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Joe Rizza Ford Lincoln
Orland Park, IL
2,887 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service department in the automotive industry.
Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed below or send us an email using the contact us page.
Our Internet Department was developed in 1999. Mr. Rizza was aware that the Internet would be playing a integral part in the car business. Today each one of the Joe Rizza Dealerships has its own Internet Department staffed with trained and dedicated people.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
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Showing 2,887 reviews
December 26, 2020
We are very pleased at the way the service rep, explains the work that is necessary to make repairs. Ike did a great job explaining everything that had to be done. We have been very pleased with the service the work that is necessary to make repairs. Ike did a great job explaining everything that had to be done. We have been very pleased with the service on the vehicle More
by JOYCE.MALONE
Verified CustomerEmployees Worked With
Ike Mohammed
December 26, 2020
I sent my car in for a latch recall. After all work was completed, I told the service rep that the door was not latching properly. He responded as if it was my fault. He told me that "if we would have know completed, I told the service rep that the door was not latching properly. He responded as if it was my fault. He told me that "if we would have known, we would have looked for that". I informed him that I sent the car in for the latching recall, and one of the doors was not opening at all. He reiterated that " we were not looking for that". The delivery service person was with me as I made this call, in hopes that he would be able to just take it back and get the problem resolved. My service rep told me that I would need to make a new service appointment. The appointment was almost a month out. I appreciated the convenience of the delivery service, but I did not appreciate the service rep insulting my intelligence by not taking responsibility for the inability to completely resolve the latch issue. Instead, he wanted me to believe that I, even though I am not a mechanic, should have told them specifics about the latch issue when I first brought the car in to receive the "latch recall" and a door handle replacement. I could have been ok with him accepting responsibility, but for him to continue to say that I should have told them, was completely unacceptable. Update: Yesterday January 4th, I sent my car for its 3rd service visit in 2 months (second visit was because I part needed to be ordered). Eduardo informed me that they would need to keep my car overnight because they were waiting on the diagnosis. Today, he contacted me to let me know that they needed to replace the latch on the door. This is why I was so upset at his initial condescending response when I contacted him after the last service visit. So after all, it was the latch. I just wanted to give an update. More
by R Griffin
Employees Worked With
Eduardo Rodriguez
December 25, 2020
Everyone there is helpful and professional. The shop is clean and neat. Eduardo is very helpful and even arranged a ride for me last time in. clean and neat. Eduardo is very helpful and even arranged a ride for me last time in. More
by JPMCQ7530
Employees Worked With
Eduardo Rodriguez
December 24, 2020
Friendly, helpful and courteous at all times. They even provided transportation to take me home while they preformed professional service on my Ford Edge. This is always the norm at Rizza Ford and Lincoln provided transportation to take me home while they preformed professional service on my Ford Edge. This is always the norm at Rizza Ford and Lincoln. More
by TEACH134@msn.com
Employees Worked With
Eduardo Rodriguez
December 24, 2020
We had a wonderful experience buying our new bronco. Our salesman Cliff was most excellent! Would highly recommend both him and the dealershipIt was nice to get a car right out of the show room! salesman Cliff was most excellent! Would highly recommend both him and the dealershipIt was nice to get a car right out of the show room! More
by OST227
December 23, 2020
Brought my car in to Rizza Ford for routine maintenance. The people and the service were great as always. It was a good decision to buy and utilize the service at Rizza Ford The people and the service were great as always. It was a good decision to buy and utilize the service at Rizza Ford More
by KC16536
Employees Worked With
Tom Mackey
December 23, 2020
I appreciated the experience at Joe Rizza Ford. My sales person was willing to work on my sale on his day off which showed dedication. person was willing to work on my sale on his day off which showed dedication. More
by FETHERLINGC
December 23, 2020
I’m keep sending my truck to be fixed and they never do fix properly every time same problem comes out after I leave the dealership fix properly every time same problem comes out after I leave the dealership More
by M.MIETUS
December 23, 2020
I had a terrible experience with Roxanne Ford. We went the three times, first time we bought a used Ford Explorer and the a/c compressor blew in these then a month and the oil needed to be changed in less the three times, first time we bought a used Ford Explorer and the a/c compressor blew in these then a month and the oil needed to be changed in less then a month. Not only that but one of the tires had a slow leak that had to be repaired. We went back and bought a used Edge same issue with the oil and the brakes had to be replaced within 1k miles. We went there again as the Explorer had more than 6k of repairs (according to them) including the ac compressor again when I I brought it in for recalls. Spoke it took them 3 weeks to to anything with the car and I decided to speak with a salesman to see if I could look at different options. Set an appointment and it was a joke didn't want to offer us what the Explorer was worth but would not even agree on an employee discount with my company that is online. After telling them that it is their website I was literally told by the sales manager that I need to start trusting people(unbelievable). We continued to look at other dealers and ended up with a Jeep. Not even nay that when I asked for the keys to the Explorer they wanted to charge me over 350$ for doing nothing and when I asked to speak with the service manager he had the gall to call me son. When I challenged her m and told him I am a veteran and he has no right to call me son he backed down, but seriously terrible service, terrible used cars and terrible employees. More
by ggeigner
December 22, 2020
Dimitri was very nice and very professional when we came in to see him. When the 2021 Ford Rangers come in stock I am going to buy one from him and my wife is looking to buy a Lincoln. in to see him. When the 2021 Ford Rangers come in stock I am going to buy one from him and my wife is looking to buy a Lincoln. More
by MIKELEPORE2001
Employees Worked With
