All was excellent and really like my new pickup See the
above Excellent and like my pickup
above Excellent and like my pickup
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by ep573em
Verified Customer
Verified Customer
Other Employees Tagged:
Thomas Barker
Jun 28, 2026 -
Joe Machens Capital City Ford responded
Thank you for sharing your experience. It’s wonderful to know the purchase went smoothly and you’re enjoying your new Ford Maverick. Thomas appreciates your feedback and we’re here if you need anything else.
Bought a truck, 8 days later had a check engine light
come on. Took it to the dealership to be told the $250 knock sensor that was bad they were not going to fix.
come on. Took it to the dealership to be told the $250 knock sensor that was bad they were not going to fix.
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by leviold89
Verified Customer
Verified Customer
Other Employees Tagged:
Thomas Barker
Jun 25, 2026 -
Joe Machens Capital City Ford responded
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
GSM - Harold Love hlove@machens.com
I started with the simple easy online loan application.
I was contacted about setting up a time to test a vehicle, I told them which one. I arrived, test drove, agreed, purchased and approved for loan. A v
I was contacted about setting up a time to test a vehicle, I told them which one. I arrived, test drove, agreed, purchased and approved for loan. A very smooth transaction with the use of text, email and Thomas Barker.
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by dlwilson74
Verified Customer
Verified Customer
Other Employees Tagged:
Thomas Barker
May 24, 2026 -
Joe Machens Capital City Ford responded
Thank you for using our online loan application and digital updates to set up your test drive. It’s great that texting, emailing, and Thomas’s guidance led to a seamless approval and purchase of your Ford Edge. Enjoy every mile in your new ride!
Thomas was very helpful and everyone was nice and
knowledgeable The atmosphere was chill and it made the day less stressful
knowledgeable The atmosphere was chill and it made the day less stressful
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by ellahood2001
Verified Customer
Verified Customer
Other Employees Tagged:
Thomas Barker
Apr 24, 2026 -
Joe Machens Capital City Ford responded
Thank you for your five-star rating. We’re glad that Thomas and our team offered a relaxed and informative experience that made the process less stressful. Enjoy your Toyota Corolla Cross.
Thomas was very informative and honest, i would buy again
from him, he is awesome !
from him, he is awesome !
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by Cynthia_tims
Apr 23, 2026 -
Joe Machens Capital City Ford responded
Thank you for choosing us for your used Jeep Grand Cherokee and for recognizing Thomas’s honest, informative approach. We’re glad he made your experience so positive. We look forward to assisting you again.
We had a good sales experience with everyone we worked
with. Closing and delivery met expectations.
with. Closing and delivery met expectations.
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by RD
Verified Customer
Verified Customer
Apr 18, 2026 -
Joe Machens Capital City Ford responded
Thank you for letting us know that every step from sales to delivery met your expectations. We’re glad you had a good experience securing your new Ford Bronco. We look forward to assisting you again in the future.
everybody was extremly nice.
thomas was very helpful. got me in and out fairly quickly
thomas was very helpful. got me in and out fairly quickly
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by AlyssaShuffit89
Verified Customer
Verified Customer
Other Employees Tagged:
Thomas Barker
Apr 11, 2026 -
Joe Machens Capital City Ford responded
Thank you for sharing your experience. We’re delighted our team was so welcoming and that Thomas could assist you effectively. We’re pleased we could complete everything swiftly and hope you enjoy your Nissan.
They did very good with the process
And kept
conversations the whole time and made everything simple to fill out and sign
conversations the whole time and made everything simple to fill out and sign
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by Mabreypayton76
Apr 10, 2026 -
Joe Machens Capital City Ford responded
Thank you for letting us know the purchase of your used Ford F-150 went smoothly. We’re glad the paperwork was straightforward and that our team kept you informed throughout. Please reach out if there’s anything more we can help you with.
Thomas was amazing very helpful and got the sale done
quickly. dealership was super nice and clean and everybody was extremly friendly!
quickly. dealership was super nice and clean and everybody was extremly friendly!
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by AlyssaShuffit89
Apr 07, 2026 -
Joe Machens Capital City Ford responded
It’s wonderful to hear Thomas provided helpful and efficient service. Thank you for noting how clean and welcoming our facility is and how friendly our team was. We appreciate your feedback and look forward to serving you again.
Thomas and the dealership did a great job understanding
our situation and worked with us to get a deal that made us happy!
our situation and worked with us to get a deal that made us happy!
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by Cjaws812
Apr 05, 2026 -
Joe Machens Capital City Ford responded
We appreciate your five-star review. Thomas and our team enjoyed working with you to understand your situation and find a deal that made you happy. Enjoy your Hyundai Santa Cruz.