Joe Rizza Ford Lincoln

Appreciated Thanks to Lauren for getting us in and keeping us informed along the way during our repair. As well as answering our questions after. Could not be mor Thanks to Lauren for getting us in and keeping us informed along the way during our repair. As well as answering our questions after. Could not be more pleased. More

Friendly Service Great service from the Service Manager Tommy. He was friendly and helpful regarding my questions and requests. As expected, wait time was almost Great service from the Service Manager Tommy. He was friendly and helpful regarding my questions and requests. As expected, wait time was almost 2 hours, but the outside seating bench was available and it was a nice day. More

JOE P SCOTT IS VERY KNOWLEDGEABLE...VERY PROFESSIONAL....ALWAYS WILLING TO HELP....ALL OF THE STAFF HAVE ALWAYS BEEN VERY RESPECTFUL.....ALL OF MR. RIZZA'S SCOTT IS VERY KNOWLEDGEABLE...VERY PROFESSIONAL....ALWAYS WILLING TO HELP....ALL OF THE STAFF HAVE ALWAYS BEEN VERY RESPECTFUL.....ALL OF MR. RIZZA'S DEALERSHIP'S ARE A CLASS ACT..... More

Great place to do business! Staff is very easy to work with and I believe that I got a fair deal on the new car that I purchased at this dealership. Staff is very easy to work with and I believe that I got a fair deal on the new car that I purchased at this dealership. More

Oil Change Opted for a no appointment oil change. Two cars on bay. Sat in car approx 5min before I was greeted. Lauren was courteous, polite and answered all my Opted for a no appointment oil change. Two cars on bay. Sat in car approx 5min before I was greeted. Lauren was courteous, polite and answered all my questions. Was there a total of 1 hour. Very pleased More

Quick and painless! Powertrain warranty saved me! I thought I was going to have to pay a lot of money. The service rep was clear not to make promises and reinforced the need to wait until service mec I thought I was going to have to pay a lot of money. The service rep was clear not to make promises and reinforced the need to wait until service mechanics can diagnose properly. More

A full regular 5,000 mile service without an appointment. The Service Writer was prompt, friendly and courteous and promised my Ford Explorer service would take no more than an hour. It was 40 minutes. While The Service Writer was prompt, friendly and courteous and promised my Ford Explorer service would take no more than an hour. It was 40 minutes. While working on one of the dealership laptop stations in the comfortable Wi-Fi equipped customer lounge, I received a text from my Service Writer that I could talk to him with any questions while I wait simply by responding to his text. I came in with no appointment and it was almost like they were waiting for me. My vehicle is registered under the Ford FleetCare Plan. More

New auto clear coating. I just purchased a Lincoln Nautilus and have no complaints with the sales , finance or service depts. Everything so far has been above par.Im looking I just purchased a Lincoln Nautilus and have no complaints with the sales , finance or service depts. Everything so far has been above par.Im looking forward to a great relationship. More

Used Truck I know it’s a Ford dealership but Bill Kassanitz found what my husband was looking for, it’s not the first time. People are friendly, not pushy and w I know it’s a Ford dealership but Bill Kassanitz found what my husband was looking for, it’s not the first time. People are friendly, not pushy and will work hard to find what you want. I recommend them all the time. More

Great Sales Girl but Why does finance take so long? I came into the dealership knowing which car I would purchase and what I was willing to pay for it. Once I test drove the vehicle and got confirmation I came into the dealership knowing which car I would purchase and what I was willing to pay for it. Once I test drove the vehicle and got confirmation on the price, I was ready to buy. I came back the next day with everything in order and I was ready to go. It took three hours for the dealership to process my paperwork and hand over the keys to the car. Aside from the time it should have taken for them to appraise my trade-in, I cannot think of any reason why I had to sit there for that long. I ended up having to pay my child care provider more than I expected due to this extremely long wait. Cass was great but obviously very busy when I was there. She was taking care of at least two other clients at the same time. Let me emphasize that Cass was great! She dove in and was very informative about a vehicle her dealership does not commonly offer. She was friendly and VERY accommodating...she even offered to come in early on the day I wanted to buy so I could get home faster. While I was waiting for finance, she kept checking in with me and made sure I was updated. At one point, I gave them a deadline for when I needed to leave and (thanks to Cass) I was pushed through very quickly after that. I realize that the dealership was busy and that the cause for delay may have been getting in to see the finance department, but perhaps there should be more than one person handling that on a Friday afternoon on the last day of the month. More