Joe Rizza Ford Lincoln

Computers It would be nice if the auto repairs that needed to be on the computer could be reduced by a few hours. The overall service is great. It would be nice if the auto repairs that needed to be on the computer could be reduced by a few hours. The overall service is great. More

Everyone was friendly, shop was clean Service was quick and easy, I didn’t know that you had to request a car wash as it wasn’t done unless you asked ! Service was quick and easy, I didn’t know that you had to request a car wash as it wasn’t done unless you asked ! More

Braking!!!!!!!! I was having trouble with my brakes, and thought for sure I would need new ones, which can be expensive!!!!! I only ended up needing my back brakes c I was having trouble with my brakes, and thought for sure I would need new ones, which can be expensive!!!!! I only ended up needing my back brakes cleaned up. I've always found the service department to be great when it comes to assessing my needs. I would highly recommend Joe Rizza for their service and friendliness, especially Eduardo Rodriguez who has always taken the time to explain things to my husband and always goes out of his way to be professional and take our concerns seriously. More

Professional, courteous, I believe my escape was serviced professionally, Eric was friendly and had taken the time to explain everything that was performed and checked on my c I believe my escape was serviced professionally, Eric was friendly and had taken the time to explain everything that was performed and checked on my car. Isaias sold me the car, I would also recommend him to anyone looking to purchase a vehicle More

Friendly, competent, fair. I strongly recommend Joe Rizza Ford. I worked with Luke who went out of his way to make sure I understood what I was buying and how to use my new (use I strongly recommend Joe Rizza Ford. I worked with Luke who went out of his way to make sure I understood what I was buying and how to use my new (used) car . More

Horrible customer service The car was fixed after a recall issue. My advisor was Scott who when I made the appointment and showed up that morning was kind and nice. Told me tha The car was fixed after a recall issue. My advisor was Scott who when I made the appointment and showed up that morning was kind and nice. Told me that he would call 2-3 hours to let me know the status of my car and if the facility would keep it for 2-3 days or can fix it same day. I never received a call. At 11:30 am that day I called and he was paged and sent to his line. He never picked up. After calling again around 3:40pm I was told that the car has been ready. I took a lyft to go pick up my car. He was speaking with his manager and proceeded to lie about trying to find my number to call me or that I wasn’t supposed to leave that morning because he wanted to look for a rental which was a lie. He knew I was calling my daughter for a ride that morning because he kept telling me how he couldn’t do anything for a rental until the car was inspected to see how long it would take to get fixed. The only good thing was that the mechanic did his job other than that Scott and his team don’t care about their customers and are rude and liars. More

