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John Hinderer Honda
Heath, OH
5,473 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 5,473 reviews
September 09, 2019
Repair Excellent service, needed my 2005 CRV repaired, Julie and Nellie were helpful and Nellie explained everything throughly, got a rental and prompt serv Excellent service, needed my 2005 CRV repaired, Julie and Nellie were helpful and Nellie explained everything throughly, got a rental and prompt service! I am a good customer More
by Bandit
Employees Worked With
Lloyd Dunlap, John Goldsberry
Helpful September 09, 2019
60,000 mile service for CRV We appreciated the service advisor who took time to discuss what we needed done on our vehicle. We did not appreciate the person driving the cars thr We appreciated the service advisor who took time to discuss what we needed done on our vehicle. We did not appreciate the person driving the cars through the service bay as we were standing there. She almost hit my husband. When the service advisor spoke to her about this, she laughed. No apology!!! More
by Chris Cherney
Verified CustomerEmployees Worked With
Bryan Namowicz
September 09, 2019
Wonderful service as always We purchased our Honda Crosstour, which we love, from Hinderer seven years ago and now drive from FL annually to have major services done because we t We purchased our Honda Crosstour, which we love, from Hinderer seven years ago and now drive from FL annually to have major services done because we trust the service department to completely check the car over and let us know of any current or anticipated problems that might need to be taken care of. Everyone in the service department especially Jason Culver is wonderful to work with. I am always impress too that they remember us year after year. More
by LRHENGST
Employees Worked With
Justin Hinderer, Jason Culver, Zach Davis
September 09, 2019
Excellent service I use my car for work so it is very important that I keep up with the service and oil changes I always just come in to this service center and Jacob D I use my car for work so it is very important that I keep up with the service and oil changes I always just come in to this service center and Jacob Dornbier Is very helpful and professional and gets me right in with whatever it is the vehicle needs at that time according to the miles , Warranty etc. More
by jleighj
Employees Worked With
Jacob Dornbirer
September 09, 2019
Great Services The service department analyzed the problem and fixed it in a timely fashion. The department representative was very helpful and pleasant to work with The service department analyzed the problem and fixed it in a timely fashion. The department representative was very helpful and pleasant to work with that day More
by angieandjohn
Employees Worked With
Bryan Namowicz
September 08, 2019
Auto body shop The auto body shop here I have used a few times over the last several years. There quality in workmanship and pride has gone down hill. I had my 2016 The auto body shop here I have used a few times over the last several years. There quality in workmanship and pride has gone down hill. I had my 2016 CR-V in recently and the keep messing it up had been in the shop for a minor repair twice and it’s going to need to go back again. It looks worse each time I get it back and more is wrong. They had it almost 3 weeks this last time and I am waiting to contact the shop manager and possibly the dealership owner this week to see what can can be done. I am beyond dissatisfied. More
by dardeer16
Employees Worked With
Andy and the 2 girls that work in the Autobody shop.
September 07, 2019
Disappointed I have been going here for 10 years. Sad to say it is NOT the same service oriented facility it once was. My last 2 appointments to the service shop I have been going here for 10 years. Sad to say it is NOT the same service oriented facility it once was. My last 2 appointments to the service shop have been frustrating. Even a simple service was lacking in that I had a headlight out and I was told all was ok according to the paperwork. I showed the service person that it indeed I had a headlight out and it was not caught during the service. Then I get these surveys that no one reads because they only want to hear how good they are doing and no one wants to address any issues. Phone calls / emails and texts but no correction. More
by D_MASSIE
Employees Worked With
Joe Bertke, Phillip Barrows
September 07, 2019
On the road again I called John Hinderer Honda to get some information and Terry told me to come in and he would help me. He set me up with Amy. Amy made the experience I called John Hinderer Honda to get some information and Terry told me to come in and he would help me. He set me up with Amy. Amy made the experience very smooth and easy. She is just so personable! Michael was very pleasant and friendly. Tyler did a great job at helping me learn about some new features I’d never encountered before. Last but not least Terry helped finalize the deal. If it were not for him telling me to come on in, I might not have a vehicle right now! I just want to thank everyone for making me feel comfortable in every aspect of my car buying experience! More
by rae102187
Employees Worked With
Michael Dixon, Henry "Grady" Tiller, Amy Miracle, Tyler Collins
September 07, 2019
Where’s my car I found a new car on line, at a fair price. It was an Honda HRV EX AWD. I called the dealership to see if it was still available. Gracie, the internet I found a new car on line, at a fair price. It was an Honda HRV EX AWD. I called the dealership to see if it was still available. Gracie, the internet sales person confirmed it’s availability. She arranged an appointment the next day with Ryan, a sales rep.. Gracie called the next morning, to make sure I was still coming. The trip was between one hour and fifteen to thirty minutes, but I was going to buy the car I found on line. I arrived at John Hinderer Honda, and located Ryan, the sales rep.. Ryan went to get the HRV, and brought it around. The car was beautiful, but it had a rack on top, and the price was $900.00 higher. I was shocked. I asked about the car in the add, but was told they added the rack, splash guards, and a fancy wax job, totaling real close to $900.00. I was introduced to the sales manager that justified the change in price, which changed between my home in Galion and Heath, by the fine print on the bottom of the add page that he said they could do just about anything they wanted, and the sales manager said Honda urged dealers to do so. I called my wife, she told me to just leave. I left my home at 9:30am and returned at 2:30, with no car. Where can I buy a car at the advertised price? The HRV I looked at had a msrp of $26,165 which included shipping and handling. After the dealer added equipment the price is $27065.50. The car I went to see was advertised at $24,072.00 on line at my home, and changed by $900.00 when I got to the dealer in Heath. More
by Indian Ryder
Employees Worked With
Gracie Lusk, Ryan Rainier
September 06, 2019
Service My favirite service guy has been gone got awhile and I have been having trouble finding someone that would keep my car on track. Zach was friendly and My favirite service guy has been gone got awhile and I have been having trouble finding someone that would keep my car on track. Zach was friendly and professional. He helped me figure out the service needed for the next time. Best of all, he helped me save money by using my Reward points that had been saved up from 2015 that I never knew in had! Thanks Zach, you're my new favorite service advisor! More
by rebeccaw76
Employees Worked With
Zack Farrington
