"Excellent service and took time to answer questions that..."
Excellent service and took time to answer questions that I had and then demonstrated how to use the controls and written down instructions. Great day
"Thank you for the hospitality and working around my crazy..."
Thank you for the hospitality and working around my crazy work schedule. The day I had my car serviced was a Friday and very chaotic. Thank you for always taking great care of me and my family!
"First time in with MKZ. Easy pick up and delivery...."
First time in with MKZ. Easy pick up and delivery. Contacted throughout the process. Extra advice given by service rep. No hassle experience. Part of decision to buy was based on service. Worked out!
Always provides first class service and quality work. I have never had a bad experience or been disappointed. Would strongly recommend Joe Rizza Ford and Lincoln
"excellent service "
The service is excellent. Everything and more that I expect out of a Lincoln Dealership. The service was well done and efficiently timed, and my Lincoln was returned to me clean and spotless. The team at Joe Rizza Lincoln should be proud to offer such great service.
"Talk, Talk, Talk..."
This is a follow up to a previous review in which Nora Rizza had contacted me telling me to get ahold her her because she wanted to make things right. With all the drama I had been through with this company and the fact that I was reasonable in asking only $250 for a complete front and rear brake job I had to do after 2500 miles of ownership and the fact that I had to replace four tires as well my expenses were above $1300.00 for a car that they said was "quality used".
Upon reaching Nora she referred me to Dan McMillan and when Dan and I spoke I told him I would be willing to repost my review if they made it right and because they failed to give me the $250.00 I asked for at the beginning and after now having to spend time writing reviews to get their attention I wanted to be reimbursed for the full amount of brake repairs $508.00 and I would absorb the cost of tires (Still very reasonable) Dan McMillan agreed and told me "Send me the receipts and I will put a check in the mail". I did send receipts and a month later called and said I had not received the check. This time Nora contacted me and told me they only wanted to give me $250.00 not the full cost of brake repair. I explained to Nora that Dan approved it and that I had agreed to eat the cost of the tires that were all mismatched and not right tread patterns for an AWD vehicle to function and still they persisted to tell me they would only pay $250.00.
My last conversation was with Dan who told me that he would get ahold of me after April 15th because they were dealing with so much because of Covid-19- Well Dan we all are and pushing off a client who has been wronged by Rizza Ford for another two months does not sit well with this client...
I will say once again for me to give this dealer a good rating they need to make it right by the customer for their failures in putting a vehicle on the lot and selling it with brakes that were below the legal limit any used 2013 vehicle sold at market prices (meaning it is in excellent condition) should have brakes that last longer that 2500 miles. This As-Is clause is not so they can sell you a turd it is to protect against the "unseen" they cannot control and they saw the brakes pads and the Used Sales Manager chose not to replace them to make a greater profit. Bad Business decision for their customers.
So again the Moral of the Story is: Buyer Beware! This appears to be the classic old school ford dealer who talks, talk, talks but never put into action what is right. Be VERY CAUTIOUS , better YET - GO SOMEWHERE ELSE to buy your car.
Nora/Dan - I have waited over 6 months now for Rizza to reimburse me as you said you would. Time to stop talking and make this right... Send a Check so your consumers know you stand by your word.
Service was quick and efficient, quality of work was excellent. The technician went above and beyond in service, cleaned out the cowl area as an extra service.
"They did a good job"
When I changed my car oil they missed the engine and when I chenged the battery there was acid on the battery and they didn’t clean it when I told them to they are not professional. The engine oil was also short and not complete