Joe Machens Capital City Ford

Very Professional Team I had researched several Ford models for about a year. I decided on the Escape SEL via the website. I called & gave Tom the stock#, very nice guy. The I had researched several Ford models for about a year. I decided on the Escape SEL via the website. I called & gave Tom the stock#, very nice guy. The vehicle was parked close to the front entrance when I arrived. I test drove with John. John was very thorough in explaining the features of the vehicle. He was very knowledgeable & easy to communicate with. He started the sale process & introduced me to Jamie, in finance. Real nice guy, finds the best deal for the customer. My daughter & I went to lunch, came back in 30 mins., & the paperwork was ready for signing. I love the choice I made & the overall process took only 3 hrs. to complete! I would highly recommend Joe Machen's Ford Capital City Dealership, Jefferson City, MO! More

Good Service Appreciated Didn't have an appointment for an oil change, but showed up early in the morning. Doug got my paperwork handled right away and got me a ride to work. Didn't have an appointment for an oil change, but showed up early in the morning. Doug got my paperwork handled right away and got me a ride to work. End of day, they picked me back up and took me to the dealership. Paperwork and payment took about 2 minutes and I was back on the road. Good service experience. More

Amazing and efficient. Staff was very knowledgable and customer service oriented. Took the time to hear my explanation of my vehicles problem and were able to diagnose and Staff was very knowledgable and customer service oriented. Took the time to hear my explanation of my vehicles problem and were able to diagnose and fix quickly at a very reasonable price. Would highly recommend! More

Car shopping made easy Best experience I've had purchasing my 2016 Ford Escape through Eric Swegle with Joe Machens Capital City. He was friendly, extremely knowledgeable, a Best experience I've had purchasing my 2016 Ford Escape through Eric Swegle with Joe Machens Capital City. He was friendly, extremely knowledgeable, and on top of everything. He answered all my questions and then some. Would definitely recommend Eric and Machens for your used and new car buying experience. You won't regret it! More

oil change was not done to my standards when the tech put in the new oil he got it all over the engine and exhaust manifold and it started smoking and burnt oil smell should have brought it when the tech put in the new oil he got it all over the engine and exhaust manifold and it started smoking and burnt oil smell should have brought it back to you More

Great Service Our dealings went smoothly and efficiently from the moment we entered the building, until we left with our new vehicle. Couldn't have asked for more Our dealings went smoothly and efficiently from the moment we entered the building, until we left with our new vehicle. Couldn't have asked for more from a dealership. More

Quick Service I got to the service center at 7:10 a.m. and my car was taken in shortly thereafter and my wait time was only 30 minutes. I was at work by 8:00 a.m. I got to the service center at 7:10 a.m. and my car was taken in shortly thereafter and my wait time was only 30 minutes. I was at work by 8:00 a.m. More

Oil change and tire rotation Staff is friendly. The service was fast and efficient. I'm very pleased with my choice to go to Joe Machens Ford. Keep it up guys. Thanks for everythi Staff is friendly. The service was fast and efficient. I'm very pleased with my choice to go to Joe Machens Ford. Keep it up guys. Thanks for everything. I bought the car on October and that's when I had the pleasure of working with Eric and Mike. Those guys did everything in their power to ensure I left with a car that day and gave me a deal I couldn't pass up. I didn't get the name of the person who checked my car in or who it was that worked on the car, but who ever it was, was excellent. I was shown so much respect and the coffee is definitely a plus. Thanks. More

Didn't do all of the work. They didn't rotate the tires and didn't tell me and it took very long to get the service done the last time I came in they didn't rotate the tires eit They didn't rotate the tires and didn't tell me and it took very long to get the service done the last time I came in they didn't rotate the tires either and now I'm two of my tires are wearing out More

Lack of available OEM parts The person-to-person customer service I received was excellent. Steve Joplin was very attentive and provided detailed explanations on the repairs tha The person-to-person customer service I received was excellent. Steve Joplin was very attentive and provided detailed explanations on the repairs that I needed on my 2015 Ford Edge. Due to reasons beyond his control, my repairs could not be completed during the initial visit. In the original repair visit the Ford replacement part, a rear shock, was delayed due to immediate part availability. I was able to leave my vehicle a couple of extra days in order to have the service done upon the part's arrival. During this repair appointment for the shock replacement, an additional problem was identified with the rear wheel hubs. This repair will be delayed several weeks due to model change in the hubs and their availability. To me, this is not a Joe Machens problem, this is a Ford Motor Company problem. I have to assume these delays are due to Lean manufacturing practices and inventory management decisions by Ford. It should not take weeks to get a replacement part for a vehicle of this age. More