Joe Machens Capital City Ford - Service Center

We had a longer wait time than was told. They tried to sell me unnecessary items. they said my battery was bad and that I needed a new one, when I have t had any problems and my car is 3 years old. sell me unnecessary items. they said my battery was bad and that I needed a new one, when I have t had any problems and my car is 3 years old. More

The staff at Joe Machens is the best! I don't buy or service my cars anywhere else...the service is second to none! Go here, you won't regret it! service my cars anywhere else...the service is second to none! Go here, you won't regret it! More

I bought my vehicle from there, got one oil change and after the way I was treated by the gentleman in the service department, I will not go back. He will know exactly who I am. I asked how much for filte after the way I was treated by the gentleman in the service department, I will not go back. He will know exactly who I am. I asked how much for filters because I can do it myself. I was told it would be $45. I was shocked to see a $40 install for a 2 minute job on my bill. When I questioned the installation fee after being told it was $45, Mr. Edler became very defensive and borderline rude. I ultimately asked him to take the filters out and before I could finish my sentence, he had stormed out. Unfortunately, what I was going to chalk up as a simple miscommunication turned into a very negative experience for us both. I was further dissatisfied when I saw the way he was talking about me and the situation to someone else. I gave him 3 stars because he was very professional and kind before the conflict. Luckily, the lady behind the office counter was very kind and made my otherwise rough experience palatable. Unfortunately, I did not get her name. More

Always a pleasure to do business with Machens. I go nowhere else for service on our vehicles. Next time we need service we will return nowhere else for service on our vehicles. Next time we need service we will return More

Angie was helpful, prompt, and nice. She answered all my questions, and gave me the feed back I needed in order to have my car fixed correctly. Thank you questions, and gave me the feed back I needed in order to have my car fixed correctly. Thank you More

OMG ! Angie is wonderful . When I came in today she acknowledged me by my first name and was eager to assist me. There was a man whom was working service and he put my plates on my car with no hesitati acknowledged me by my first name and was eager to assist me. There was a man whom was working service and he put my plates on my car with no hesitation at all . They are always eager to help and make sure they keep you updated durning any process . Best in town hands down . More

Fast service and very friendly service start. They pointed out that my tires were worn and that I might want to keep an eye on them. pointed out that my tires were worn and that I might want to keep an eye on them. More

Your Mechanic started on time per my appointment. I had a recall to be done plus an oil change and it was all done in record time I always have a good feeling when I come to Machens and they never let me dow recall to be done plus an oil change and it was all done in record time I always have a good feeling when I come to Machens and they never let me down. Thank you so much! Carolyn Davenport More

Visit was for none starting vehicle used had less than a week, turned out to be bad cell in battery, was diagnosed quickly and replaced. Service was quick and pleasant, problem resolved. Salesman and servic week, turned out to be bad cell in battery, was diagnosed quickly and replaced. Service was quick and pleasant, problem resolved. Salesman and service personnel were great. More

very helpful conscientious and prompt regarding all of very helpful conscientious and prompt regarding all of the service I needed. after service was completed explanations were given in full detail very very helpful conscientious and prompt regarding all of the service I needed. after service was completed explanations were given in full detail very considerate. thank you for your staff More