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Joseph Toyota of Cincinnati

Cincinnati, OH

4.5
1,522 Reviews
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9101 Colerain Ave

Cincinnati, OH

45251

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Showing 1,522 reviews

June 22, 2021

Very helpful. Explained everything and followed up with estimate. Would definitely come here again More

by SHIRLEYBIERE
Recommend Dealer
Yes
Employees Worked With
Kyle - Service Dept
Jun 22, 2021 -

Joseph Toyota of Cincinnati responded

Your satisfaction is especially important to us, Shirley. We're pleased to know that Kyle provided you with great customer service and answered all your questions. We look forward to seeing you again. Thank you for choosing Joseph Toyota for your Service experience!

June 21, 2021

Service was great as always, but the amount of follow up calls and surveys is out of control. I will always buy and service with Joseph Toyota . More

by chip9090
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug
Jun 21, 2021 -

Joseph Toyota of Cincinnati responded

Chip, we appreciate your five-star recommendation and thank you for always choosing Joseph Toyota for sales and service. We hear your issue and apologize for any inconvenience and upset the calls and requests for feedback may have caused you. We only wanted to provide avenues for you to share compliments and concerns. Thanks for letting us know; we will address the issue.

June 20, 2021

Joe was great and very helpful made me feel good about my new vehicle and first time leasing .. thanks so much would recommend and will come back More

by jrodkingston
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Schroeder
Jun 21, 2021 -

Joseph Toyota of Cincinnati responded

Your satisfaction is genuinely important to us! Thank you for letting us know about your great experience at Joseph Toyota. We're glad that Joe and your entire Sales Team served you so well. We hope to see you for your new vehicle's Toyota Care service. Congratulations on your first lease vehicle!

June 19, 2021

I have used Joseph Toyota Service Department since I purchased my vehicle. I have always been satisfied with the work provided. Any issue or questions I’ve had were taken care of. More

by KAKIGUN48
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2021 -

Joseph Toyota of Cincinnati responded

Thanks for sharing your thoughts about your experience with Joseph Toyota of Cincinnati. We appreciate your sales and service business and hope to see you again soon!

June 19, 2021

What a great staff! Smooth process of trading my lease out. I’ll be a continued returning customer! Everything went smoothly and I was in and out with a new car in record speed! More

by coach2mom
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael McKay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Stipple
Jun 20, 2021 -

Joseph Toyota of Cincinnati responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Joseph Toyota of Cincinnati!

June 18, 2021

Good experience overall but long wait for oil change. Made appointment in advance and was surprised it took almost 2 hours. Perhaps overbooked. I don’t know More

by MKSUSSHINE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for the recommendation! We're glad that we could provide you with overall good service during your appointment and we apologize for the extended wait time. We appreciate your business and patience. Looking forward to your next visit!

Jun 18, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and apologize for the unusually long wait, we appreciate your business and look forward to seeing you again.

June 17, 2021

The actual purchase, negotiations, and ease of during business of my new van was good. However, my salesperson had very limited knowledge of my new van and its functions. Explanation of features was sket More

by msbulbic
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ty Brewer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2021 -

Joseph Toyota of Cincinnati responded

Congratulations on your purchase of a new van! We're glad to know that you had a smooth and easy business transaction with us. However, it seems we need to provide additional customer service about your vehicle's features. Please call us at 513-385-1800 and let us know what questions remain about your van's operation. We want you to feel knowledgeable and safe while operating your vehicle. Thank you! We look forward to hearing from you.

June 17, 2021

We have purchased several cars from this dealership over the last 10 years. They go out of their way to make the transaction happen smoothly. We have always dealt with Joe Schroeder and have had a wonderf More

by greysun
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joe Schroeder
Jun 17, 2021 -

Joseph Toyota of Cincinnati responded

All of us at Joseph Toyota extend our thanks to you for your loyalty throughout the decade. We appreciate knowing that Joe Schroeder and your entire New Car Sales Team have provided you with exceptional customer service. Your business and recommendation are genuinely important to us. We look forward to continuing this great connection!

June 16, 2021

Very accommodating--the tech cleaned off my cicada-slimed windshield because I am too short to stretch over to the middle of the windshield to do a direct scrub. I'd have to squat on the hood of the car--an More

by TEICHTMC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't know the names of the people who helped me.
Jun 16, 2021 -

Joseph Toyota of Cincinnati responded

Many thanks for letting us know that our staff provided you with amazing customer service and for rewarding them with this wonderful five-star review! We'll be here for you and for all your automotive needs. Come and see us again soon!

June 16, 2021

Everyone was really wonderful and helpful, and went above and beyond to make sure I was satisfied. Jason was especially helpful, and explained everything to me so I knew what was going on each step of the w More

by Cheri B.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason
Jun 16, 2021 -

Joseph Toyota of Cincinnati responded

Cheri, it sounds like you had a genuinely marvelous experience at Joseph Toyota. Your Service Team's efforts are what we strive for daily: great customer service! Before, during, and after, we want you to know that we care about you and your vehicle. We look forward to seeing you again and thank you for your recommendation. Take care!

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