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Joe Machens Capital City Ford - Service Center

Jefferson City, MO

4.2
1,519 Reviews

1,519 Reviews of Joe Machens Capital City Ford - Service Center

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May 21, 2025

Amazing service, the process was simple and fairly easy to comprehend! Sales men were very nice and easy to work with. More

by Setsyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Barker
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2025 -

Setsyes responded

Great work

May 15, 2025

I was surprised how many bad reviews this dealership had online prior to my appointment. My experience was top notch. 2 recalls done quickly, friendly service and detailed paperwork explaining exactly what More

by PBM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa Vander Griend
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 13, 2024

Excellent service and I’m very excited about my purchase. They did a good job helping me figure everything out. More

by Hardcoreprodigy3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa Vander Griend
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben McGrail, Tyler Lewis
November 21, 2023

He worked the numbers to where they needed to be. We’ve bought both last 3 vehicles from Joe Machens. We will never go anywhere else. Thank you for working late nights when you don’t have too. More

by stkhodges
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Kucsik
October 01, 2023

terrible service a/c never worked right , charged 740 dollars , bought 2 cars there but still got bad service More

by Don Gerling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angie Hulsey
June 13, 2023

Took my 67 power stroke here to get an oil change with my provided oil and filter. I also asked the tech who is checking my truck in to have them look at an oil leak under the hood on a vacuum hose. He said More

by wetzelst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angie Hulsey
April 29, 2023

1 I was charger more than double almost triple the national average for my repair More

by COOPER1983218
Recommend Dealer
No
Employees Worked With
1
January 12, 2023

Phillip was great. Dealership, not so great. They arent honoring their certified preowned warranty. Giving us the runaround on our low mileage vehicle. More

by Drock3611
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angie Hulsey, Phillip Barkho
September 13, 2022

I really enjoy coming to Ford they treat me very well and always try to help me with any problems I may have. More

by janetveltrop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Byers
August 30, 2022

I always have a great experience when I go to Ford. Everyone always greats you with a friendly smile but I must say that Josh “CrocStar” Hubbard is my #1! He is always so sweet, kind and funny. Josh th More

by deb.calhoon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Hubbard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angie Hulsey
Aug 30, 2022 -

Joe Machens Capital City Ford responded

Thank you for your kind words! We're so glad to have Josh on our team and appreciate his great customer service. He is a valuable member of the Joe Machens Capital City Ford family. Thank you for your business and we hope to see you again soon!

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