Poor communication from beginning to end Negative Review Rant coming your way.Subject: Orland Park Ford DealershipI am not one of those guys who get mad easily, but when I deal with such poor Negative Review Rant coming your way.Subject: Orland Park Ford DealershipI am not one of those guys who get mad easily, but when I deal with such poor customer service on multiple levels at a business I lose my cool. Orland Park Ford has done just that. Now normally people would say "oh I bet it was millennials working blah blah blah", but in this case no. Let's start from the bottom and work our way up. I pull in for service Thursday October 10th because my vehicle had some issues. I got there at 10:50am and was waiting in my car for 15 minutes before someone said "someone will be right with you". Finally another 10 minutes pass and someone finally came and helped. They took my car and I was on my way. I get a call hours later to tell me what was up with my car. After discussing what was wrong with my vehicles and the cost of repair I told the service rep Scott instead of fixing it I want to buy another car. Stop the work and get me to a a sales rep. "OK, we will have some call you back in 5 minutes." says Scott. So I wait an hour, dont get a call so I call the service guy back. Oh yeah i'll transfer you to the sales manager. So I talk to the sales manager and say i want to trade in my car and buy one from them (Bruno). At this point if you were a sales guy would be like xxxx sweet, fish in a barrel, easy sale. No this guy just said, ok what are you looking for. I give him my specs and say what i am looking for. He goes ok, let me look everything over and I will give you a call in 5 minutes. I said ok, if you want to send me some pictures of options we can do that too. I am trying to save us time so when i came in we can move fast on this. he said ok no problem. You guessed it 10 minutes pass no call. 30 minutes, an hour, hour and a half nothing. I then call in and no one is answering their phones. The operator there has as dull as a butter knife and sounded miserable, she wouldn't check if anyone was there, just blind transferring me every which way. I then tried back after another 30 minutes. Finally at the 3 hour marker I just head into the dealership. It is 5pm at this time, I asked for sales numbers options etc. initially at 1:30pm mind you. I get there and I get greeted by a salesmen who I end up sitting down with. Temo was his name I believe, out of everyone Temo was honestly the easiest to work with. Was very transparent and ran through options with us. Then Dimitri showed up as I sat with him a few months back and ran numbers for over 4 hours. Dimitri and Temo tag teamed the sale and worked with us on running numbers. We finally decided on a car and they gave us a number of what the monthly payment would be. BUT that number was wrong, they threw this arbitrary number in there to entice us to close the deal. So when it came time to close I had to sit there and haggle with them another 30 minutes because i felt they were trying to scam us. Bruno was trying to back pedal and explain why the number was that low when it should have been the actually figure we were paying. We worked out a number and closed the deal. Then Bruno comes up and says, "thanks bring us more business what do you say?" Why would I do something like that Bruno? I finally left the dealership at 10pm. I spent 10 hours of my day trying to buy a car from this place when I offered cash down and have great credit? On top of it the vehicle we purchase had no floor mats in it. Dimitri said he would have them ready first thing the next morning....... I show up at 11am to allow some time because I am sure he had to get things rolling in the am, the mats weren't available....I waited over 30 minutes to be told, "oh we have to order them, i will call you when they come in." So again wasted time there when i could have received a phone call to tell me to hold off on coming in. Saturday rolls around I notice our new car has a slight rattle and the smell of oil or gasoline are coming through the vents when I drive. I immediately called in about it. This time I will say Dimitri was very helpful and understanding we scheduled a time and I got into the shop and they fixed everything that needed too. The service tech Thomas was very helpful as well this time. I did appreciate them resolving that issue. To wrap up this ridiculously long story here is my final thought: I understand you sales guys work ridiculous hours and only make money when you sell something but listen, if you are trying to sell some have some personality, bring some positive attitude to the table. How do you expect people to come back when you seem like you don't want to be there and you spend way to much time trying to close a sale. I have been in sales my whole life. It is about personalization, communication, efficiency and transparency. I felt NONE of that was given to me when I came in and bought a vehicle from you all. This all starts from a phone call guys, it starts with an upbeat tone, the person on that other end of the phone did not seem happy, the sales rep I spoke with did not seem happy, the manager, not happy. The only person I truly felt liked their job or cared about the customer were Thomas the service tech and the porter who drove me to and from my house. I suggest you guys figure out how to hash out your communication issues and bring some positive energy in the place. In the meantime, I am taking my business elsewhere. Tom More

A Smooth Experience From arrival to departure, a smooth, pain free experience. Alexis was very knowledgeable and had me set up in no time. I look forward to my years as a From arrival to departure, a smooth, pain free experience. Alexis was very knowledgeable and had me set up in no time. I look forward to my years as a Joe Rizza Ford customer! More

Worst body shop service ever I brought my CR-V to the body shop to replace the back bumper and fix and paint the back gate when they called me that it was ready to pick it up they I brought my CR-V to the body shop to replace the back bumper and fix and paint the back gate when they called me that it was ready to pick it up they had a completely different bumper and had painted the gate a different color well after a week they re did the job but when I went to pick it up again they had broken the moulds that hold the back bumper those molds are on top of the back tires they did not want to take responsibility and did not want to repair them. It seem that the person who worked on my truck did not know anything of what he was doing 0% satisfied never going back to that bussiness. I will never recommend it to anyone More

outstanding experience Luke and the entire team made the process of buying a used car for my daughter very pleasant. They were professional, courteous, informative and fair Luke and the entire team made the process of buying a used car for my daughter very pleasant. They were professional, courteous, informative and fair. I believe this all stems from the example that Mr. Rizza sets when dealing with customers, which is why they are so loyal. More