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Joe Rizza Ford Lincoln
Orland Park, IL
2,886 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service department in the automotive industry.
Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed below or send us an email using the contact us page.
Our Internet Department was developed in 1999. Mr. Rizza was aware that the Internet would be playing a integral part in the car business. Today each one of the Joe Rizza Dealerships has its own Internet Department staffed with trained and dedicated people.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
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Showing 2,886 reviews
April 16, 2020
Talk, Talk, Talk This is a follow up to a previous review in which Nora Rizza had contacted me telling me to get ahold her her because she wanted to make things right. This is a follow up to a previous review in which Nora Rizza had contacted me telling me to get ahold her her because she wanted to make things right. With all the drama I had been through with this company and the fact that I was reasonable in asking only $250 for a complete front and rear brake job I had to do after 2500 miles of ownership and the fact that I had to replace four tires as well my expenses were above $1300.00 for a car that they said was "quality used". Upon reaching Nora she referred me to Dan McMillan and when Dan and I spoke I told him I would be willing to repost my review if they made it right and because they failed to give me the $250.00 I asked for at the beginning and after now having to spend time writing reviews to get their attention I wanted to be reimbursed for the full amount of brake repairs $508.00 and I would absorb the cost of tires (Still very reasonable) Dan McMillan agreed and told me "Send me the receipts and I will put a check in the mail". I did send receipts and a month later called and said I had not received the check. This time Nora contacted me and told me they only wanted to give me $250.00 not the full cost of brake repair. I explained to Nora that Dan approved it and that I had agreed to eat the cost of the tires that were all mismatched and not right tread patterns for an AWD vehicle to function and still they persisted to tell me they would only pay $250.00. My last conversation was with Dan who told me that he would get ahold of me after April 15th because they were dealing with so much because of Covid-19- Well Dan we all are and pushing off a client who has been wronged by Rizza Ford for another two months does not sit well with this client... I will say once again for me to give this dealer a good rating they need to make it right by the customer for their failures in putting a vehicle on the lot and selling it with brakes that were below the legal limit any used 2013 vehicle sold at market prices (meaning it is in excellent condition) should have brakes that last longer that 2500 miles. This As-Is clause is not so they can sell you a turd it is to protect against the "unseen" they cannot control and they saw the brakes pads and the Used Sales Manager chose not to replace them to make a greater profit. Bad Business decision for their customers. So again the Moral of the Story is: Buyer Beware! This appears to be the classic old school ford dealer who talks, talk, talks but never put into action what is right. Be VERY CAUTIOUS , better YET - GO SOMEWHERE ELSE to buy your car. Nora/Dan - I have waited over 6 months now for Rizza to reimburse me as you said you would. Time to stop talking and make this right... Send a Check so your consumers know you stand by your word. More
by DrBurtonJr
April 14, 2020
One of the service managers recently contacted me about scheduling a service for my car. This was helpful as I had recently called in to schedule a service, was put on hold and no one could help me. This scheduling a service for my car. This was helpful as I had recently called in to schedule a service, was put on hold and no one could help me. This was the 100,000 mile check on my vehicle, it was done in 3-4 hours while I waited. More
by LjTucco
Verified CustomerEmployees Worked With
Eduardo Rodriguez
April 14, 2020
Kept me informed on repair job and did the work quickly during this difficult time. Easy to schedule pickup of car on weekend too. Appreciate efforts during this difficult time. Easy to schedule pickup of car on weekend too. Appreciate efforts More
by E
Employees Worked With
Eduardo Rodriguez
April 14, 2020
I always feel like I’m treated like family. Excellent service and attention to detail. I appreciate the text messages to make sure I’m kept appraised of the work being done. service and attention to detail. I appreciate the text messages to make sure I’m kept appraised of the work being done. More
by Kathy Spiewak
April 14, 2020
I always like the service at Joe Rizza effect I know Joe Rizzo but I’m a little disappointed that we’re not getting the coupons in the mail for oil changes and that you guys are not washing cars anymore aft Rizzo but I’m a little disappointed that we’re not getting the coupons in the mail for oil changes and that you guys are not washing cars anymore after service More
by MIADOM417
Employees Worked With
April 10, 2020
Rizza Ford/Lincoln has done a good job with good people during a difficult time during Covid 19. The body shop had to struggle thru a difficult rebuild from my accident, but succeeded after some dead ends. during a difficult time during Covid 19. The body shop had to struggle thru a difficult rebuild from my accident, but succeeded after some dead ends. Thank you. More
by GOMPERS53GRAD
April 10, 2020
Everything was great!! Car was fixed in a timely manner and cleaned up before given back to me. Everyone I dealt with was wonderful. Thank you and cleaned up before given back to me. Everyone I dealt with was wonderful. Thank you More
by SHANNONLENIHAN
April 08, 2020
Steve Lillie is one of Rizza Fords best salesman...Thank Steve Lillie is one of Rizza Fords best salesman... Thank you for all you do for us! I have only own Ford vehicles for the past 40 years!!! Steve Lillie is one of Rizza Fords best salesman... Thank you for all you do for us! I have only own Ford vehicles for the past 40 years!!! More
by ASUPERPAT
Employees Worked With
Other Employees :
John Rizza, Eric Montanez
April 07, 2020
Did a great job on one my old (2000) fav vehicle. A GMC conversion van. I take all my fords for service here. Always will And now the Van too! conversion van. I take all my fords for service here. Always will And now the Van too! More
by RONDMENDEL63
Employees Worked With
Eduardo Rodriguez
April 06, 2020
Eduardo Awesome service agent extremely helpful + friendly - quick turn around time on service - sadly Corona virus did allow my F150 to get washed like usual friendly - quick turn around time on service - sadly Corona virus did allow my F150 to get washed like usual More
by HUNKY59SAVAGE
Employees Worked With
Eduardo Rodriguez
