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Joe Rizza Ford Lincoln
Orland Park, IL
2,886 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service department in the automotive industry.
Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed below or send us an email using the contact us page.
Our Internet Department was developed in 1999. Mr. Rizza was aware that the Internet would be playing a integral part in the car business. Today each one of the Joe Rizza Dealerships has its own Internet Department staffed with trained and dedicated people.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
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Showing 2,886 reviews
March 31, 2020
Visited my buddy Luke Clarizio for my New & Beautiful Lincoln Corsair, he steered me in the right direction with my purchase with ease & efficiency. Thanks Again Luke! Lincoln Corsair, he steered me in the right direction with my purchase with ease & efficiency. Thanks Again Luke! More
by deedeebw4
Employees Worked With
March 30, 2020
Nonexistent customer service. Zero ownership across all departments. I was passed from one individual to the next, left multiple messages and not one returned call. Think twice before you buy a car from th departments. I was passed from one individual to the next, left multiple messages and not one returned call. Think twice before you buy a car from them and if you are thinking about taking your car to get serviced there, honestly, you would have better luck taking it to a high school mechanics class. Retail isn’t dying because of online shopping, its dying because retailers lack common sense customer service. I’ve received better customer service over the phone with an individual half way around the world. It’s clear why Carvana and Vroom are gaining so much momentum. While I would prefer to keep my money in the local economy, I will not give Rizza another penny. Trash, just absolute trash, from top to bottom. More
by Tim Malone
March 29, 2020
I am very happy with the service I received at joe Rizza ford! I feel like staff went above and beyond to ensure my vehicle was take care of quickly but they still paid attention to detail. Highly recommend ford! I feel like staff went above and beyond to ensure my vehicle was take care of quickly but they still paid attention to detail. Highly recommend More
by LCLEMENTS3
Verified CustomerEmployees Worked With
March 26, 2020
Took care of everything required. Prompt and curtious and on time with appointment. All work performed professionally and efficiently. Pleasant clean atmosphere, Thanks for the pleasant experience. on time with appointment. All work performed professionally and efficiently. Pleasant clean atmosphere, Thanks for the pleasant experience. More
by charlesfarnes
March 26, 2020
The dealership had a multitude of new and used cars. The salesmen are very knowledgeable and professional. My salesman George was the ABSOLUTE BEST salesmen that I have EVER dealt with in my ENTIRE life! He salesmen are very knowledgeable and professional. My salesman George was the ABSOLUTE BEST salesmen that I have EVER dealt with in my ENTIRE life! He explained EVERYTHING to me about my car! He even connected my phone to my car before I left! My experience was BEYOND AMAZING!!!! More
by DOMINIQUETROTTER
Employees Worked With
March 25, 2020
Worked very hard to make me a happy customer after a few wrinkles occurred. The concierge was extremely helpful..above and beyond to solve some minor issues. wrinkles occurred. The concierge was extremely helpful..above and beyond to solve some minor issues. More
by SCHWARTZN
March 25, 2020
The Service guys were great, like always. Scott took care of all of the items I wanted done. Got the Works service & the car washed. Always a great experience, even in these trying times. of all of the items I wanted done. Got the Works service & the car washed. Always a great experience, even in these trying times. More
by PATRICKFITZGERALD
Employees Worked With
March 25, 2020
My most recent experience with this dealership was to request their assistance with processing a reimbursement related to a recall for an item I had already had repaired at an independent body shop. All request their assistance with processing a reimbursement related to a recall for an item I had already had repaired at an independent body shop. All seem to have gone well on January 28 when I presented my paperwork and waited the 6 to 8 weeks as I was told to do. After that time. I called to find out where my reimbursement might be and was told that I needed to come back in with my paperwork again. With everything that’s going on right now and considering this dealership is not even close to my house I have no intention of doing that. It’s an unreasonable request with no explanation as to why they didn’t do their job right the first time. More
by Not sure
Employees Worked With
Thomas
March 24, 2020
Your service department and porters where excellent. I had a couple of questions. They answered and treated me with respect. Very happy with my experience. Thanks! had a couple of questions. They answered and treated me with respect. Very happy with my experience. Thanks! More
by JDSULL
