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Joe Rizza Acura
Orland Park, IL
2,108 Reviews
We have been serving the Chicagoland area for over a decade and strive to provide you with the best satisfaction for a great automotive shopping experience. Our mission statement at Joe Rizza Acura is as follows:
Joe Rizza Acura is a luxury automobile dealer that provides our customers with a complete automotive experience: Superior service and competitive prices through efficient operations and innovative people. Our dedication to customer satisfaction ensures our future success.
We appreciate your business - thank you for shopping Joe Rizza Acura! We look forward to seeing you soon!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 4:30 PM
Saturday 7:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 4:30 PM
Saturday 7:00 AM - 1:00 PM
Sunday Closed
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Showing 2,108 reviews
January 31, 2016
Good service at a fair price. We were able to make an appointment and have the car serviced for oil change and tire rotation within two days. The service was prompt, courteous, co We were able to make an appointment and have the car serviced for oil change and tire rotation within two days. The service was prompt, courteous, cost was fair ($59 synthetic oil change, $19.95 tire rotation), and car was hand washed. We had our other car recently serviced here as well (100,000 maintenance w/ oil change, transmission fluid flush, and spark plug replacement). I would recommend Joe Rizza to anyone. We will continue to use them for our cars' service. More
by abothell
Employees Worked With
Deana Kalas
January 26, 2016
Top Notch Dealership! Everything about Joe Rizza Acura in Orland Park, IL is TOP NOTCH! Since 2007, I have purchased three brand new Acuras (2007 TSX, 2013 RDX and 201 Everything about Joe Rizza Acura in Orland Park, IL is TOP NOTCH! Since 2007, I have purchased three brand new Acuras (2007 TSX, 2013 RDX and 2016 RDX), all from my AMAZING sales consultant at Joe Rizza Acura in Orland Park, IL - Denise Maniakouras. Not only is she incredibly knowledgeable about the vehicles that she sells, but she is also very personable! If you are in the market for a new car, contact Denise! I promise - you will NOT be disappointed! I must also give props to Ted Jurick and the Joe Rizza Acura Service Team in Orland Park, IL! These guys are AMAZING! Their attention to detail, as well as friendly and accommodating personalities, will bring me back for ANY and ALL of my car's service needs! Thank you for always taking care of my cars! I can honestly say that I plan to continue servicing and purchasing any and all of my current and future Acuras with Joe Rizza Acura of Orland Park! Thank you for all that you do! Amy Sandow More
by absando
January 15, 2016
Great place to do business. Every time I take my RDX in for oil changes, tire rotation, etc., the guys who work in the service area are truly knowledgable, professional, courteou Every time I take my RDX in for oil changes, tire rotation, etc., the guys who work in the service area are truly knowledgable, professional, courteous, and wonderful people to do business with. Matt and Chris are usually the employees I deal with in Service and they couldn't be nicer. I'm very happy with the service I get from Acura and they always wash my car when they are done. Sue More
by Susan Kizlyk
January 04, 2016
Excellent Service Service was timely (50 min) and reasonably priced for an oil and filter change, tire rotation and inspection. They also include a hand wash at no cos Service was timely (50 min) and reasonably priced for an oil and filter change, tire rotation and inspection. They also include a hand wash at no cost. More
by clk001
Employees Worked With
December 22, 2015
Horrible Service Center I bought a brand new Acura ILX last year. When purchasing it I was recommended to get the maintenance package as well at the tire warranty. The Mainte I bought a brand new Acura ILX last year. When purchasing it I was recommended to get the maintenance package as well at the tire warranty. The Maintence package included free oil changes as well as free tire rotations. The tire warranty covered any damage the tires had as well as replacing them at NO COST if needed. I eneded up purchasing both packages when buying the car. A year and half later one of my tires blew out on the highway. I had my father take the car to the service center to get the tire replaced. They told him it would be $179 for the new tire. He let them know I had tire warranty and they insisted that nothing showed up on my file. He ended up paying and I started to second guess myself that maybe I didn't have the warranty. I then looked through all my paperwork and there it was! The contract for my tire and wheel warranty. I called them back and they didn't even apologize but just let me know that I had to call the number on the contract and place a claim in order to get my money back. This isn't the first time something like that has happened. The first time I got my oil changed they tried to charge me as well until they looked into my Maintence package and realized they were wrong. I'm extremely disappointed on how poor the customer service is at this location. I would go to another place but I figured since I purchased the car there as well as all the warranties it would make sense to take it there for Maintence but I think at this point I'd rather go somewhere else. If you purchase ANYTHING at this dealership make sure you keep all your paperwork because they might just be too lazy to investigate what you have and take advantage of you. So much time and money was wasted. More
