Joe Machens Capital City Ford

Very pleasant experience! Shawn was very helpful and as stated above, very pleasant! We told him up front what we were interested in and what numbers we were looking for. He de Shawn was very helpful and as stated above, very pleasant! We told him up front what we were interested in and what numbers we were looking for. He definitely worked for us! More

AC refresh In and out in less than an hour. Friendly and competitive prices. Always good work and great coffee and donuts. WI'll return for other services as n In and out in less than an hour. Friendly and competitive prices. Always good work and great coffee and donuts. WI'll return for other services as needed. More

The best service I’ve experienced! Cody Buyers helped me find the perfect Lincoln MKS for me. He listened to my wants and needs and kept his eye out. The service after the sale is excel Cody Buyers helped me find the perfect Lincoln MKS for me. He listened to my wants and needs and kept his eye out. The service after the sale is excellent!! More

The best car buying experience ever! I needed a new car, to get me out from under a high-interest loan. John worked with me to find the right car with a great interest rate. The entire ex I needed a new car, to get me out from under a high-interest loan. John worked with me to find the right car with a great interest rate. The entire experience was stress-free and fast! Both John and Mike were great to work with and made us feel very comfortable. Not to mention the Icee's for the girls, they loved the visit too! More

Salesman Brad Bartlett was an excellent salesman!! He found a SUV that checked everything off my list! I didn’t have to search anymore! Good job Mr. Bartlett!! Brad Bartlett was an excellent salesman!! He found a SUV that checked everything off my list! I didn’t have to search anymore! Good job Mr. Bartlett!!! More

Communication problems. We had a right front break problem and left the vehicle for the next day. The technician ball parked the price at $350 (my opinion) . The next day F We had a right front break problem and left the vehicle for the next day. The technician ball parked the price at $350 (my opinion) . The next day Ford called and said it would cost $720 (Actually $709). Thinking that the tech lowballed the price I needed the 2009 Escape fixed anyway. Ford failed to tell me after the description of services on "my" bill that both the right and left need new rotors and break pads when fixing one until after I got the Escape home and called the service manager. I believe that the techs need to tell the customer when fixing breaks that both needed to be replaced and in the description of work on the bill that needs to be stated also. Also they were to call me when the Escape was to be done before I left work at 3:00 p.m. They didn't. I walked to Ford granted they are relatively close with my wife on the way to Ford if the vehicle wasn't done yet. I hated to keep calling back to see when the Escape was going to be done. They called my office at 3:10 p.m. (answering machine verified). Joe Machen's people were nice but I didn't know both were going to replaced and the bill times two. More

they did a great job Had a left back door a jar a new Sensor was ordered we got a rent a car for the day. Got a call the next day saying the wrong part came in they orde Had a left back door a jar a new Sensor was ordered we got a rent a car for the day. Got a call the next day saying the wrong part came in they ordered the part again the parts Supervisor got involved and took care of getting the right part. They took care of another day for car rental. They are on,the ball and I would recommend them. They are all very much for customer service. Thank you for taking care of us. More

All personnel at Machens I have had nothing but great service each time I have visited the dealership. From sales, finance, service shop, quick lube, and detail shop. I will I have had nothing but great service each time I have visited the dealership. From sales, finance, service shop, quick lube, and detail shop. I will definitely continue to do business with them. More

New car Mike Rogers was valuable in helping find the right car for his customer. I recommend Mike when looking for a new or used car at Joe Machens Capital Ci Mike Rogers was valuable in helping find the right car for his customer. I recommend Mike when looking for a new or used car at Joe Machens Capital City Ford. Jamie Wilson helped make the car buying process as smooth as possible as well. Joe Machens Capital City Ford will always be the place for buying a car. More

Top notch Last visit was for vehicle service. As always excellent service and done quick. In the past I have bought last 3 vehicles from the JC location and Bre Last visit was for vehicle service. As always excellent service and done quick. In the past I have bought last 3 vehicles from the JC location and Brent Simmons will continue getting my business. More