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Joe Rizza Acura - Service Center

Orland Park, IL

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1,321 Reviews

1,321 Reviews of Joe Rizza Acura - Service Center

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January 13, 2020

This dealership is very honest & always fair. Always feel good about price paid & quality of service. They are very knowledgeable & always make you feel good.. More

by MARKCHIBE
Recommend Dealer
Yes
Employees Worked With
Pat Dazzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Caputo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Dodge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ted Jurick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Parady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Manikouras, Charlotte Guinta
Jan 15, 2020 -

Joe Rizza Acura responded

Mark, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

January 13, 2020

Great Service The Service Manager, Ted Jurick, is my go-to guy for any service on the three Hondas I currently own. Always honest, punctual, and capable. I heartily More

by Ed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Jurick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2020 -

Joe Rizza Acura responded

Ed, thank you for sharing this great feedback with us. We feel our service department is what makes Joe Rizza Acura special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

January 11, 2020

Charlotte was superb as always. I was in and out with a car wash. Found out there were no major issues with my car. Great to know I can trust the dealership. More

by Nancy
Recommend Dealer
Yes
Employees Worked With
Charlotte Guinta
Jan 15, 2020 -

Joe Rizza Acura responded

Nancy, we are glad to hear you enjoyed your recent visit to our service department. At Joe Rizza Acura we believe clean cars make happy customers and are pleased to hear you appreciated your free car wash! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

January 10, 2020

I scheduled an appointment to have a recall done I made my appointment time and they gave me a time it would be completed and it was done I’m very happy with the service More

by Acura willie
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2020 -

Joe Rizza Acura responded

We appreciate the kind words, Acura. We look forward to seeing you again in the future! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

January 08, 2020

I came in for routine maintenance, oil change and tire rotation, was done in about 40 minutes. Including a complimentary car wash. Everyone at the dealership that I have dealt with has been great. More

by Bob
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James
Jan 09, 2020 -

Joe Rizza Acura responded

Bob, we are glad to hear you enjoyed your recent visit to our service department. At Joe Rizza Acura we believe clean cars make happy customers and are pleased to hear you appreciated your free car wash! Nora Rizza, Internet Director, nrizza@rizzacars.com

January 02, 2020

Quick and easy I went to the service department because I was having issues with my key fob. Chris was very courteous and had the issue solved quickly. Love the free More

by STMBAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2020 -

Joe Rizza Acura responded

Thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and we are thrilled to know Chris went above and beyond to identify and fix the problem with your vehicle. If you have any additional comments and/or questions, please feel free to contact us directly! Nora Rizza, Internet Director, nrizza@rizzacars.com

December 31, 2019

Alternator replacement Alternator failed; called dealership and advised of computer codes. Dealership recommended tiw to shop. Auto towed, recommended repairs telrphoned to More

by MrsMeadmaker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Jurick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlotte Guinta
Jan 02, 2020 -

Joe Rizza Acura responded

Thank you for the positive review and for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

December 31, 2019

Very Friendly Courteous Service Advisor. Very Friendly Atmosphere. Clean Waiting Room. Service was fast. Car wash and vacuumed the inside. Awesome service from star More

by Dziadziu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Chojnowski
Jan 02, 2020 -

Joe Rizza Acura responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

December 30, 2019

Great Service department I'm always happy with the accurate and efficient service I receive when bringing my car in for a repair. I feel I'm getting what I pay for. More

by Sandrakozlowski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2020 -

Joe Rizza Acura responded

Sandra, thank you so much for taking the time to share your kind words! We love our happy customers and are honored to have you as part of our family. Please always feel free to reach out if you need anything. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

December 30, 2019

100,000 mile service Set up my appointment for the 100,000 mile service the previous week so a loaner car would be available. Check-in was fast and efficient; I was on my More

by MCMILLER2000
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2020 -

Joe Rizza Acura responded

Thank you for the wonderful feedback! We can't tell you how much we appreciate your customer loyalty! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

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