Joe Machens Capital City Ford

Enjoyable and easy Randy was so helpful and kind in presenting us with my new car and the service was EXCELLENT. Thank you so much! Definitely would recommend to other p Randy was so helpful and kind in presenting us with my new car and the service was EXCELLENT. Thank you so much! Definitely would recommend to other people! More

Respect of a phone call goes a long way We took our 2014 Ford explorer in for a checkup. I had scheduled the service appointment the week before. I told them I would like to pick up my vehi We took our 2014 Ford explorer in for a checkup. I had scheduled the service appointment the week before. I told them I would like to pick up my vehicle around 4pm. I had to call 3 times throughout the day to get a status update. My calls were forwarded to my customer service rep, no answer just voicemail. Finally after my third phone call, which it was now 5pm I told them not to forward me to the customer service rep because he wasnt answering my calls. To which i was finally told that he had left for the day. I told them I was on my way to pick up my vehicle and I wanted to make sure it was ready. The first response I received was 'there are a number of things wrong with it but we dont know what they are yet because your customer service person has left for the day'. The update came from the service manager and not service tech a short time later. He explained the problem and said parts were on the way. No loaner vehicles or rentals were available either due to a massive Ford recall. Which I found to be more their problem than mine. If they knew about the recall why not delay my appointment. So we were left without a vehicle for the evening (our warranty was supposed to cover a rental) No call from them on Tuesday for an update. Enterprise called asking if we needed a vehicle to which I said yes. Enterprise said they would not have a vehicle until Thursday. Wednesday, still no call from service center. My wife called and they assured her it would be done Thursday. There was a little bit of a fight with enterprise due to Ford taking a lot of their vehicles. Then we had warranty work so Fords policy is we could only drive a Ford rental. You can guess they were out of Fords, but we did end up with a vehicle. We were thoroughly frustrated with the service on our 4 year old vehicle under 60000 miles so we started looking at other vehicles. We bought a different vehicle on Friday. Ford neglected to call us until a week and a half later to tell us they were still waiting on parts. I told them not our problem we had sold it. To which they didn't seemed phased or upset. Through this whole ordeal I will never own a Ford because of it. If they had to haggle with the warranty company about a vehicle under 60k I am afraid what would happen at 80k. The service center was disorganized and overwhelmed. Phone calls would have been nice to at least let us know that they realized this was a disservice they had put on our family. No respect was shown to my wife or I. Not a lot of communication internally or externally. Night and day difference in that place from when we bought the vehicle new from them. More

Knowledgeble and helpful! Jerad first met my husband and I last week. After looking at 3 different styles of Ford, we asked for a while to discuss it. We returned today and pur Jerad first met my husband and I last week. After looking at 3 different styles of Ford, we asked for a while to discuss it. We returned today and purchased a Ford Focus. We are so pleased with the vehicle and with the customer service. Jerad answered questions, explained features, introduced us to other staff (like Jaime), and walked us through the process of buying a new car. We are so excited! Thanks Jerad! More

New Vehicle Purchase Everyone I delt with in my pursuit of purchasing a new pickup was very knowledgeable, helpful and professional. Special attention and efforts were ta Everyone I delt with in my pursuit of purchasing a new pickup was very knowledgeable, helpful and professional. Special attention and efforts were taken to ensure I found the vehicle that met my needs. More

First Car Buying experience SOLO I recently was able to buy my first car through this dealership without any other person helping me through the process except the great people of Ri I recently was able to buy my first car through this dealership without any other person helping me through the process except the great people of Rick and Judy and the dealership buyer. I'm 61 years old and while I've participated in the process before, my late husband had always made the final decision and dealt with the people involved. Rick took my information, needs & desires, financial information and conveyed those things to the buyer who immediately started looking for a reliable used Lincoln MKZ hybrid that met my parameters. It was a little over a month before one was found and just before, I met Judy who helped me with all of the rest, I never felt pressured or uncomfortable with this process at this dealership compared to going on a lot with my husband and feeling like chum in the ocean with sharks. Even the financing with Travis was a breeze. This was a totally great experience! I definitely recommend Rick & Judy!!! More

2015 Ford fusion Thanks for helping me get a great new car. You made things hassle free. I will be back when it comes time to get another car. Thanks for helping me get a great new car. You made things hassle free. I will be back when it comes time to get another car. More

Great service I had multiple requests and a limited time available for: works service package, 40,000 mile check-up, and car inspection. The tech was friendly and e I had multiple requests and a limited time available for: works service package, 40,000 mile check-up, and car inspection. The tech was friendly and efficient and got my car in right away. She took the time to inform me of the cost involved, which I appreciated. They were busy that day but got my car in and out within an hour! I will not hesitate in being a return customer to Fast Lane at Joe Machens. More

Awesome Jared was very helpful with helping me find the right car for me! He didn’t make me feel pressured to make a decision! I would recommend him again! Jared was very helpful with helping me find the right car for me! He didn’t make me feel pressured to make a decision! I would recommend him again! More

We got a great car We really love our car... we didnt like the wait but in the end it was worth it... The car is really nice and we love it..... We really love our car... we didnt like the wait but in the end it was worth it... The car is really nice and we love it..... More

Very Professional Had a great "car buying" experience working with Kristopher York last week at Joe Machens Capital City Ford. I appreciated his honesty and dedication Had a great "car buying" experience working with Kristopher York last week at Joe Machens Capital City Ford. I appreciated his honesty and dedication while selling me my new jeep. You can be sure that if I have any friends looking to buy new cars in the future, I'll be sending them to Capital City Ford, and telling them to ask for Kris. More