Joe Machens Capital City Ford

Great service from everyone and would recommend to anyone. This was my first experience in buying a new vehicle and I did not feel pressured at all in making any purchases. The service was great and everybody This was my first experience in buying a new vehicle and I did not feel pressured at all in making any purchases. The service was great and everybody is friendly. There is also free slushees so that makes it worth it right there. More

Don't use on line service request I requested service on line. I needed an oil change, 4 tires, alignment, 60,000 mile maintenance,and a motor vehicle inspection. In my request I speci I requested service on line. I needed an oil change, 4 tires, alignment, 60,000 mile maintenance,and a motor vehicle inspection. In my request I specified the tires I wanted with part numbers. They had them in stock on the day of my request (Thursday). Fast forward to Monday, the day off service and they sold my tires to another customer between my service request and date of service.. To prevent having to come back, I chose some other tires that they had in stock. It ended up due to other issues I had to leave the car overnight anyway. They provided a rental since we needed the car the next morning. What good is it to schedule service if they sell your parts before you get there, and don't order replacements in time? I'm guessing if I had gone in or talked to a service rep instead of on line I would have got the tires I wanted. Makes me wonder if the request was read. What I entered on line was on the service report when I came in. Had it been reviewed, the tire rotation, cabin air filter and other items i didn't need included in my request would have been removed before I got there. More

Tim Pratt My wife was looking for the "perfect" vehicle, Tim Pratt went above and beyond to find this vehicle. We purchased a 2015 Hyundai Santa Fe that had eve My wife was looking for the "perfect" vehicle, Tim Pratt went above and beyond to find this vehicle. We purchased a 2015 Hyundai Santa Fe that had everything she wanted, GREAT experience with Tim Pratt our salesman More

looking for the right vehivle I WAS LOOKING FOR A PICKUP WITH A TOWING PACKAGE,WITH ELECTRIC BRAKES FOR A TRAILER. FOUND IT PLUS MORE THAN I EXPECT ON THE FORD F150 XLT I WAS LOOKING FOR A PICKUP WITH A TOWING PACKAGE,WITH ELECTRIC BRAKES FOR A TRAILER. FOUND IT PLUS MORE THAN I EXPECT ON THE FORD F150 XLT More

Great service in a timely manner. Everyone that we dealt with in Sales and Service we're very helpful and exceeded our expectations. Will be happy to return for Service again and will Everyone that we dealt with in Sales and Service we're very helpful and exceeded our expectations. Will be happy to return for Service again and will also return for another vehicle should the need arise. More

Great team at Machens! Great team to work with in the service department. They are always friendly to deal with and very helpful. Great porter Robert White treats you very Great team to work with in the service department. They are always friendly to deal with and very helpful. Great porter Robert White treats you very well More

2018 Lariat purchase Mike Rogers has always came through for me and my family. We have now started to also purchase for work as well. The ride in the new 2018 is really Mike Rogers has always came through for me and my family. We have now started to also purchase for work as well. The ride in the new 2018 is really smooth! More

Great service and fast Fast timely service. Was able to get me in quickly for oil change and rotation. And gave me a coupon for a car wash. A nice extra little touch. Fast timely service. Was able to get me in quickly for oil change and rotation. And gave me a coupon for a car wash. A nice extra little touch. More

Service Steve Joplin' went above and beyond to give us amazing service. From now on will be bringing our car to him. He fixed the problem and kept in good co Steve Joplin' went above and beyond to give us amazing service. From now on will be bringing our car to him. He fixed the problem and kept in good communication . More

Fast and well done Had oil changed and had a tire with slow leak. I didnt think they would find the leak but the tech found two very small ones. great job. Was in and ou Had oil changed and had a tire with slow leak. I didnt think they would find the leak but the tech found two very small ones. great job. Was in and out in a timely manner. More