Joe Rizza Ford Lincoln

Great Sales Girl but Why does finance take so long? I came into the dealership knowing which car I would purchase and what I was willing to pay for it. Once I test drove the vehicle and got confirmation I came into the dealership knowing which car I would purchase and what I was willing to pay for it. Once I test drove the vehicle and got confirmation on the price, I was ready to buy. I came back the next day with everything in order and I was ready to go. It took three hours for the dealership to process my paperwork and hand over the keys to the car. Aside from the time it should have taken for them to appraise my trade-in, I cannot think of any reason why I had to sit there for that long. I ended up having to pay my child care provider more than I expected due to this extremely long wait. Cass was great but obviously very busy when I was there. She was taking care of at least two other clients at the same time. Let me emphasize that Cass was great! She dove in and was very informative about a vehicle her dealership does not commonly offer. She was friendly and VERY accommodating...she even offered to come in early on the day I wanted to buy so I could get home faster. While I was waiting for finance, she kept checking in with me and made sure I was updated. At one point, I gave them a deadline for when I needed to leave and (thanks to Cass) I was pushed through very quickly after that. I realize that the dealership was busy and that the cause for delay may have been getting in to see the finance department, but perhaps there should be more than one person handling that on a Friday afternoon on the last day of the month. More

Great Everything was great! Eduardo was super nice very helpful made my visit nice and easy! Super fast have to come back for my recall. Other then that gre Everything was great! Eduardo was super nice very helpful made my visit nice and easy! Super fast have to come back for my recall. Other then that great! More

Great experience with Mike McElree & Sarah Vargas Sarah Vargas and Mike McElree were great and made me experience very enjoyable. Gary the manager was also very helpful in the absence of them. Sarah Vargas and Mike McElree were great and made me experience very enjoyable. Gary the manager was also very helpful in the absence of them. More

Best service Rizza Ford/Lincoln has given the best automotive service I have ever received. I would recommend this dealership to any of my friends or family and al Rizza Ford/Lincoln has given the best automotive service I have ever received. I would recommend this dealership to any of my friends or family and all others. More

Very good Very customer orientedLooked for the best deal they could give. We were very satisfied with their attention . We would highly recommend them to to ot Very customer orientedLooked for the best deal they could give. We were very satisfied with their attention . We would highly recommend them to to others. More

Great service Joe Rizza was extremely helpful in helping us find the part we needed for my son's car. Todd, in parts, was great and provided quality customer servi Joe Rizza was extremely helpful in helping us find the part we needed for my son's car. Todd, in parts, was great and provided quality customer service. I should have gone to them first. Thanks Todd. More

Pleased. Our service advisor Lauren has always done her best for use. Fast, efficient, courteous. Helpful. Lauren is a solid reason for us to choose Rizza. Plu Our service advisor Lauren has always done her best for use. Fast, efficient, courteous. Helpful. Lauren is a solid reason for us to choose Rizza. Plus the repairs are done well. More

Took too long just for oil change. Waited 15 minutes before anyone approached me for my appointment. No clue of their process. Took over 2 hours for an oil change and no loaner. Usual Waited 15 minutes before anyone approached me for my appointment. No clue of their process. Took over 2 hours for an oil change and no loaner. Usually use the valet service... will continue using until warranty is up then I will look for a new vehicle. The wash and sweep were done well and the service tech was nice. More

Service I was kept informed on service & he arranged a rental for me at Enterprise. He texted me that car was due for oil & tire rotation I was kept informed on service & he arranged a rental for me at Enterprise. He texted me that car was due for oil & tire rotation More

One, Two , Three Goooo!!!! Brought my Fords in for an oil change and 40 point check. Received prompt and quick service. Tom Mackey - my service advisor was friendly and very ef Brought my Fords in for an oil change and 40 point check. Received prompt and quick service. Tom Mackey - my service advisor was friendly and very efficient. Anxiety free experience. More