Joe Rizza Ford Lincoln

Great as usual. I only buy my cars from this dealership. All of your people are wonderful. I have nothing else to report but your word count won't let me submit witho I only buy my cars from this dealership. All of your people are wonderful. I have nothing else to report but your word count won't let me submit without 25 words. Change this. More

Great Experience Everyone we dealt with was professional, friendly, detail orientated, patient and thorough! We would definitely recommend this dealership & plan to re Everyone we dealt with was professional, friendly, detail orientated, patient and thorough! We would definitely recommend this dealership & plan to return for any future needs. More

Recall and rework Had head replaced in June under recall, brought it back in September for same issue and had to replace whole engine. Minimal communication and not ver Had head replaced in June under recall, brought it back in September for same issue and had to replace whole engine. Minimal communication and not very pleased with quality of work or prompt communication regarding when work would be completed. More

Top notch. Top notch as always. I have never been let down by anyone on the entire staff. Sales or Service I would highly recommend. Top Notch Top notch as always. I have never been let down by anyone on the entire staff. Sales or Service I would highly recommend. Top Notch More

Warranty Service Eduardo was able to schedule a warranty service appointment within 24 hours of my initial call, and had the car buttoned up and ready to go within 3 h Eduardo was able to schedule a warranty service appointment within 24 hours of my initial call, and had the car buttoned up and ready to go within 3 hours. More

Great customer service I just want to say that Ike Mohammed in the service center was amazing it turned out there was more wrong with our car than first thought He kept us I just want to say that Ike Mohammed in the service center was amazing it turned out there was more wrong with our car than first thought He kept us well informed at all times. He understands good customer service and I would recommend him to any one Than you so much Ike Jackie Biederman More

Best service ever! They work to make sure the customer is happy, definitely would recommend this dealership to others. Eduardo is an excellent service agent, he worked w They work to make sure the customer is happy, definitely would recommend this dealership to others. Eduardo is an excellent service agent, he worked with me to make sure I was pleased with every service repair, I had no problems with him. More

Disinterested I’ve dealt with 3 separate CSM’s and Eric is the bottom of the totem pole. First day (Wednesday) after 9 hours of waiting I called and Eric told me m I’ve dealt with 3 separate CSM’s and Eric is the bottom of the totem pole. First day (Wednesday) after 9 hours of waiting I called and Eric told me my car was ready so I came in and I while I was there I waited an hour for someone to bring my car in to get “washed,” Eric eventually grabbed the car. I was watching them hose down the car and after they pulled it out of the port they let it sit for 10-15 minutes before another manager, Ike asked me what he could help me with, then he proceeded to dry my car off himself. Big shout out to Ike, he’s the man. He got my car dried and out the door. Eric said he would call me the following day because I had to order the weather strip for my car and update the radio because your system was down. Eric did not call me The following day (Thursday). I called the following day (Friday) and he said that the part was in. (Must have been too busy to call me back). I went in Friday pulled in made myself known and after about 5 minutes of typing away at his computer he acknowledged me. Said he’d call with an update. I reminded him I needed my car by noon. He said that he’d call. He didn’t call. I called him at noon. He said he was just finishing up paperwork and to come in. Follow up before then would have been appreciated. Maybe it will be better next time, if there is one. More

Service The service department is clean, the advisors are great, timely repairs. If you have an issue or complaint, good luck trying to get a hold of the mana The service department is clean, the advisors are great, timely repairs. If you have an issue or complaint, good luck trying to get a hold of the manager. I have been waiting for over a month with no call back, I did receive one voice mail from the service manager I called him back left voicemail and still no contact. More

Good time Everything went according to plan. I was treated great. Service was performed quickly. No one tried to push any extras on me and I was kept informed t Everything went according to plan. I was treated great. Service was performed quickly. No one tried to push any extras on me and I was kept informed thru out the process. I'll be back. More