for choosing our dealership, we very much appreciate your business.

March 11, 2020

Disappointed. Oil changes have gone up 20$ the last 2 oil changes I got . 70$ for an oil change?? What happened to 30$ oil changes ? More

by Jcasteel
Recommend Dealer
No
Employees Worked With
Angie Hulsey
Mar 11, 2020 -

Joe Machens Capital City Ford responded

We do understand your frustration at the rising costs of service. Unfortunately, we do not set our own service prices. Being a Ford dealership we are required to follow the Ford pricing structure. Our oil change service includes the oil change, vehicle inspection to see if there are any safety or service issues that should be addressed, tire check and proper inflation, among other services. We do our best to provide a value for our customers in terms of preventative services and safety checks. We hope this provides a little insight into the current pricing. We do appreciate your business.

March 11, 2020

Excellent customer service Mike was easy to work with and made buying a car a joy.. Will continue to buy from Mike and Joe Machens Capital Ford. Thanks again More

by Jfd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2020 -

Joe Machens Capital City Ford responded

Thanks for the 5 star review for Mike Rogers. We sure do hope you continue to buy your cars at Capital City Ford. We would very much appreciate your business. Thank you for your business, let us know if you have any questions.

March 11, 2020

Excellent communication through out the entire process. They also made sure I had a ride when my vehicle needed to be in the shop overnight. More

by mkc
Recommend Dealer
Yes
Employees Worked With
Steve Joplin
Mar 12, 2020 -

Joe Machens Capital City Ford responded

Nothing we like more than 5 star reviews for our Service Dept! Thank you so much. Great to hear that Steve Joplin and our service team provided you with "excellent communication". As for the ride....it is our pleasure and just another way to say Thank You for your business.

March 11, 2020

Had a great experience as always!! Bo found exactly the right truck for me!!! The original vehicle I looked at had been sold before I could get there, but Bo found me an even better truck with more options More

by Bgleason
Recommend Dealer
Yes
Employees Worked With
Bo Heavin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamie Wilson
Mar 12, 2020 -

Joe Machens Capital City Ford responded

Congratulations on the purchase of your new truck! Great to hear that Bo Heavin was able to find you an "even better truck". If you have any questions or need anything else, just let us know. Thank You for choosing Capital City Ford, we appreciate your business.

March 11, 2020

I had a great experience buying my first car and Randy really worked with me to insure I was informed and had a easy experience while everything fit into my budget. I highly recommend buying a car from he More

by seanpenrose2099
Recommend Dealer
Yes
Employees Worked With
Randy Wells, Devon Henry
Mar 12, 2020 -

Joe Machens Capital City Ford responded

Congratulations on the purchase of your first car. If there is anyone that can make it an "easy experience" for our customers, it's Randy Wells. Thanks for the 5 star review, Sean, we hope that you'll keep us in mind next time you are in the market for your next vehicle, we'd love to work with you again. Safe Travels!

March 11, 2020

If your looking to buy or just want to look around then Cody Byers is your man. Cody started out detailing the cars before he moved into sells so he knows his cars. He knows all of Ford's programs too. More

by Figmo Freddy
Recommend Dealer
Yes
Employees Worked With
Cody Byers, Jamie Wilson, Brian Lorts
Mar 12, 2020 -

Joe Machens Capital City Ford responded

Awesome review fro Cody Byers!!!! Thank you so much for sharing your experience at our dealership. Cody will certainly love this review. We hope to see you again - whether you are looking to buy or just looking around - you are always welcome here.

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