by Medina1
Employees Worked With
Charlotte Guinta
December 15, 2015
Priceless Went in with an offer from another dealer. Wanted more proof than an email correspondence. I then asked for their price independent of the best offer Went in with an offer from another dealer. Wanted more proof than an email correspondence. I then asked for their price independent of the best offer I received. The manager, Pat Dazzo, declined to give a price on the vehicle I was interested in and did not want to sell me a car that day. He said to go get the best offer from another dealer in writing with full details of the car and then comeback and see if they can beat it. I already did that Pat! I'm not wasting my time doing more of the same legwork and coming back hoping you will match the offer. What a waste! I will never recommend anyone going to a place where they treat you like they are doing you a favor by selling you a car. Joe Rizza should be ashamed of the way you treat customers. The dealership doesn't even deserve 1 star. More
by pcolfax989
Employees Worked With
November 16, 2015
Outstanding Service I did not buy my current Acura from Joe Rizza for which I regret. Despite that, I stopped at the Service Department with no appointment and asked if I did not buy my current Acura from Joe Rizza for which I regret. Despite that, I stopped at the Service Department with no appointment and asked if they had time for an oil and filter change. Of Course! The young man recognized me and said, welcome back! All 3 of the advisors greeted me like they always did and made me feel welcome. I miss that personal touch. Very shortly my car was ready and I was on the way. So, I have learned a valuable lesson late in life, money is not everything! Excellent treatment is worth so much and that is what you get at Joe Rizza Acura! More
by marylou
Employees Worked With
My ticket says Deanna Kalas, but I don't have the employees name. He was sitting at the desk nearest to the showroom door.
November 13, 2015
I got ripped off. I needed a transmission fluid replacement on my Acura MDX, I made an appointment to have it done and i got it in. The waiting time was 1 hr, I got it I needed a transmission fluid replacement on my Acura MDX, I made an appointment to have it done and i got it in. The waiting time was 1 hr, I got it back in 1 hr and 45 min. They show me an air filter that was dirty and needed replaced, for a price that I agreed, when I went to pay they charge me a different price. I left a voice mail for the Service Manager to resolve this issue and I never got a call back. This suppose to be a luxury dealership, it does not look like it. You can get the same service from any other shop for a fraction of their price. If you go there you will waste your time and money. More
by JohnFR
Employees Worked With
Charlotte Guinta
November 01, 2015
Regular maintenance service. I am an Acura owner for the past 12years. The single most important aspect of owning this particular car is the excellent year after year service I ha I am an Acura owner for the past 12years. The single most important aspect of owning this particular car is the excellent year after year service I have become used to . MR.Ted Jurick, Service Manager,is always pleasant,highly professional and takes excellent care of my car and rely on his valuable advice. It is very refreshing and impressive to see Ted represent the Acura product and the Dealership at a very high level. As always thank you Ted and see you next year. Sintayehu. More
by emerald
Employees Worked With
Other Employees :
To all who work under the direction of Ted Jurick.
October 28, 2015
Best I've Dealt With I have been driving passionately for half a century; beginning with many phases of domestic vehicles, English/German sport/luxury, and presently sport I have been driving passionately for half a century; beginning with many phases of domestic vehicles, English/German sport/luxury, and presently sport sedan. BMW, Audi, Jaguar through Lexus are not in the same arena either in product nor service when compared in its' entirety to this team. Age not-with-standing, I haven't any reservations in this statement, but satisfaction in the writing. Kudos to all of the team. More
by jgk
