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Joseph Toyota of Cincinnati

Cincinnati, OH

4.5
1,522 Reviews
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9101 Colerain Ave

Cincinnati, OH

45251

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Showing 1,522 reviews

August 18, 2021

First time going to this dealership. Steve G. in the used vehicles department was helpful and easy to work with. Would highly recommend this business!! More

by EED
Recommend Dealer
Yes
Employees Worked With
Steve Gaddis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2021 -

Joseph Toyota of Cincinnati responded

Hello and welcome to the Joseph Toyota Experience! We appreciate your time and interest in visiting our Used Cars Department. Thank you for letting us know that Steve G. offered you customer-first service and for recommending our dealership. We look forward to seeing you again!

August 17, 2021

I've ben a customer of Joseph Toyota since 2015 when I bought my Puris. Since then t bought 3 other vehicles they've been great More

by croxswm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2021 -

Joseph Toyota of Cincinnati responded

From all of us at Joseph Toyota, a big "thank you" for your sales and service business during the past six years! We enjoy helping you with all of your automotive needs, great and small. We look forward to serving you for years to come. Thank you for your comments, your recommendation, and especially your business. We value your friendship!

Aug 17, 2021 -

croxswm responded

Thanks

August 17, 2021

Went to turn our lease in and were kind of undecided as to what we wanted to do. Chris Ward was a great help in getting us what we wanted and for the right price!!! More

by JONATHANCHRISTOPHEL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Jaeger
Aug 17, 2021 -

Joseph Toyota of Cincinnati responded

Congratulations, Jonathan! It sounds like you had a fantastic experience at Joseph Toyota! We are delighted that Chris Ward and Jeff Jaeger served you well. We appreciate your recommendation and look forward to serving you in the future. Enjoy your new vehicle!

August 17, 2021

Service was prompt and complete. The wait was just what was estimated. Care was taken to make sure the car was clean by the service reps. More

by JOYCE.HAUGABOOK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2021 -

Joseph Toyota of Cincinnati responded

Joyce, thank you for choosing Joseph Toyota for your vehicle's automotive needs. We appreciate your targeted comments and your service business, and we look forward to serving you again. Your recommendation is important to us!

August 15, 2021

We have purchased may cars from this dealership. The service department has always been outstanding. We will continue to purchase cars from this establishment and use the service department More

by RONDA2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Joseph Toyota of Cincinnati responded

Your candid remarks are important to us, Ronda, We appreciate the time you took to provide them. From all of us at Joseph Toyota, Sales and Service, thank you for continuing to choose our dealership. It is always a pleasure to serve you!

August 15, 2021

They left the valve stim caps off of my tires. Last time I took my other vehicle in, they told us we needed new battery and air filter even though I just had them replaced. More

by linboogy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for your call! We were happy to send one of our Service Staff to your residence to replace the two valve stem covers that did not get replaced on the vehicle after the tires were rotated recently. Please accept our apology for this procedural misstep and any inconvenience it may have caused. We appreciate that you brought the matter to our attention. Thanks again for choosing Joseph Toyota!

August 14, 2021

The people were very nice and everything was clean and the work was done on time and I came from work so I needed a snack and a drink and they came in very handy More

by JAM5591
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Joseph Toyota of Cincinnati responded

We can't thank you enough for this amazing feedback! We're delighted to have provided you with everything you needed in the moment. Come and see us again for your automotive needs. All best wishes!

August 14, 2021

Great job. Done quickly and efficiently. I wish they had turned off the service light the last time though. Drove all the way to Hilton head and back with it on More

by SUZI.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Joseph Toyota of Cincinnati responded

We appreciate your kind responses and recommendation, Suzi. Many thanks! Please accept our apology for the annoying service light we did not reset after your appointment. When it's convenient to stop in, we'll be happy to resolve the issue. We hope the trip was otherwise amazing!

Aug 16, 2021 -

SUZI. responded

No need to comeback. The device light was reset

Aug 16, 2021 -

Joseph Toyota of Cincinnati responded

Thanks for letting us know, and again please accept our apology for the oversight. All best wishes for the upcoming holiday weekend!

August 13, 2021

The service is quick and efficient and they greet you in a friendly manner as soon as you arrive. The technician went over all the maintenance. It was a good experience overall. More

by HABERTHIERJOY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Anderson
Aug 16, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for sharing your customer-first experience with us! Anderson and all the members of your Service Team offer their appreciation and kind regards for your positive review of their service. It will be our pleasure to serve you in the future. Thanks again!

August 13, 2021

Always consistently great service from Joseph Toyota. They are outstanding. I highly recommend them. We have been customers for years and will continue to work with Joseph Toyota. More

by JFREY1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Schroeder
Aug 13, 2021 -

Joseph Toyota of Cincinnati responded

We deeply appreciate your kind remarks and thank you for continuing to choose Joseph Toyota for your vehicle's service. Come and see us again when the automotive need arises. We'll be here for you!

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