Joe Rizza Ford Lincoln

Beyond expectations I stopped in for an oil change and the service advisor informed me that they would also be able to take care of a recall that was on my vehicle while I stopped in for an oil change and the service advisor informed me that they would also be able to take care of a recall that was on my vehicle while I was there. This was extremely helpful as it meant I did not need to schedule a separate appointment and pay for a rental car or sit there for 5 hours with my two year old. They where done in half then time then was expected. Everyone was very friendly and I was happy to watch HGTV while I waited! More

Huge Disappointment! I didn't expect such a huge disappointment from the extended warranty I had purchased. The assistance, and concern that was offer was extremely POOR! I didn't expect such a huge disappointment from the extended warranty I had purchased. The assistance, and concern that was offer was extremely POOR! It was take definitely more than 25 words to express how I was served! No communication during the process. Each day I was the only one following up on updates. Didn't service my car; which was being serviced from a previous request to have repaired, but instead of doing the proper work a temporary fix that had been taken didn't resolve the problem. Their maintenance team that suppose to be experience mechanics should had not taken the route taken to repair car, and did the proper WAY!!! I was so disappointed 😔. Ford now have a guarantee discontinue VIP customer that have purchased 4 cars with the company; had all scheduled service that was needed taken back to Ford to have it taken care of, customer that in the market for 3 new cars for my family. If an extended warranty going to be offer, I expect service to be render if needed. #Poorservice;hugedisappointment More

Helpful. Everything was great. Helped me find a car, when i wasnt exactly sure what I wanted. No nonsense. Everything was prompt and friendly. The end. Everything was great. Helped me find a car, when i wasnt exactly sure what I wanted. No nonsense. Everything was prompt and friendly. The end. More

Accomodating Love how accommodating the service team is with fitting me in. Whether it’s getting me a last minute appointment or taking me as a walk in they alway Love how accommodating the service team is with fitting me in. Whether it’s getting me a last minute appointment or taking me as a walk in they always fit me in More

Pat Kralik great fast, no xx service and sales. 2nd truck bought from Pat. She tells you the way it is. She doesn't give you the run around. Very nice person too great fast, no xx service and sales. 2nd truck bought from Pat. She tells you the way it is. She doesn't give you the run around. Very nice person too. More

Service Dept review Mr Mackey was professional, knowledgeable and personable making my experience pleasurable. If you want good service ask for Mr Mackey. End of my revi Mr Mackey was professional, knowledgeable and personable making my experience pleasurable. If you want good service ask for Mr Mackey. End of my review. Good luck More

Sales helpful , finishing deal paperwork poor I was helped by ted from rizza Acura in getting this new vehicle. He was outstanding to work with and extremely helpful. I needed a new vehicle and he I was helped by ted from rizza Acura in getting this new vehicle. He was outstanding to work with and extremely helpful. I needed a new vehicle and he worked with me. Once deal was finalized is when everything went bad. Called to get paperwork and no return call. Left messages with Steve and he did not call or text back and when he did he said he would have to call and get back to me which he never did. Ted had to get back involved to help me out. I Was not happy, More

Safety recall I really like their service, the reminders text, the only thing that would love u’s to improve is having a loaner if a car. I really like their service, the reminders text, the only thing that would love u’s to improve is having a loaner if a car. More

Dance with the cars What a wonderful way to spend a day looking for a new car, Upon our arrival at the Joe Rizza Ford/Lincoln facility and the spontaneous greeting by AL What a wonderful way to spend a day looking for a new car, Upon our arrival at the Joe Rizza Ford/Lincoln facility and the spontaneous greeting by AL MIRKIANI we all went into AL office and had a discussion about our car requirements. AL promised to exceed our requirements and provide us with a dream car with all of the extras we wanted, and he did, AL put us into a 2019 Lincoln MKZ AWD and all the Safety Options we wanted.AL is a very determined person with a positive attitude and a great sales person, After the sale AL had ALYSSA YOUNG explain and program. the car computer for her phone WE LOVE THE CAR. More