Joe Rizza Ford Lincoln

Polite, professional and NOT PUSHY! As we all know most dealerships are pushing for a sale, but when i came to Joe Rizza Ford to buy my new f-150 the entire team was more than helpful wi As we all know most dealerships are pushing for a sale, but when i came to Joe Rizza Ford to buy my new f-150 the entire team was more than helpful with guiding me into a new truck, thanks again John, Bruno, Scott and Gary! Highly recommend anyone looking for a new Ford or Lincoln to see one of these guys ! More

Good Service All the people who helped me were very nice. I figured I would be there for an hour, for a oil change and tire rotation. I was there pretty much the All the people who helped me were very nice. I figured I would be there for an hour, for a oil change and tire rotation. I was there pretty much the whole hour but that was fine. The only part that took long was weighting for your car. More

Customer Focused Brought car in for repair covered under warranty, when they determined it would take longer than estimated Scott offered a ride or car. They complete Brought car in for repair covered under warranty, when they determined it would take longer than estimated Scott offered a ride or car. They completed the work, cleaned the car by end of day. Scott is the best, keeps you informed and truly cares about his customers. More

Quick and friendly service I called early Saturday morning because my car was inoperable. Lauren went over what she could to do help and with in minutes she took my name and inf I called early Saturday morning because my car was inoperable. Lauren went over what she could to do help and with in minutes she took my name and infor for service. She followed up next business day with car repaired and ready to go. More

Great service when purchasing my used vehicle. Great service when I purchased my used vehicle, the made the buying process easy.... unfortunately I can't say the same for the Service afterwards...… Great service when I purchased my used vehicle, the made the buying process easy.... unfortunately I can't say the same for the Service afterwards...….. I noticed while moving my stuff from my traded in vehicle to the new to me vehicle that the running board did not go back in, when I asked the sales man to resolve he told me his manager said NO! he's not putting any more money into the vehicle I purchased... I accepted that and took the vehicle to my mechanic to resolve and to give the vehicle a complete inspection to find out why I was hearing a vibration sound while driving over 30mph.... when doing so he found that the transmission was bad! to quote him "TRANSMISSION NEEDS MAJOR INTERNAL REPAIR ORE REPLACEMENT" needless to say i'd be wasting my time trying to get them to repair it since they wouldn't even address the running board. Illinois law states dealers MUST offer implied warranty on used vehicles covering power train components for 15 days or 500 miles which ever comes first and does not cover vehicles with over 150,000 miles, so the vehicle I purchased should be covered by ILLINOIS HOUSE BILL 4377..... Unfortunately I don't remember the sales mans name but this survey demands I select one, so I'll pick one, it may not be the correct guy because none of my paper work has a name of the sales rep on it More

Unprofessional Seemed friendly when pulling up but after he asked where I got my vehicle he went in to saying how it could be an aftermarket part since he has never Seemed friendly when pulling up but after he asked where I got my vehicle he went in to saying how it could be an aftermarket part since he has never seen a F150 headlight accrue moisture. It almost felt like he was against me rather than be there to help me. More

Prompt service. Friendly staff. Kept informed of status. Good service experience. One "complaint" is that the only restroom for those waiting for their vehicle service is completely on the other side of the Good service experience. One "complaint" is that the only restroom for those waiting for their vehicle service is completely on the other side of the building. More

Satitfaction My Salesperson Luke C Got me the truck and the deal I wanted . A true professional . Delivered on what he said . I will be buying all my domestic ve My Salesperson Luke C Got me the truck and the deal I wanted . A true professional . Delivered on what he said . I will be buying all my domestic vechiles from Rizza More

Looking to go back to Genuine Ford Parts. Looking to go back to Genuine Ford Parts, where else to go but Ford, had problems with after market parts. Everyone is Great at Rizza. Looking to go back to Genuine Ford Parts, where else to go but Ford, had problems with after market parts. Everyone is Great at Rizza. More

The Service Department is Great The service department quickly addresses my automotive needs. Ability to obtain an appointment and the efficiency and expertise of the repairs needed The service department quickly addresses my automotive needs. Ability to obtain an appointment and the efficiency and expertise of the repairs needed is greatly appreciated. More