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Joe Rizza Acura

Orland Park, IL

Overview
Employees
Reviews
Vehicles
4.6
2,108 Reviews
We have been serving the Chicagoland area for over a decade and strive to provide you with the best satisfaction for a great automotive shopping experience. Our mission statement at Joe Rizza Acura is as follows: Joe Rizza Acura is a luxury automobile dealer that provides our customers with a complete automotive experience: Superior service and competitive prices through efficient operations and innovative people. Our dedication to customer satisfaction ensures our future success. We appreciate your business - thank you for shopping Joe Rizza Acura! We look forward to seeing you soon!
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8150 W 159th St

Orland Park, IL

60462

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Showing 2,108 reviews

January 08, 2023

Got low balled on trade in by almost 7k then was told type of car I was trading in wasn’t what I said it was. More

by mikegolf72
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Guy who was rude not on these lists.
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Jan 12, 2023 -

Joe Rizza Acura responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

December 17, 2022

Great customer service! They are very professional and focused on providing excellent care. We have purchased three vehicles from this dealership because of their great ser More

by WendyJames
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pat Dazzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Caputo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenden Donnels
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 18, 2022 -

Joe Rizza Acura responded

Thank you so much for your kind words, Wendy, and for taking the time to leave us this wonderful feedback!

December 09, 2022

High prices. The finance man I dealt with needs to find a new job, it felt like I was bothering him. How could a business like this let a finance person treat cus More

by YVNNE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pat Dazzo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Gerard Dumas
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2022 -

Joe Rizza Acura responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to management directly. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We’re sorry that we didn’t meet that goal in this case and we’d love the opportunity to get more details to see if we can turn this situation around for you.

May 17, 2023 -

YVNNE responded

I DID NOT LIKE THAT THE CAR WAS REPORTED AS IN SERVICE WITH ACURA BEFORE I ACTUALLY TOOK DELIVERY!! THIS STARTED THE WARRANTY CLOCK TICKING BEFORE I EVEN HAD POSSESSION OF THE VEHICLE.

December 07, 2022

Excellent staff who know how customers should be treated. There was no pressure and the sales staff went above and beyond what is expected. More

by Kris H
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pat Dazzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerard Dumas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 09, 2022 -

Joe Rizza Acura responded

Thank you so much for taking the time to share your feedback with us, Kris. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

November 19, 2022

Tom made my experience great. He was really easy to work with and was very helpful. More

by ASHLEYBW3
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tom Schultz 5 stars
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Nov 20, 2022 -

Joe Rizza Acura responded

Thank you so much for your excellent review! We are so glad that Tom had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

October 17, 2022

They made the process very smooth and Simple. I think it was also a pleasant experience to shop there. More

by Sonny.ruan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Dazzo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2022 -

Joe Rizza Acura responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Joe Rizza Acura are glad to have you as a customer.

October 15, 2022

A very un friendly dealer to do business with Would not go there again or recommend them More

by JOE.BOREK81
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Pat Dazzo
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 20, 2022 -

Joe Rizza Acura responded

Thank you for your review. We're sorry your visit didn't go as planned, Joe, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

October 14, 2022

They were very helpful and accommodating in getting me pictures of the vehicle. When I got to the dealership to see the car, they were quick to take care of me. Experience was quick and easy in buying my More

by XOCXIO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Dazzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Caputo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Weber
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2022 -

Joe Rizza Acura responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

October 14, 2022

We had a great experience purchasing our SUV from Joe Rizza Acura. The GM, Pat, and Salesman, Tom, were very professional, knowledgeable and personable. They made the entire process very streamlined. More

by Kelly
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Pat Dazzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Schultz
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Oct 17, 2022 -

Joe Rizza Acura responded

Thank you, Kelly, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 07, 2022

Tony was great to work with, got right to the point. Very knowledgeable about the 2023 MDX More

by ADAMFARRAR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony LaGiglio
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Oct 08, 2022 -

Joe Rizza Acura responded

Thanks for sharing your thoughts about your experience with Joe Rizza Acura. We appreciate your business and hope to see you again soon!

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