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Joe Rizza Ford Lincoln
Orland Park, IL
2,886 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service department in the automotive industry.
Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed below or send us an email using the contact us page.
Our Internet Department was developed in 1999. Mr. Rizza was aware that the Internet would be playing a integral part in the car business. Today each one of the Joe Rizza Dealerships has its own Internet Department staffed with trained and dedicated people.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
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Showing 2,886 reviews
June 05, 2020
The drivers that picked up and dropped off my car were great. My car was dropping off at 9:30 for the works and had to call at 4:00 because no one ever called to even let me pay. Also when I called to f great. My car was dropping off at 9:30 for the works and had to call at 4:00 because no one ever called to even let me pay. Also when I called to find out how much “ the works” was at the dealership I was told $53. I was charged $66.! Won’t ever use your service department again. Finogit my car at 5! Very disappointed. Also talked to a number of service people. More
by Onemom2nana
Verified CustomerEmployees Worked With
Other Employees :
Bobby Driggers, Ike Mohammed, Eduardo Rodriguez, Eric Montanez, Tom Mackey
June 04, 2020
They had my truck a week and kept pushing me back in the line then had to order parts that took another couple days and didn’t even offer me a loaner line then had to order parts that took another couple days and didn’t even offer me a loaner More
by MARC.HAVIS
Employees Worked With
June 04, 2020
Dealership and its service employee's are friendly, courtieous and have been very helpful during all my service visits. I highly recommend this dealership. John D courtieous and have been very helpful during all my service visits. I highly recommend this dealership. John D More
by JOHNFMD
Employees Worked With
Can't recall all but all that helped me were good., Ike Mohammed, Tom Mackey
June 04, 2020
Dealership was very polite and helpful in answering all my questions and concerns. Large selection and if they don't have what you are looking for, they will quickly find it. Dealership found me a truck an my questions and concerns. Large selection and if they don't have what you are looking for, they will quickly find it. Dealership found me a truck and had it delivered within 24 hours. More
by WOBBLEFOOT622
June 04, 2020
Was charging me 44.00 for oil change. Now wants 129.00 for oversized vehicle. Would like to stay with dealership but won’t be able to at that price. It’s a shame. for oversized vehicle. Would like to stay with dealership but won’t be able to at that price. It’s a shame. More
by Ejp64
Employees Worked With
Eduardo Rodriguez
June 04, 2020
Joe Rizza Ford has always provided prompt and courteous customer service. We have never been dissatisfied with the service department. We highly recommend Joe Rizza Ford. customer service. We have never been dissatisfied with the service department. We highly recommend Joe Rizza Ford. More
by MKRSEKQM
Employees Worked With
Eduardo Rodriguez
June 04, 2020
Great person to order a. Truck threw she knew everything and was very helpful . Had all the. Answers I asked her right. Away! Was on top of things ! and was very helpful . Had all the. Answers I asked her right. Away! Was on top of things ! More
by LOUDMUSIC88
Employees Worked With
June 03, 2020
Didn’t fix the car left message for service writer never return calls. We were told the car was tested and fix the water leak first rain we had it leaked again Call left messages never got a return call fr return calls. We were told the car was tested and fix the water leak first rain we had it leaked again Call left messages never got a return call from this writer that was handled it all alone Talk to the girl that answered the phone said she gave him a hand written message to call More
by Motorcars Express Jim
Employees Worked With
Eduardo
June 01, 2020
They were fast, informational and really thought about social distancing. They explained what they were doing and they called me when the job was done. social distancing. They explained what they were doing and they called me when the job was done. More
by wealthy_woman
Employees Worked With
Tom Mackey
May 31, 2020
Thomas, my service writer, did a great job. The part on my car had been changed during my last service and it has taken the technicians 3 trys to get it right. I just hope it does not fail again my car had been changed during my last service and it has taken the technicians 3 trys to get it right. I just hope it does not fail again More
by MIKEEWCR
